Parking was pretty easy. The lakeside walks were great. The room was nice and clean. I love the fact that there were no strong air fresheners. Breakfast was excellent and our server, Alexi, was extremely attentive.

At check in, we had a good experience with the front desk. During the day on Saturday, front desk staff was not very friendly or helpful. My husband did not like the coffee in the room and just wanted regular brew. It was late afternoon, but when he went downstairs there was none.

We liked the outside of the building. We liked the pleasant and very helpful staff.

Mostly, we did not like the renovation. The attempt at "Transitional" or Contemporary in a historic building is a marketing short sighted shame. Not only my opinion and I am an art and design professional, but other guests we spoke with in building were disappointed and expressed the same opinion. My husband hated the drapes and said they looked like camouflage, to him. We felt the restaurant was overpriced for the in the middle of traffic flow location. I am not being rude, just honest...Oh, elevator was exceedingly small. Thank you.

Friendly staff, clean, great location, lovely room

Small details but a robe and slippers would have been great and proper glasses and cups in the room rather than plastic and paper cups. The bar and restaurant were closed on Sunday night which was a little inconvenient

Love how this hotel is in the heart of downtown. We were able to walk to breakfast & even stumbled upon the vendor/farmers market they have every Saturday. We can’t wait to be back someday!

The elevators are quite small, but it IS a historical hotel! This wasn’t an issue for us.

This was basically the only issues I had with the hotel, wait staff was very slow and no personality whatsoever. The meal was so so, our waiter was in no hurry to take or order, bring coffee, cream or refill, Phew, the next day I chose to eat elsewhere.

The front desk staff especially Norma

The restaurant service was dreadful. Food left far too long under the lamps. We fetched it ourselves one morning. Hot tea needs boiling water, one morning it was tepid. Please put a salt and pepper on the breakfast table. Breakfast is cold by the time it arrives.

GRERAT LOCATION! Loved being in good walking distance from our favorite bars and restaurants and Lake mirror. Front desk staff were friendly and professional. Room was clean.

Restaurant food was bland and overpriced. They did not honor the unlimited Mimosas advertised with no hours listed on signage. Staff at restaurant very rude. Prices are very high for what you get.

I was in Lakeland with my son touring Florida Southern College and SEU, and the hotel was a close proximity to both colleges. We dined at a restaurant around the corner from the hotel (Nineteen61) which was one of the best meals we've ever had- highly recommend. Overall a very nice experience/stay.

hospitality was amazing. I have OCD very bad and this hotel made me feel comfortable. The staff were pleasant and made our stay worth while

if I had to list one thing, it would be, the hotel collects a $100 fee just in case you want to dine-in or make purchases during your stay. If you do not use the $100. it will be returned. the front desk staff gave me a hassle about proving a refund receipt of $100.00. Once I address this concern with the general manager, he accommodated me and provided a receipt with a signature.

I’m English and would have been nice to have tea bag’s in the room especially as there was a kettle. The fitted sheet was too small and kept coming off, you need deep ones