The room was everything expected but the matresses were lacking, super thin. The sheets were the loud ones that wake everyone up everytime someone moves. Those are really our only two complaints, everything else was great. We were on the top floor so it was super quiet except the noise of the elevator going up and down but we were right next to it and it was no louder than any cars outside. The breakfast was well supplied and as you would expect for continental. We would stay here again.

the matresses were super thin. The sheets were the loud ones that wake everyone up everytime someone moved.

We loved having a suite, and the record player with classic jazz records was a truly charming touch - we used it every single night we were there! Closet storage space was also great, and we loved the exposed brick wall. In terms of location, we found it to be a perfect base for walking around - close to great restaurants (Cochon, Cochon Butcher, Compere Lapin, Peche), walkable distance to the French Quarter and the Marigny, and walkable distance from the streetcar line to the Garden District. Also, it was close to the start of Mardi Gras parades! Surprisingly given its central location, the hotel was quiet and peaceful, and we got a great night's sleep every night we were there. The suite was also nice and clean, and the hotel's front desk was manned at all hours.

The sink in our bathroom released only a small trickle of water. We didn't complain to management though, as we had a sink in the living room which worked fine that we could use instead. We did wish there had been a few more hooks for towels in the bathroom, though. Also, we asked for cleaning service at the front desk a couple of times during our 8 day stay, but no one ever came to service the room. Trash placed outside the door was picked up, but no one ever came to freshen the towels, soap, or replace the toilet paper - we ended up going downstairs to the desk ourselves and getting replacement toilet paper, which worked fine. Also, the ice machine on the floor didn't work.

The location The staff Very big spacious room The ‘NOLA-style’ of the hotel The laidback style of the staff The art hanging on the walls

Refrigerator could only freeze The temperature in the room and corridor was way too cold and non-adjustable. Great bed, but a bit too soft and you rolled to the middle… Valetparking is expensive, but 24 hours available. Breakfast is too simple if you’re staying longer than 2 nights The ‘view’ was a brick wall from the building next door… The ‘private entrance’ doesn’t exist!

The ambience of the whole hotel was excellent, it felt very celebratory for New Orleans Mardi Gras without being too touristy or in your face. The staff was excellent and they welcomed us in as early as they could after we departed from a cruise, and stored our bags until our room was ready which was really needed in the rain. The room was comfortable and homey and had a good amount of space. The hotel seemed quiet but was within walking distance to the French Quarter.

The beds were a little small. There were no sockets or tables next to the bed convenient for charging cell phones that are used for alarms.

Thank you for an incredible stay! We dealt with some non-hotel related issues, including a rental car mishap and a member of our party having to leave early. The hotel was incredibly accommodating. Start to finish. The staff was super friendly. The room was updated and clean and super comfortable for our party of six. We’ve stayed here before and we will definitely be back! Thank you guys so much for everything

The only issue we had was with the shower on the 10th floor, which is the top floor. Sometimes the water pressure would essentially stop for a minute or so, during what felt like busy times of the day. We laughed about it. But even with that, I still give the hotel a 10 out of 10 because the staff was so incredible, and we loved our room.

Walking into the hotel, I was impressed by the quality of the decor (including nods to New Orleans) and cleanliness of the lobby. Our room was on the corner on the top floor, leading to stunning views in two directions that was wonderful to wake up to. The bathroom was large and the shower had good water pressure and heat. The complimentary breakfast had hot food and cold food options, along with three coffee options (medium, medium decaf, and chicory coffee) and juice and tea. The common space downstairs had nice furniture and good Wifi too.

The couch in the living room area was noticeably dirty, with its whitish fabric covered in stains. The appliances in the room (microwave, mini fridge, and tvs) were on the older side - still functional but could be updated. The fridge did not get that cold. The lobby bar was closed for all of our stay and we don't know why - but there is supposed to be happy hour there.

We had a good view of the bridge and river to the left and city to the right. We have 2 boys 16 and 19 and we were all comfortable. Everything was good. The electric outlets in the bedroom did not work and someone came up within 10 minutes to fix it all. He even made sure the lights worked and found that the lamp did not. He got us a new one and even brought extra bedding for the boys who were sleeping on the pull out sofa.

The electric outlets in the bedroom did not work and someone came up within 10 minutes to fix it all. Other than being a slight inconvenience it was fine and fixed in a timely manner.

We booked The Mercantile Hotel after the hotel we originally booked for my 40th birthday cancelled without notifying us. We got there to check-in and they had cancelled on us. There were 10 of us the first night and one person joined later. We all had an amazing time. The service was excellent, the entire staff was helpful and polite. When there was a problem with one of our rooms, they immediately changed our room without any fuss. They also gave me a bottle of wine for my birthday which was so thought of them. When the last member of our party couldn't make it because of severe weather conditions, they cancelled the booking last minute without a charge. The rooms are spacious, all suites of different sizes and the hotel has a lot of character as it used to be a sugar factory. The location is also excellent, it's in the CBD far enough from the noise of French Quarters but close enough to explore the Quarters. I highly recommend and would definitely stay there again

I loved everything about it. The breakfast could be better but it's New Orleans and there are several places to get a good breakfast. Oh, ans yes. Daily housekeeping would be a nice touch to get them to perfect!

We had a wonderful stay at this hotel. Great location—everything was within walking distance, which made exploring the area super convenient. The staff were very friendly and helpful, always ready to assist with a smile. We really appreciated that they let us check in early, which made a big difference after a long trip. The room was spacious and clean, providing a comfortable place to relax. The breakfast was decent with a nice variety to start the day. Overall, a great experience and I would definitely stay here again.

The hotel was great! The staff was exceptionally perfect. They were accommodating and pleasant. I enjoyed my room, it was spacious and clean. The free breakfast was a great start to my morning. I loved being walking distance to so many attractions but out the way enough to get a quiet nights rest. The hotel is close to stop#13 on the sightseeing bus tour, Caesar’s casino and the riverwalk mall. I recommend grabbing some drinks at the Ernst bar and eat at Dragos in the Hilton if you’re looking for walking distance.