Pam at the bar is a true hospitality queen. She made everyone feel welcome and seen. Just pure happiness. The staff at the reception were super kind and accomodating!

The hotel is not Brand new. The bathroom was a bit old. And the view from room 642 was a gray wall.. staying there for 7 nights was not the most pleasant. And having booked more than 10 months in advance it was a bit disappointing. The food from the restaurant varied very much from shift to shift. Would not recommend.

No complaints about our room/beds. All very comfortable. Location was great too. Easy 15 min walk to Bourbon/Canal St

We left our rental car with valet for 2 days in perfect condition, it was returned with a crack on the passenger window. Report was taken however, our claim was denied. Valet company did not accept any responsibility for the damage to the car on THEIR watch. Very disappointed with this service at $45 per night! Consider parking elsewhere as the staff could care less about your vehicle. Take photos before they take the car is my advice.

Everything ! Staff were so friendly and helpful! Always greeting us ,opening doors and offering assistance and furnishing us with refreshments because the weather was really hot to us coming from Alaska lol Convenient to the Hilton Convention Center where our National Fraternal of Eagles Convention was being held . I have raved about this Hotel since returning to Alaska and we will definitely be returning for more stays here .

Beautiful and clean Just so beautiful w with h I wanted to experience I’m New Orleans

The room was nice and overlooked the courtyard. The hotel itself is starting to show some wear on the furniture, carpet, bathroom - but was clean. The bartender Leonard is excellent!

It was Mardi Gras … so, parking was not ideal but not completely unexpected to have issues at this time. All I can say is try to secure parking at your time of reservation or you may end up in a different location for parking during your stay!

Room size was excellent, location was on the Riverfront and Staff were excellent. We stayed one night and the picked up a cruise, on our return we discovered a trip we had booked (not via hotel) had been cancelled. Carey (concierge) was amazing he booked us another trip and a taxi to the airport on our return and reception looked after our luggage and printed our boarding passes for the flight home, its class customer service.

n/a

Convenient location when visiting the cenvention center. The warehouse district is becoming more interesting every time I visit Nola. Easy walk to the French quarters. Outlet mall close by. Ambience was good, most of the staff super friendly. There is a restaurant in the hotel, so you can have dinner there, that was good.

Walls are not soundproof - next door guest had the TV on all night long, and it was driving me crazy - after 15 hour travel it was too much. My room was not vacuumed a single time during my stay.. No view from the window. Bed was tired. Free water bottels (2 pcs) was given only once (I stayed 5 nights). Luckily you can fill your own bottle at the fitness room. I saw small ants running in the bathroom and on the desk.

Room was quiet and the bed was comfy.

Cleaning service did not come every day, matter of fact in my 6 days they came twice! Room service menu was not up to date, as I ordered a item only to receive a call 5 minutes later stating they no longer provide that item and the menu is not current. How's that possible in this digital age. In addition the food was not good, can tell it was prepared in a rush and not as advertised per the menu.

The location was just the perfect amount of walking to the Hilton riverfront hotel, where our convention took place. Also, the rooms were very quiet, which was nice. I never heard any hallway traffic at all.

I had a room with two queen beds and it was only my sister and I in the city for a convention. Well, we only received three towels instead of four. It would’ve been nice not to have the maid to have to come every day we could’ve if we had four towels.

The property was a great location! It was close to everything we wanted to do within walking distance, close to the superdome and also had fantastic staff!

The hotel was rather run down for what it was. Some of the fixtures were a little out dated or stuff was it looked a bit rigged to be fixed and not done properly. It was not very appealing to look at in some areas. Cleanliness wasn't the most detailed either

The restaurant was great as well as the bar. Very close to the convention center and great restaurants and only about a $7-$10 ride everywhere else.

If you pay with a debit card/ place a debit card on file for the “incidentals” it’s $75 per night. Also, you will not receive that deposit back for about 5-10 business days (so we were told)