We liked the comfortable room and the pool area, also the location was great. It is a beautiful hotel

Visiting from Europe it is quite shocking how much plastic is wasted in hotel. All the plastic wear at breakfast, coffee cups could totally be avoided. 2 plastic bottles per guest every day could be replaced by filtered water etc. Beautiful state of Florida simply needs to pay more attention to sustainability

This was our second time staying at the Hyatt House. We loved it so much the 1st time we stayed and couldn't wait to return for a longer period. We even requested and got the same room because we loved it so much. This hotel doesn't disappoint. It is always clean. All of the staff are very kind and attentive. The location is perfect and close to everything... restaurants, beach, shopping. The pool is amazing, especially for the kids. We can't wait to return again next year!

The only downfalls I can really think of are the food is quite expensive and they are often short staffed in the bar/restaurant area. So we just go downtown to eat. And also, there were a few times that they would run out of pool towels, and it took quite a while to bring some. We would just end up using our beach towels that we brought ourselves. And it wasn't even busy. So that was strange.

The hotel is lovely, we had a great room overlooking the water. It was very spacious with a super king bed, corner sofa, breakfast bar area and well appointed small kitchen if you wanted it. The bathroom was nice and so were the toiletries. The bed amazing. Breakfast was good too.

The pool was sadly closed for cleaning which is completely understandable. However we weren't advised in advance which annoyed me as I wasn't able to use it for the 2 day stay and had I known would have booked elsewhere this time. We were given a refund for parking for the 2 nights which was something, but I wish I had known.

Great Breakfast - expensive but a lovely hotel and the staff are super!! victoria behind the bar is super friendly and reception manager was so helpful and accommodating. I have stayed in other hotels in Naples and this is by far the best i have had. Rooms were so nice and spacious. Housekeeping were great at judging when to clean room too! Great car parking which is covered so the car stays cool. The hotel is right under the flight path which i enjoyed as i was travelling alone but not for everyone i guess, it was nice to see the planes coming in over my head. K-Rico and tin City are a really short walk away, so is a great location too for dinner and ice cream!

Bike hire was expensive - i liked renting the bike instead of walking but you pay by the hour which is a bit unfair. Better to have a half day or day hire rates like over hotels have. Gym equipment needs to be upgraded with another bike and a pet hate of mine, please provide sanitising wipes to wipe down equipment. There were no options to clean equipment so the equipment felt dirty and generally the gym was a bit of a forgotten area - it was busy everyday i went in with 1 - 3 people in everytime. Only one yoga / cool down exercise mat too - despite a rack to accommodate 5 mats there was only one and it was pretty beaten up. Apart from the gym needing a good clean i loved this hotel.

The hotel is conveniently located on 5th Avenue, making it an excellent choice for exploring and enjoying Naples' downtown area. As expected from a Hyatt property, the amenities, rooms, and overall quality are superior to many other hotels. The staff was also very amiable.

However, there were a couple of downsides. I was disappointed that parking wasn't included in the room rate; it should be standard at a hotel of this caliber. Additionally, the breakfast did not meet Hyatt's usual standards. The use of disposable cutlery, the limited food options, and the insufficient seating made for a less-than-ideal experience, especially considering the number of guests.

The hotel is really beautiful. All common areas and the room are nicely decorated and we enjoyed some good time at the bar too. Among other things, it was extremely easy to park the car in the parking next to the hotel. From the hotel, it is very short to reach downtown with a short walk and enjoy the beautiful views and houses of 5th avenue.

We were upgraded from a double queen room to a King + sofa room, which was well appreciated at first but it turned out that the sofa bed was not comfortable for the boys. Other than that, nothing to mention. This is a very good hotel.

Great facilities, loved the pool and the location was close to most things. We had a fantastic dining server by the pool, and huge portions of delicious meals!

I missed the vegetables, cheese and ham choices from the breakfast buffet! The airport for small planes is too close and during the day planes fly over the hotel every 3-5 minutes or so and that is very loud, especially when you're at the pool. The one thing I miss from 99% of hotels in the US is the hand shower unfortunately...

Location is excellent, so easy to get around Naples from this centeral location. Our room, #271, was okay. Dark by micro/coffee/refrigerator area, hard to read directions on coffee maker, etc. ugly door covering up frig. etc. take it off. love all the plugs, technology plugs, super! Great shower and dispenser, hand held would be nice. Probably in better rooms. I booked through Booking.com, probably better room if I had booked directly.

Stated above

The pool, the cleanliness

1. The front of the hotel is disorganized. There is no place to temporarily park your vehicle when checking in. 2. The continental breakfast was a disaster. It took all the charm away from your beautiful hotel. Instead you can issue a voucher for a cafeteria style restaurant with better quality food. The menu would include croissants, english muffins or corn muffins. Eggs can be prepared by the chef to include, fried eggs, scrambled, or even eggs Benedict. Other side dishes can be made available focusing on quality. All you can eat would no longer be available.

We had a great room with balcony overlooking the Gordon River. The breakfast buffet had a great selection of items. Trixie / reception-concierge and Antonio / at Latitude 26 Restaurant were excellent and very helpful. "Tin City" Waterfront shops/restaurants in Old Naples was close by. The hotel was close to downtown Naples and Venetian Bay. Marco Island was a short drive away.