From the second we arrived. Everybody was polite and nice. They went out of the way to make us feel comfortable. Showed us to our room, and it was amazing. The view of the Marina and the mountains was amazing, Me and my wife celebrate our 10th anniversary. I would suggest anybody who likes a quiet place. That wants to have a leisurely good time. This is the place. The room was big clean, and the towels are bigger than any other place.i

They were remodeling, and we didn't get a chance to. Have breakfast there. Nor eat there, but it's okay. There are other places around the area to eat and look at for the value that can't beat it. It's amazing.

I’ve stayed there a lot over the years. The remodel looks great!

When I arrived I was checking into a room that was on 2nd floor the last room down the hall left side of building. The view was of a building and was small. We are both handicapped . I went back to front desk and told receptionists the room was not exceptable . We were then checked into room 233 which was perfect. I called to report. that I left my hearing aid on bed stand but the staff couldn’t find it. I have looked everywhere in my belonging and can’t find it.

We booked a value rate at the last minute. I had sailed in to San Diego and found the docks where we reserved a slip had terrible facilities and no showers at all. We didn't get the best view - but I didn't expect that for a last-minute booking. The room was comfortable, the service was pleasant, the barkeep was friendly, and we were able to arrange dinner for the crew of two boats on very short notice. Overall, I was very pleased.

The bathtub drained slowly. We didn't report it during our stay (we were only there two nights), so we didn't have a chance to see whether they would have fixed that quickly or not. They did offer to do it the same day as we checked out.

This is a very relaxed and lovely place to stay. The location is superb. We enjoy the marina view.And the restaurant has excellent food at great prices. The staff is always friendly and welcoming.it feels like like home!

The facilities are a bit outdated, and the finishes are pretty worn. The floor in the bedroom is a bit slanted, and while I appreciate a microwave, putting it on the bathroom counter as well as the coffee maker makes the counter space quite limited. Plus you have to undo the plugs every time you want to use a different appliance or your hairdryer.

Loved the marina view! AND the ability to enjoy the view and sound of the evening concerts at Humphrey's, all from our balcony or the hot tub level of the hotel. Resturant food was delicious. Very friendly and helpful staff. I will be staying at The Bay Club Hotel & Marina for future trips.

The entry way could have used additional lighting. The balcony had 2 chairs but didn't have a little patio table (the adjacent room balconies did). Having an option for decaf coffee in the room would have been nice for those who don't/can't drink caffeine. Bath tub could have been cleaned a little better (there was hair lingering down from the bath tub faucet - nothing major but I did have to remove it myself prior to showering).

The rooms are always nice and ready when I go to check in, and the staff is always extremely nice. The pool/jacuzzi is always nice and clean. I am a single mom of three kids and I never get treated like I'm unwanted or looked down upon when I stay at this hotel. The hotel location is the best! It's very close to everything, sea world, San Diego zoo, the beach, and of course it's on shelter island. I also had a great experience at the restaurant in the hotel. Our server went out of his way and was very attentive and friendly. Although I am a single mom with three children I like to take them out on spring break and summer trips to San Diego. We have been to a lot of different hotels and this hotel has always stayed consistent. Clean, Quite, relaxing, beautiful, bay front location! Definitely recommend this hotel!

Location was great.

The parking spots are little narrow because I drive a lifted F250. Also we had to have the facility's come and unplug our drain for our shower. The room was missing a privacy curtain sheet and we requested one from the front desk at the same time we asked to unplug the shower drain. Also we paid for a bay view and we had two large palm trees in our view out the balcony and didn't see the bay.

Summer (staff) was amazing! My daughter couldn’t find the specific vending machine so Summer took her to find it. Summer was very friendly and made sure I knew my daughter was going with her (my daughter is almost a teen). The rest of the staff was amazing too but Summer stuck out for me. There was a restaurant staff who knew my mom, was super friendly to her. Knew what she wanted and where to sit. I don’t know her name tho.

Nothing I really enjoyed our stay!

This is the second time we have stayed in this hotel. We love the location. Our room over looked the bay so we could watch ships, marine life, and beautiful sunrises. The rooms are spacious and quiet. There is a wonderful walking path that goes along the harbor. Many restaurants and coffee/ice cream shops near by. We will be staying at the Bay Club Hotel again.

Bay Club meet our expectation and then some. We came for rest and relaxation, they delivered. Our View was spectaclar, sitting on our porch with a cup a tea (me) and coffee (my husband) was the best way to start our day, It gave us that calm and comforting feeling, it washed our stresses away. The owners should be proud of their staff, all helpful and pleasant, it started when we checked in and continued throughtout our stay, until we checked out. Food delicous especially the happy hour. Will we return to Bay Club...you bet!

This is what we didn't like....That it couldn't last longer. I would write a second sentence, but there wasn't any thing we didn't like,,, the only thing that would have improved our stay was that it was FREE.