Location . The staff were really professional and understanding. Connie assisted us we had a concern (see below). We loved the provided bikes and ice cream bars. The upper deck at three brothers was very comfortable. The bathroom was small but nicely done.

The moisture smell on first floor of three brothers in bedroom with king bed caused allergies and congestion to three of our family members. More counter space in kitchen on first floor The shower door kept sliding open. The oven didn’t open all the way on an upper deck due to cabinet knob.

The cottages were adorable. Small and compact and contained everything one would need. Excellent location right in the marina. Fun to sit on out front porch rockers and watch the boats come and go. The staff was incredibly friendly and helpful. They also offered two cute welcome bags to the kids and the free popsicles in the lobby, which were a total hit with the kids. The golfcarts for transporting luggage were an added bonus and made the short walk more pleasant especially since it was raining when we arrived and left. Overall a perfect spot!

Everything about our stay was perfect. The staff were very friendly and helpful, the location was fantastic, and the cottage itself was very clean and comfortable. Adults can use the bikes for free, and our kids could also use the fishing rods for free. If we visit Nantucket again, we would definitely stay here again.

The location of the Cottages & Lofts is fantastic — you're right on a wharf, so you have the feeling of traveling by boat but with the comforts of your own self-service unit. We were in the Upper Mermansion so we had a great view. The unit is very efficiently organized and has pretty much all the equipment you need. More than enough bath towels, etc. were provided. The included bikes were very handy — didn't have to rent separately, saving $$.

There were a few hiccups with using the bikes (at first the staff didn't realize that dedicated bikes came with our unit) and a couple of other small issues that were easily solved. The bathroom is a bit small but we managed! The only thing we missed in the kitchen was an electric tea kettle and potholders (used one of the plenty washcloths instead).

The location was wonderful with a water view and within walking distance to the downtown area, the historic neighborhood district, and the ferry.

The heater in the master level didn't work. But, I wasn't sure I was operating it correctly, so I did not report it.

Perfect location! A short walk from the ferries in case you don't have a car, close to lots of nearby shops/restaurants, & located right on the docks for fantastic views. The staff here could not be nicer or more helpful. Clean & comfortable.

Our cottage could definitely use a little update. The flooring had some discoloration issues & scuff marks from doors not fitting properly. Our bathroom door in particular didn't open fully so we kept bumping into it every time we tried to walk out. And, the hot water didn't stay very hot for very long. Bed was super creaky.

I loved the location and the privacy. I felt like I was close to all but had privacy as well. The proximity to shopping made it very convenient to prepare food in our cottage when I did not wish to go out to eat.

The Wifi did not work on the first day. The staff did get it fixed after I reported it.

Location, Location, spacious, washer and dryer, daily clean up, kitchen, and airy. We could use the facilities at the white elephant and enjoy their property

The smaller bedroom was very stuffy. There was only a storm window -no fresh air as in the living room.

The location was great. They had free bike rentals which we all enjoyed! The office offered free lemonade and frozen treats which was very much appreciated. The staff was very helpful and friendly.

No complaints :)

Perfect location! Near downtown...but staying in the boat basin with a balcony facing wharf gave the feeling of privacy. Going the week before high season starts meant no crowds but great weather

Nothing