The location was excellent, easy to get to and very convenient to the zoo. The front desk staff was very solicitous and helpful. The room was clean and smelled nice. The shampoo and conditioner were lovely and fresh smelling. The ice machine was broken, but the front desk clerk had a bag of ice which she gave me and that was great. The refrigerator in the room had an ice maker, but I don’t think it was hooked to the waterline, so no ice there. However, the fridge and freezer were full sized and very cold so I was able to refreeze my ice packs and all was well.

The bed was a touch firm, but no big deal at all.

The staff was very friendly and helpful. When a minor issue came up that rapidly resolved the issue. The location worked well for what I needed. The pool having towels made it so we did not have to use our own, which is always nice when traveling.

The worst part of the experience was the person who kept their door open in to the hallway. The issue was that they were cooking a variety of foods which was not a huge concern when it smell good but some of it didn't smell great. The smell quickly disappeared after they finished cooking. The pool is also not heated so while it is indoors, it was a bit chilly.

The receptionist was absolutely wonderful.. Full.of information, gracious, helpful, and all with a smile. The room we had was clean and very comfortable. Close to a back door for.our pets. Also one of the very few places we have stayed with our two dogs (38 pounds and 4 pounds - both 1/2 poodle) that they were not.just "permitted" but accepted as part.of our family. We realized there were mostly long term workers that were there, but there was no noise evening.or early morning. We would stay again in a heart beat

Another night stand would have been nice but we used a chair.from.the table. Other that that, all.was.great.

Clean and comfortable

Front desk at check in stated they had tried to call me to get my credit card number to make check in easier and to hold the room. I was in a meeting all day and did not answer, and she didn’t leave a message. I would not have given it to her calling if I had answered. Seemed very suspicious as I booked thru booking.com and have never had to give my credit card to the motel over the phone before. No breakfast.

High standards for housekeeping/ cleanliness. Spotless inside and out. Our accessible room was roomy and thoughtfully designed.I appreciated the full-sized refrigerator. Plenty of towels. Kitchen towels also provided. I didn't use the cooktop, but it had two full-sized burners, an exhaust fan, and surface lighting. Front desk staff were helpful and friendly. They liked my dog. We would definitely stay here again

We loved everything!

This location is easy to find & in what seemed like a good neighborhood. Staff there were extremely helpful & friendly! Rooms were clean, well maintained & supplies were full. The bed was comfortable as well as the pillows, bonus was a recliner in the room, full size fridge & 2 burner stove!

We wish there was a breakfast option other than ordering to your room but this is a minor disappointment

It was clean, it was well-located, and best of all, it was really inexpensive for what you got. No breakfast option exercised.

Both bed frames squeaked, one to the point that the person in it had to lie smack dab in the middle (on the "hump" area of a queen bed to keep from waking everyone else up all night! (Other stays have not have that problem.)

It was easy check in and the lady I didn't get her name, but she was the best person I have ever dealt with, there was a problem with the tv, she came up to the room 414. And fixed the issue, she is the best, she was a big lady. Not fat tall, and very nice you need to give her a raise, I will definitely stay again .

Nothing

Clean, Friendly staff, great location

Not the hotel's fault but the hot water went out. No one told us, until we asked and while fixing it, the water was shut off. We understand things happen but it would've been nice to get a 10 minute warning on the water shut off...we could've filled up a jug of water to at least wash our hands/flush the toilet. It was off for a couple hours.

This property is spotless!!! This is the reason we keep returning to this property

Upon checking in there was only one person working and it was busy. She had to ask the manager for guidance on a couple of things and after the manager would help, she would disappear back into the office instead of staying out there and helping her get people checked in. I found that behavior from the manager unprofessional