The hotel was even more beautiful in person than in pictures & the service was absolutely impeccable. The gym was well-equipped with state of the art equipment that appeared to be brand new, and it provided complimentary water (in sustainable, refillable containers), fruit, snacks and a water filling station. I stayed in the Queen double suite which was gorgeous, spacious and full of natural light. I was really impressed with everything about it. Two smart TVs with all the apps, lots of plugs and USB outlets, a wet bar, a dressing area, a safe, an iron... a very well-appointed room! The location was great and within walking distance of bourbon street, the french quarter, frenchmen street, the CBD and a host of restaurants, shopping, bars and the casino. Everything felt personal and warm and anything I needed the staff graciously accommodated. The spa was also gorgeous and the ROBES were absolutely heavenly, but the facility itself and the treatment left much to be desired.

My only disappointment was around the spa. It definitely gave the vibe of high end luxe spa, but the sauna was not hot enough, the steam room was not hot enough, and my $400 exfoliating treatment was a complete waste of money. The massage therapist spent 80 minutes fumbling with my body, and the exfoliation treatment was so basic. I've literally done better exfoliation on myself in the shower with a loofah and an $8.99 sugar scrub from Walgreen's. They did a partial refund for the service, which I appreciated, but I would've much rather had the luxe treatment I hoped for.

The Salon tea service was delightful and a wonderful experience away from the standard New Orleans. The room was perfect for our family of 5 - large, comfortable, and yet cozy at the same time. We thoroughly enjoyed valeting our car and not needing to use it again until we checked out - the location can't be beat.

The shower in the bathroom creates quite a big mess on the floor - unfortunately regardless of how you turn the shower head, the floor was always flooded and we had to use towels to mop up the spray for safety.

We have known the Windsor Court for some years, and have always appreciated the particular combination of amenities: the suite style of the rooms, the calm and comfortable atmosphere when you want to retire from the quarter, access to dining and spa services, and the flowers. The layout of the bathroom is particularly nice, with the sink, dressing table, and shower all separated for privacy. Feels like home.

This time, we noticed that the hot water in the bathroom was difficult to regulate. Had to manœuvre quite a bit to get the correct temperature, and then the temperature wasn’t stable. We appreciate the size of the bath/shower area, but find the combination of the tub and glass door unwieldy for seniors. A walk-in shower with glass doors and European shower attachments would be ideal for us.

Club lounge was perfect

Nothing it was just perfect

Liked everything about this property. It is super classy and comfortable. All the staff are top notch and professional. In a safe area and walking distance to restaurants. Stocked refrigerator if desperate for a soda like I was. Quieter part of the city therefore a peaceful nights sleep. Hated to leave. We arrived early and our room was ready and they let us check in 4 hours early.

A bit pricey but worth it in my opinion. Parking is expensive but that seems to be everywhere for this location.

Our suite was large and lovely an d I loved the separate makeup table and dressing area. The gym and pool were great, too. The staff from the valets to check-in to concierge to housekeeping and the coffee shop in the lobby were all top notch! While we did not have our dog with us, I love that it is a dog-friendly hotel.

We were a bit disappointed with the food quality and service at the polo club - nothing terrible, just unimpressive. At the pool, the staff was great but the woman who appeared to be a manager messed up both our meals and was slightly argumentative and dismissive. Thankfully though the woman bartender who was in uniform was very polite and helpful.

I enjoyed each aspect of the hotel. When I pulled into the courtyard, I could feel the serenity. I was met by valet and they took my bags from the car to the room. The front desk staff was extremely nice. The decor of the hotel is absolutely stunning. It feels elegant and sophisticated. As I entered my room, I was in awe of the beautiful view from my room. The decor in the room is stunning. Very clean and bright. I truly enjoyed the Club Lounge. The concierge was helpful. What a wonderful experience. I will look no further in my next visit to Nee Orleans.

Nothing

The location, friendliness, helpfulness, & competence of the staff was exceptional. Picking up a coffee or having drinks in the Polo Room we’re great. The room was a good size & certainly appreciated the room next to bathroom with a basin & additional space to put on makeup & dry my hair. Would definitely recommend The Windsor & certainly return.

The Spa must be small because no reservations were available. Maybe a larger spa.

Everything about this hotel was delightful. The hotel itself is like stepping back in time to an elegant age. Perfect location to all attractions in New Orleans. Bell staff and concierge were very friendly and helpful. It was our first time in New Orleans so we had several questions. Every level of comfort was met. The intimacy of a boutique hotel with all amenities of a larger hotel. On site parking was also very helpful. This will definitely be our go to hotel for any future NOLA stays.

EVERYTHING!!! It was the perfect location, beautifully decorated, staff was super friendly, bedding was great, entertainment at the hotel was fantastic. Food was delicious too! Paying extra for Club Level was TOTALLY worth it! All the extra Club Level food and drinks included were so great for my 84yr old mom - very convenient and very good! One of the best hotel stays for me and I travel a lot!

The only issue was traffic getting into the hotel for check in. It was the weekend before Mardi Gras so to be expected. Maybe a few more car parking attendants would have helped?