It was in great location and very friendly staff. Dominique checked on us several times through out our stay. And the valet guy was very friendly while we waited in Uber.

Parking was a little hard to find and expensive.

It was within walking distance of the cruise terminal.

Carpet could use a good cleaning

This is a well-maintained hotel located in a pleasant neighborhood, ideal for both business and leisure travelers. The rooms are spacious and comfortable, featuring electric curtains and comfortable beds. The staff are friendly and professional. On weekends, a buffet breakfast is offered, while on weekdays breakfast is served à la carte. The hotel is within walking distance to the Riverwalk, outlet shops, and just steps away from the Convention Center, making it a great location for events or sightseeing.

On the downside, the hotel does not offer free parking. The closest option is the Fulton Parking Garage, located right next to the hotel, which charges $25 for 24 hours. Additionally, as with many downtown New Orleans locations, traffic and parking availability can be a bit of a hassle during peak hours.

The hotel was clean, staff were welcoming, it was convenient to the cruise port, and a short uber ride, or moderate walk to most attractions

The bed. The bed was one of the hardest, most uncomfortable beds I've ever tried to sleep on. It was like a plank covered with a blanket. Zero back support, and painful for shoulders/hips/heels. This is my second stay here, and I definitely do not remember the last bed being like this, so maybe it was just a fluke, but OUCH!

The staff was helpful, and check-in and out were simple. Location was a little further from the French Quarter than expected, but in general, it was well situated.

a. The cleaning staff didn't restock towels once, and we had to ask twice for the toilet to be cleaned. b. There was a bare area of carpet and the carpet tack strip scratched our bare feet. c. We arrived late at night and couldn't purchase food from the lobby convenience shop.

It was a perfect location we went for my daughters birthday the weekend and through Mardi Gras Fat Tuesday and the parades were all just either a 1 block walk over or a few blocks over depending on the parade route, and a plus the pool was so warm during February that it felt like a huge hottub so no matter the season you can swim which was a huge win for our 6 year old. Walking distance or Uber/lyft ride everywhere be aware if going during Mardi Gras many roads are closed and it was a nightmare getting in to the hotel the day we came and you have to leave your car in the hotel garage because parking elsewhere was even more expensive than the valet there. We loved our stay here and we felt very safe in the area.

How expensive parking was 45 a day that’s the only bad thing I can say

Great location. Fair price. Clean rooms.

Every other hotel we use has free breakfast. So that was disappointing. 2- the housekeepers on the floor we stayed on were outright RUDE. I asked if we could get some sugar for the room. This young housekeeper was on her phone w personal call. Whelp she waved hee hands up on my face starting to speak non English at me, throws her board at me like no I ain’t helping you lady I’m too busy cleaning empty rooms. I stay at allot of places so this was first time staff was just too young too rude. If she’s that overwhelmed cleaning she needs a new job

My room was great. Very comfortable and particularly the shower was excellent. It was a perfect location for me as went to convention center daily for meetings

I was steps away from the lift and the noise it makes is extremely bad. Something should be done about it. Otherwise, all the other fantastic things will amount to nothing and customers will opt to go to other hotels nearby.

Check in was great the young lady who checked me was very nice .

The morning front desk staff wasn’t as friendly and not accommodating with Late check out. When checking out the pregnant guest service agent was rude and didn’t seem very friendly

Byron and Trey were especially helpful. Trey was able to accommodate me with me an early check-in. Byron was our go-to guy for anything. He set us with rides , recommendations for restaurants, and anything that we needed. He went way above the call of duty, and he represents everything that we love about NOLA. We feel like we have a friend for life. We can't wait for next year as we plan to get together again with Byron. Thank you, Hilton, for such a great stay.