We were able to request a room off the main road and closer to the pool/courtyard. This made the stay much more pleasant. The pool was nice and quiet first thing in the morning. The in-room and lobby coffee machines worked well.

One of the pools was closed, and there was some renovation taking place during our stay.

Liked the cleaniness and the friendly staff. Liked the location.

There was NO breakfast as advertised. When booking, it was noted that there was breakfast, but shortly after I already booked I received an email from BW stating that because they were upgrading some of their amenities were not available and their coffee machine was OUT OF SERVICE the whole time. I found this disappointing because I stayed there previously the last week of July, two months earlier and there was the same issue. I see this as false advertising. 😕

It was very comfortable and clean

The woman who checked me in was not very nice. I was having a hard time finding the room and she could’ve just pointed out the window, but she kept showing me on a map and I didn’t even know there was two buildings. Also she never gave me water when I checked in And my coworker got water. But later there is a guy working at the front desk and he was great.

Rooms were modern, clean, and easy to access from the parking lot. Staff were super helpful and efficient and I didn't have to wait long at all. Easy check in and easy check out. Loved that there was free parking. The location was super safe and next to the mall, and easy to access downtown SB.

The AC unit should NOT be in line with our heads/directly facing the bed, it blows air into our faces and is so loud it is hard to sleep. With the heat, not turning it on meant the room was uncomfortable. Was sad to see once we checked in that the pool next to our room was closed. Was not worth treking across the property to the other pool.

Open concept hotel, not like a closed building. Very cute aesthetic, leaning into the Spanish Santa Barbara vibes. We got a room that seemed to be recently renovated so very nice and clean. They provide shampoo, conditioners and body wash. Very good location, in front of a plaza that has a bunch of restaurants, coffee shops and grocery stores. Fair to note that on the listing it says it has a microwave and fridge but we only had a fridge.

Renovated, modern. Love the pool, not too cold not too hot. Good shower.

Frontdesk staff during check-in was not motivated. The staff at night was excellent. I had to cover the sensor in the bathroom with paper and tape to prevent bright light switching on during nightly bathroom visits. The door to the patio was dirty, worn out and not replaced during renovation. Airconditioning, although new, is an old type that switched on and off during the night instead of keeping a constant temperature.

It was a pretty good location, and everything was pretty close like the museum, freeway, Santa Barbara pier. Almost everything was withing 5 to 10 mins away drive.

Something was wrong with the shower, it kept changing the temperature of the water, it would go back and forth from warm to extremely hot while showering. Also they need to change their amenities so it doesn't say they have free breakfast. I wasn't informed of that until the day before I was supposed to check in.

It’s a well-kept Inn. It has a bit dated decor (e.g. bathroom had 70s brown tile but it was really well-kept and clean). Beds were comfortable. Nice views of pool area. They’re in the process of renovating the hotel. The construction work (on one side of the hotel was closed off to the public) was out of sight (and ears) so it didn’t bother us. Our hotel room overlooked the communal pool / grassy area, which was an inviting area, where many families hang out with their kids. Very convenient location with many restaurants options walking distance. Jeannine bakery has a location nearby the hotel, and is a great place for breakfast/brunch/lunch. La Cumbre Plaza Shopping Mall and Target is across the hotel.

Not much. We thought it was a great value hotel for Santa Barbara. The price quality ratio for the area was excellent.

Room was lovely, great balcony. Garden area was really nice. Staff in reception (Joel) and cleaning staff really nice. Very modern and clean. Hotel in middle of modernization Parking spaces easy to find and navigate.

No pool but that was totally understandable as pool is being done up, the hotel advised us of same before our arrival.

Location, design, and atmosphere. Good service and clean room.

Our hotel room had a locked door that lead into the next hotel room. Someone else was staying in the next hotel room, and I could hear everything going on in the next room because there was a gap between the bottom of the door and the floor which made our stay feel less private.