Great location, an easy walk to shops, restaurants, parks etc. Room was a decent size with drawers and hanging space. Bonus points for having a fridge and microwave. Bathroom a great size. Male staff member who checked us in was amazing and very helpful and friendly.

A female staff member at reception was extremely rude everytime we saw and spoke to her. We left our bags there after checking out until we needed to head to the airport and when we went back asking to add a small pillow to our belongings she said let out a massive annoyed sigh as if we were a huge bother! We watched her with everyone else and she seemed to lack any joy for her job and seemed miserable with everyone and her job.

The location was perfect as it was so central to all the cafes and restaurants and the waterfront. Staff were very accommodating, friendly professional and helpful. Room was large and very clean. Loved the shampoo and conditioner products provided.

As the window faced the corridor and central walkway of the hotel it didn’t feel like you had privacy. However the privacy blind did let in light and was hard to see in from the outside. There is a fault with the shower door where the water always leaks out into the bathroom even with the shower door closed. The staff are aware of the design fault and are always very willing and helpful to give you many towels and bath mats to mop up the water.

Rooms were nice, comfortable, and tidy. Enjoyed the two rooftops, one with a fire pit, to relax and hang out as well as a zen garden, and a fire pit outside the lobby. The Twisted Street Cafe was delicious and very accommodating. The location is good too. Right around the corner from Chestnut which has restaurants, bars, and shopping! A very enjoyable stay! Looking forward to going back! I’d like to check out the fitness room 😊

fun neighborhood, good food all around. roof deck was a great surprise. very detailed rooms, great shades on windows. automatic lights, good architectural details and design. dimmable lights all around. good delta shower fixtures. the open air balconies throughout the property

shower leaks on floor in both rooms needed extra towels to mop up. poor sill plate detail. thin walls with little sound control

Staff very helpful. Rooms compact but well designed and comfortable.

All rooms face in toward an atrium, which means that noise from other guests can be intrusive. Most rooms have only 1 window that faces the atrium with no outlook and a lack of natural light. That design does succeed in blocking out the noise of Lombard Street, but it would be good to be able to see out. No crockery in the rooms and no kettle.

The staff were incredibly friendly and helpful, and the location was amazing. The hotel was beautiful and had a nice rooftop patio. I also enjoyed the fire pit on the main floor patio. This was a great location close to incredible restaurants and with a bus stop right outside the door. Getting around the city was easy and it was close to tourist destinations like the Palace of Fine Arts.

I wish the room had a true exterior window. Our room’s window was to an open air interior courtyard that meant I didn’t feel comfortable having the blinds open as people could walk by and see right in. Don’t come expecting a room with a view, as all the rooms we saw had interior facing windows.

Hotel cozy, modern and close to main visiting points. The bus 28 and 43 is right in front of the hotel. You can buy tickets via Munimobile apps. We took a day pass as you can use the cable train, the bus, the metro, the tramway with this pass. You cannot use the SamTrans buses with that pass but you have enough with all I indicated. Just at the entrance of the hotel there is a Café where you can have a good coffee and something for breakfast. Very convenient. At the top of the hotel there are 2 patios where you can enjoy a glass of wine or coffee. For the night, there are a lot of restaurants in the neighborhood, very quiet and local clients.

We loved the location, loved the rooftop area, loved the style and great staff. We would still return due to location, cleanliness and friendly helpful staff.

Wishes: very low thread count rough sheets, very uncomfortable pillows-bumpy and lumpy and hard, weird shaped room with windows facing courtyard and hallway. Could not leave open so room very dark. Loud noise from courtyard coffee shop below. Location needs a lobby bar or place for drinks and snacks in the afternoon and evening. Newly Hilton but does not yet live up to Hilton standards. Also wish we were told there was a parking garage a block away with $24 /24 hour parking

The staff was professional and friendly, especially the evening staff. The facility felt secure and safe.

We stayed in a wheelchair accessible room with a roll in shower. The bathroom was spacious and fit a wheelchair beautifully. The distance between the bed and the furniture- desk, table, dresser was a little too narrow for me to get my chair through. I’m f I were traveling alone I wouldn’t have been able to get to the bathroom. Also, the shower is a rolling and there’s a drain in the shower and another in the middle of the bathroom. The floor gets very wet and makes transferring from the shower bench to the wheelchair a little difficult. The wheelchair wheels tracked water in and out of the bathroom because of this so the carpet gets wet. This sounds nit picky, but it matters to someone needing an accessible room.

​The location. It was between two busy commercial streets with many bars and restaurants nearby, Not all cuisines perhaps but suitable for many occasions. One block away are quiet mid-up scale residential areas for walking at any time while admiring their architectures (use your eyes) and gardens (use your imagination). The bus is literally at the doorstep. One day I had to leave at 3:30 a.m., and I still relied on a $2.00 bus ride.

Homeless people and potential crimes. Ladies are advised not to walk out alone during certain hours. It's hard to blame any one person for that, but it is an unfortunate situation nevertheless. We were told that many other places would be worse, but it is still something bothered us.