A beautiful hotel. We loved the spacious, clean hotel room with a luxurious bathroom. We also enjoyed using the nice gym, drinks at the pool and a trip to the private beach club.

This is a really fantastic hotel. A beautiful location and great facilities, especially the beach club. Service throughout the hotel was impeccable. This is a great resort with something for all the family. Shout out to Rachel and her club lounge team, including Ben and Tony. Their excellent hospitality and service made our time at the Ritz-Carlton a really special one.

We have traveled a lot, and we've never stayed at Ritz-Carlton before, however, every person that has recommended us to stay at the Ritz always talk about how great the staff are and we were not disappointed. From the valet guys to the cleaning staff, just a 100/10. The room is spacious, and everything was immaculate. The pool was nice, but the water was HOT that it wasn't refreshing, but blame the scorching hot Florida weather. Pool drinks were good, and the staff was very attentive. I booked in advance a massage for my husband since we were celebrating our anniversary and the girl over the phone did tell us about that the actual spa area was in the process of remodeling so we really couldn't enjoy the full spa experience. No big deal. My husband loved the massage, and it was worth it.

No complaints. Great hotel and pleasant stay.

The beach club was the highlight for us. It’s beautiful, has a nice pool and the beach service is excellent! Best piña colada ever. The property is beautiful! Also took a yoga class which was great! It’s a hotel that offers plenty of things to do!!

No complimentary coffee/tea table

Honestly - the whole place is great - but the food is not what I would expect coming out of a Ritz Carlton

The service in the restaurant was way too casual. Too long for quality checks, and server seemed less than enthusiastic about my asking questions about the menu items

The convenience of the location to all the shops and restaurants in walking distances. I like the architecture and roman style of the building.

There wasn’t and I have never experienced a bad experience with any US Ritz or EU Ritz, that’s why I always book with them.

We checked in at 2;30 p.m. and staff behind counter said a room will be ready in a couple minutes and we could wait at the bar and she would bring our rooms keys to bar and took our bags. 90 minutes later at 4:00 we returned to the front desk and found she was gone, we had no keys, they then couldn't find our registration again and our bags with the written confirmations were now gone. This eventually got settled, and the rest of the trip was good, but that initial experience was inexcusable, especially for what we were paying to stay there. We live a 60 min drive away and will travel to town often and would like to stay here routinely but not if we were to encounter that check in experience again. Thanks for the opportunity to share our experience. Lee

Great property - was surprised by how nice the location and layout is. Not a large property but it was good.

Excellent property

Pool staff at the hotel were a little slow serving. At the beach club this was much better.

Clean and friendly staf

At the beach umbrellas removed in the middle of the afternoon (bc wind but we’re not wind) and club house close the gates to early, just at sunset