Clean, updated, view, shuttle to the airport, excellent staff, elevators with no issues, everything working, no overpowering smells, deli in between the two buildings, in room coffee, no noise issues from other guest’s rooms. Shuttle driver did not ask which tower we reserved. Dropped off at the wrong tower and the desk personnel accommodated us in the updated tower. That’s good management when the staff is allowed to make decisions as this. Way too many companies put the staff in the middle of the upset customer and the self important manager.

With the exception of the deli down the street, food prices are exorbitant. It wouldn’t be so bad when you have a rental car but the nightly parking fee is also exorbitant. It’s like they’ve got you hemmed in so you must pay. Then there is no thought of even having a simple muffin available for breakfast. Oh come on. That to me is pathetic.

There are lots of added on fees that are confusing. The food was good and overprices...as expected. Unfortunately, most hotels charge you for the room and parking/parking = $50 plus a night. The location really made the stay very memorable and the desire to return to Sheraton SD. Would not want the Marina tower though. Lanai and Harbor have wonderful views.

Some staff did not even acknowledge your presence at the pool or in the lobby areas. Sometimes you waited far too long to talk or ask questions due to staff just continuing to pass by.

On arrival we could see that the hotel was beautiful, parking was available, the rooms were absolutely stunning with amazing views over the harbour and breakfast was delicious. All the facilities were also amazing, and we consider that the hotel was fantastic in every way. We only stayed one night as we had travelled around California/Vegas and the stay was before travelling home (THE HOTEL IS VERY NEAR THE AIRPORT), So a fantastic location for that reason, It is also really close to downtown San Diego. I have to confirm, this was one of the nicest hotels I have stayed in in the US, a 10/10 for myself and my family, I wish we could have stayed longer.

n/a

It was near the airport, the hotel operates a shuttle service to/from the airport, and the staff are friendly and attentive. The room was excellent. It as clean, the beds and pillows were to die for. We had an evening snack at the bar which was very good and the margaritas were great. Adam the barman was a credit to the hotel. Smilingly attentive and very professional. He mixes those great margaritas.

Nothing.

The entire place was so well planned out and furnished. The lobby was gorgeous with so many lounging spots as well as a healthy snack/coffee shop! The staff members were super friendly and hard working. It couldn’t get any better. Best hotel we have stayed at even when we have paid double the price.

My bed sheet smelled like urine but everything else was clean so not sure what went wrong there.

Location

I booked a king size room, but when I got there they said only had two beds room, so I got small bed, very uncomfortable, and I was charged for the same amount of a king size room , we were celebrating our anniversary, but we’re not happy with the room that they gave me

The Sheraton Harbor & Marina was absolutely beautiful. They upgraded my room for free with a beautiful water-front view. The offered me free parking which was a bonus! The restaurant/bar is fantastic!! I enjoyed spending time outside walking around the harbor which was beautiful with the palm trees and the yachts. The pool is very nice too which is very close to the ocean and harbor making a nice view. I will definitely go back!

Loved the down town skyline view

The parking ran out shortly after check in time (11am) forcing majority of people who are here to visit the city (and not just stay in the hotel the entire stay ) to have to park way out of the way. I feel the valet parking should be around back, leaving closer spots to the people that have to walk to and from their cars(the majority of your customers)

I love the location as well as the staff. The location is very tranquil and beautiful. The staff were very professional, friendly, helpful as well as attentive during my stay. I would like to acknowledge especially Lorrie at front desk and Miriam Dodson, reservations coordinator who went extra miles for making sure i had a very pleasant stay

all the amenities. restaurant staff was 70% of the reason we came back to the hotel. most employees were extremely helpful and kind to us.

our phone didn’t work in our room even after maintenance came to look at it. very frustrating. no direct number. we did not know we were refusing all housekeeping we just thought they wouldn’t come everyday. so when we needed the room to be cleaned we weren’t allowed to have them come to our room. just a refresh. so we had chips on our floor the whole trip. that was also disappointing