The STAFF are very professional and kind. The black ladies that work there are very adorable, and pleasant on the eyes. The room was clean. I did NOT see a single bug. The maids are helpful and are always cleaning inside and outside of the rooms. The pool area was fun, and it allows smoking since inside the building and rooms are smoke free. The complementary coffee that's available 24 hours was delicious. The breakfast is good. The other guests were very friendly. I made friends there by the pool. The room has big TV, comfortable bed, iron, and ironing board for the preppy buisnessmen, a refrigerator, and it has a blow dryer. I forgot my blow dryer at home and I needed to put my mohawk up for the Metallica concert and the nightclubs in Ybor, so I'm happy there was a blow dryer. The hotel is close to all the main attractions. I'm definitely coming back and staying here from now on. The neighborhood the Hotel is in looks sort-of run down, but the hotel itself has a property gate around it and is very safe! At night the parking lot has a lot of lights and there are security guards. The homeless people in the neighborhood stay away from the Hotel property. This hotel is WELL WORTH the price!

The room was clean, the beds were comfy, and the staff was very nice.

Upon check-in, we witnessed a security guard having a scuffle with someone and requesting that the police be called. Also, the air conditioning was out in the lobby, while it did not hamper my stay, it did give the initial impression of "Oh, crap! Do these people really consider the upkeep of their facility?" However, I will also state that they did have large temporary units in the lobby, although only one was running at any time I was there. Another thing we disliked about our stay was that we wished that the breakfast had more options and that we could have taken it back to our room to eat.

Front Desk Persons are Exceptional in Customer Care, The Friendliest Front Desk Persons I've come in contact with since before COVID,. When entering facility it smelled clean and fresh. I was greeted warm and Friendly, professional by Cedric who was on duty at My time of Check-In. I elected to stay another night and the Young Lady on duty was Professional, Beaufiful Energy and accomodating to My needs. I truly appreciate this staff. The room waa so very roomy and big and clean and bed comfotable, felt like home. Beautiful lamdscape. .nice open area outside to ground, do yoga, just relax in the Sun. Nice pool area, and lets not forget waffles, bagels, cereal, fruit, coffee, tea, juice for breakfast🙂

I didn't like it was time to go home.

The morning staff , the ladies on the desk were fantastic ! Went out of there way to be very helpful and friendly when we arrived earily off the cruise ship! The gentalman in the afternoon wasn't helpful couldn' t seem to be bothered to help when my phone was dying and stranded at the Brandon Mall ! Had called to see if he could try and find a taxi for us as we weren't having any luck getting one and it was raining out! Once we managed to finally get back 3hrs later he didn't even greet us!

The area the place is in! If you don't have a car it cost alot to get around! Plus it's in a poor Neighborhood!

Facility was very clean and nice. Location was hard to find and reach. Once we got there once had no issues. Breakfast was sparse the first couple of days and then they received a food order, and items were added. Would be nice if they offered boiled eggs for people with Gluten allergies. We ate the fruit, and yogurt once available, coffee and juice. My husband has Celiacs so could not eat the bagels, waffles or muffins. Nice patio area. Would stay here again when visiting the area.

Was worried about parking at first but noticed they lock back gate at night. Was observant about the homeless wondering around in the area when outside.

Staff was friendly, pool was nice, rooms seemed clean, limited breakfast options but the food was good. Our shuttle was on time and nice and accommodated all 17 of us. Our driver was nice, explained things well and got us to and from our destination safely.

Terrible location, large homeless population. People wandering. Staff was quick to make them leave, but we didn’t necessarily feel safe. The whole hotel smelled like weed.

Easy to access location and was very clean inside. They had nighttime security which was nice.

Breakfast could’ve been a bit better, I didn’t really care for it. The property seems to have a homeless people problem outside, they hang around the back of the property, but with the security there at night, it really wasn’t much of a problem for us!

That it was fairly close to the cruise part and the shuttle was very helpful. However, I did not like the breakfast and there was no milk alternative as I am allergic to milk.

The workout room was not very clean, and that equipment was not updated in the food at breakfast was not that healthy

Breakfast was good, room was good, Customer service was remarkable. Michael was great and to be honest, whatever I didn’t like about the hotel his nice and professional demeanor made up for it. Otherwise I would’ve stayed at another hotel.

There’s wasn’t anything in particular that I didn’t like

First of all and most I want to say that Cedric was very polite good hospitality great customer service very welcome he had just worked a double shift and he still had a smile on his face he wanted. To no my needs First now that's good customer

N/Ap