Well equipped room and very comfortable bed. Individual room temperature control worked well. Decent bathroom with good shower. Friendly reception staff. Location directly in front of the BART rail system entrance, on a direct line to San Francisco and Oakland airports and the Oakland arena and stadium venues. Many nice cafés and small food shops nearby. I only ate one meal from the restaurant, but it was delicious.

Windows were only single glazed so some street noise even on a high floor. There should never be additional charges for WiFi in 2025. Paper cups, rather than ceramic, provided with coffee machine and very limited tea/coffee supplies in the room, which seemed like unnecessary cost-cutting for a hotel of this quality.

Location was very comfortable, close to BART and city center. Very comfortable bed. Simple and fast check in process. View from hotel was nice.

Sound proof could be better. I was moved to another room according to "unforeseen circumstances" Process of moving was not comfortable - door was just closed when I back to hotel in evening. Also Staff was not familiar with process - they send me with different set of keys 3 times, assuring keys must work, while in fact I can't open door on my own until security manually open it for me.

The location is excellent. Across the street from BART, walking distance to Jack London Square and a ton of restaurants and coffee shops nearby. Friendly staff who loved our three year old. We never felt unsafe, but we were always out during daylight. The room was very nice. Comfortable beds, nice shower, tub for our kid. There was a great view of the port of Oakland, SF, Bay, and hills (seventh floor). I would stay here again.

The parking is $45 a night (more if you need to drive your car in and out). We had an extremely noisy neighbor, but security dealt with it right away and we slept fine the rest of the night.

Bed was comfortable, facing a wall of cabinets, television, beverage, and refrigerator. There were windows with a view and a lounge/seat with flexible worktable. Vibe was business yet pleasant and comfortable. TV worked well and was easy to control (unlike the past 4 places I've stayed). Shower was very nice. Outlets including USB were adequate. Hotel and lobby had a business vibe but staff was friendly and tourists were welcome. Valet parking worked well and felt safe. We came as tourists for a concert at the Fox Theater.

The bedside lighting was convenient but very bright; a dim setting would be nice for when one guest goes to sleep early and the other doesn't. When I called the night before to ask about the parking process, staff member was vague and gave as little information as possible. If she had been a tiny bit friendly and explained the process, (that we could give car to valet before completing checkin) we could have checked in and met guests waiting for us in the restaurant 15-20 minutes sooner. I don't know if I got Marriott/Bonvoy credit or not for this stay arranged through booking.com.

The location is central to downtown Oakland. The staff is excellent customer service. Our flight was canceled, and I had to rebook for another night even though I booked a different room. But the staff let me stay in the same room, which is a plus. We don't have to move again. The room is spacious with a city view. We definitely will stay here again next time. Restaurants are nearby, but everything is closed at 9 pm except one Chinese food restaurant, which remains open till 3 am.

Excellent stay this time~)) Check in was very easy; the receptionist simply gave me the key card for the room to check in then I am in. Room was big & clean, I really liked it even on the 8th floor~! Location is central right in the heart of Oakland by 12th st & Broadway. Just have to be careful walking at night sometimes because there are barely anyone walking on the streets here. Best restaurant here especially at night is the SHOOTING STAR CAFE that opens till midnight! They've got not only Chinese delicious dishes but also some western sandwiches as well as other western food! Nice! Bed was very comfortable to stay in. The AC in the room is very useful especially during the early morning when it's very cold. Overall, very nice! Love the Christmas Tree decoration too!

The queue at the reception desk sometimes can be very long because there's not that many receptionists working there in the early mornings nor midnight. So please be prepared to wait longer.

The property was nice, surrounding area has a lot of construction and homeless people. Overall we enjoyed the hotel and the location. It’s right by a Bart station and Uber is quick is the area

Building is older so the pipes were making funny noises when we turned the hot water on in the shower. Parking is expensive, app says $45 a day, but it’s $55 and they won’t honor the $45.

The room smelled lovely, was clean, spacious and comfortable. It exceeded my expectations and the price was right on. The staff were extremely helpful and accommodating. I was also surprised at how much I liked the location. There are a lot of great restaurants within walking distance.

Free WiFi please!

I so much appreciated the security staff. I had a problem with connecting to the internet. I went down to the lobby for help, but everyone was busy and the lines were long. The security person in the lobby saw me and ask if he could help. I quickly explained my issue and he quickly solved my problem. That was very impressive to me. I have spent a great deal of time in hotels and having security fix an issue that would normally be the responsibility of another area of the hotel was not something I would have expected. That person moved the level of provided service way above normal.

parking was confusing, along with the entry with my car.

Cleanliness and free water

I didn’t like the staff in the breakfast area kept interrogating me & calling their manager every morning to confirm if breakfast was included in my booking. Then I watched white customers or family arrived for breakfast and a staff walked towards them, greeted them and seated them without interrogating them like they did with me. That’s the one issue I had during my stay.