Incredibly comfortable beds and seating. Pillows were perfect. The bathroom was large with a sink area large enough to hold all of my essentials. The large sausage and perfectly done cheese omelet were what I needed for breakfast. The earl grey and English breakfast tea gave me the desired caffeine kick...I can't drink coffee and too many places skimp on the tea. The staff went out of their way when I ended up at the wrong site by finding which location I was supposed to be at. He even went upstairs and got my to go up because I was too exhausted to make one more trip up the stairs.

We liked it all.

Breakfast was not very good. They were out of butter, cinnamon rolls, bananas and never any plain coffee creamer. everyone was complaining to the front desk. They told me the orders were not coming. Well, I truly think that falls on the person doing the ordering. OR, get over to Costco or Gordon Foods and pick up what you need for your guests. Especially with the hotel being full on weekends. We were with a lot of people who booked for a wedding in the area. We had options. I stayed at Fairfield Inn several months ago and their breakfast tops Holiday Inn.

The hotel was very clean and smelled great. The room was clean and tidy with nothing to complain about. My favorite was the Dove soaps for hair, body, hands, etc and the offer for complimentary essentials that may have been forgotten. The breakfast was good for the value of the hotel and included both hot and cold options that I found as adequate for a quick breakfast out the door. Overall I was impressed with the quality for this hotel and would stay here again when in Grand Rapids.

Nothing at this time.

The location was very quiet & close to GRR. The room was clean. The staff was friendly & helpful & there were plenty of tasty breakfast options & the staff kept the coffee bar & buffet areas very well-stocked & clean. We didn’t use the pool but it looked very clean & inviting. The workout room was nice for a minimal workout. Also, the room attendant tidied up our room which was so amazing after experiencing a very long & exhausting day.

No feedback here.

Staff was very professional and friendly, my reservation was not correct, it had my last name as my first and first as last. The front desk associate worked very hard to find the reservation. I applaud her efforts. Room was very comfortable and clean. We were pleasantly surprised at the aesthetics from the external to lobby and breakfast area, very nice pool area also.

More seating in the King room. 1 desk chair and 1 mini chaise chair

Check in/out was quick and easy. Room was clean and spacious. I liked the card key activating the lights. Then we didn't have to turn all the lights off whenever we left the room and we weren't wasting electricity. Breakfast options were plentiful and varied. Carpeting and decor were good, seemed new or recently updated.

One of the two elevators smelled strongly of marijuana, plus a harsh chemical smell - perhaps to cover up the weed?

The front desk staff very friendly, professional answered all questions. Lovely place!! Pool very clean.Breakfast very tasty the egg white veggie omelet delicious!! Turkey sausage very good!! Excellent coffee!! Bed comfortable!! Could be a little more firm. Room very well designed Has a board built in on wall to open suitcaeses.Very nice comfortable long chair Great desk with light you touch with thumb with three settings. It gas a safe Nice long mirror on the wall. Great bathroom with huge walk in shower. Nice design on the wall. Huge sink. Very huge room It was an exceptional stay!! Room was very clean!! Just fantadtic.overall!! My favorite hotel in Michigan so far!!

Please increase temperature of the pool by at least 5 degrees since it is an indoor pool and can't get direct sunlight to heat it up

This was the best Holiday Inn and the best mid-price range hotel I have stayed at over many, many years. It was decorated with modern furniture and furnishings. The room and bathroom were exceptionally clean. The window shade was unique in that it pulled down from the top and unbelievably, shut out early morning light! No more light peeking between curtains that pulled together. A most interesting aspect was that the room key card was needed to insert into a slot that would turn the electricity on for the room. Undoubtedly an improvement to help keep their expenses down. The hotel was conveniently located to major roads and many restaurants were located nearby, The breakfast - a full breakfast with a variety of choices and was a huge hit with the guests I chatted with. The staff were friendly, professional, helpful and courteous to each guest they interacted with. The facility itself was very clean, and well maintained. I did not use the pool; however, my spouse used the exercise room which had a variety of machines to use and she was pleased with the "feel" of the room. I would definitely stay at this hotel when I am next in Grand Rapids and I very highly recommend it to anyone seeking overnight lodgings in that area. I wish I could rate it higher than the number of stars available.

The choice of TV channels was not as complete as I would have preferred.

The room was nice & had all the amenities we needed. The girl at the desk during checkin was very friendly & helpful.

Silly thing to complain about but, having the patio area off the pool area would've been a better design layout. I like to sit outside & enjoy the weather while I work & the kids could've been in the pool while I did that. Instead she sat with me but I know it's because she didn't want to be in the pool area without me being able to see her. Both areas are nice but it just would've served us better if they were combined. I know you can't change it lol but maybe for future reference

The bed was very comfortable and the room was very clean. The staff member in the early morning (about 0500) was very nice and had a pleasant conversation with me while I waited for the shuttle. I was only there from late at night to early the next morning so I didn't get to try the pool or the breakfast, but given the state of the rest of the hotel (waiting area, hallways, and rooms) I would assume those would be nice and I wish I could've tried them out!

The shuttle I reserved for the morning was a few minutes late. The driver did call the front desk to have them let me know he was on his way, and he was very friendly and helped me with my luggage. It was fine for me since I had plenty of time, just know that if you book the shuttle, allow some extra time just in case.