Staff was accommodating and welcoming.

The only issue that we had was the toilet in our room had a very soft flush (it did not even flush toilet paper and barely flushed urine)to the point that we had to call maintenance to fix it during our stay. It’s something that we would’ve expected Housekeeping to report to management on things like that after they clean the rooms daily to ensure that the guest experience is as good as it could be. In addition, the shower head seemed like it needed to be replaced as it sprayed water all over the place. We left a note for Housekeeping because on both points, it should be their responsibility to report back to you maintenance/management to maintain proper upkeep of the facility. Other than that, we had a wonderful stay.

I loved how convenient the hotel was to everything. I was able to hop on the freeway and get to wherever I needed to go easily whether it was North Hollywood or more west than that. I loved how big the room was and how the kitchenette also was filled with cups and things needed to cook if one chose to. It was very much a studio apartment, which I was not expecting. At first I was worried my room facing the freeway would be noisy but it wasn't, it was really quiet. I was extremely comfortable the whole time and enjoyed going back after a long, hot day! And the staff were on top of any issues I had!

One issue I had was the AC was motion sensor so the AC kept going off on me during the night and I woke up sweating. I complained to the front desk and someone immediately came up to fix it and it wasn't a problem the rest of my stay! The shower's water pressure was a bit weak, but I'm just being picky. Overall, it's a very good trip and I'd absolutely stay here again.

Everyone was so nice . The location was perfect . Near all the amenities we needed. We enjoyed our stay.

Our reservation information was reversed, and they could not find it in their system. They were on the phones trying to find alternate accommodation for us. Then, the problem was discovered. Thank goodness everything was figured out. We enjoyed our stay.

Close to everything. Cleanliness of the place. The staff was excellent.

There was no one to help with our bags. The same breakfast every day. We shouldn't have to pay additional to park in your parking lot. This is the first time I have EVER had to pay for parking at a hotel I was staying at, it should be included in the rate.

Great buffet breakfast with lots of options. The kitchen in our 2-bedroom suite was fully equipped down to dish soap and dish towel. Although the hotel is close to the freeway, we asked for a room away from the freeway and had no issues with traffic noise.

The carpet in the hallways and rooms had a bit of a musty odor which was easily masked with a bit of room spray. The furniture in the living area of our suite is dated, but well maintained.

I LOVE Residence Inn by Marriott for my families travel. I have never been disappointed. The staff is great, friendly, helpful, and someone is ALWAYS cleaning something! This trip; I peeped a gift bag off to the side of the reception area and asked if the staff actually did this for special occasions and they do! They gave my daughter a birthday gift since that is why we were traveling! It eas duper special!

I actually have no complaints about this location!

Breakfast was great. The staff was great. Had a shower leak and was moved to a suite for the last night.

Having to pay extra for parking is crazy! The traffic noise is loud.

first impressions when we arrive @11:30 pm, staff was very helpful and our room is spacious and smells clean. our room was located in the second floor that has direct access to courtyard and outside which perfect for my two dogs. Staff are very friendly and welcoming, breakfast great coffee and plenty enough selection food for breakfasts. Great recommendation to my friends and family!

I love everything in the hotel from the front desk, house keeping, and breakfast attendant. Clean rooms and facilities. The breakfast buffet was amazing. Convenient to local restaurants and mall.

Indoor pool.

Location, availability when I needed it ( evacuated from Eaton Canyon Fire)

Set up of the sofa bed ,it was blocking the way to the room ( when bed is down). The cushion is so thin on the sofa bed . Charges a lot for parking .