Location made it easy to get to all of the things we needed to do and see. Plenty of quality luggage carts - some places just don’t have enough. The hotel lobby was beautiful. Bed was comfortable.

Lacked a desk in room. The chairs in the room were very low - difficult to get up from for us more mature folks.

The room was very accessible since I am Handicapped & use a motorized chair for mobility…access to the roll-in Shower was great…only thing that was not acceptable was the shower chair…very wobbly, could be big trouble if it collapsed…

The shower chair…very eobnly…not secure

Minimal contact with staff but they were great. Food at the restaurant and room service was great and timely. the room was clean and nice, no issues. The only thing holding back a 10 was the hot tub was out of order.

GM was so attentive and really went out of his way to make sure we were comfortable while waiting for our rooms. Also helped speed up the process so we got in our rooms faster.

Have stayed here before, love the location, the room and the breakfast. The staff at the front desk and everyone in the dining room were super helpful, polite and friendly, all great employees !

Nothing

The 5th floor was really great! The 'hors dourves were ok, could have been less greasy, more healthy selections, I was a bit disappointed that on Christmas eve and day there was almost no services available. Otherwise a great place to relax.

The food on the 5th floor was too greasy.

The room was awesome!! The location was perfect!

The restaurant. Breakfast had spoiled, curdled milk. Gross!!

Lovely building, very clean & comfortable. Room was spacious. Restaurant & bar on site with great food & service. Front desk staff was friendly and efficient.

Would be nice to have a complimentary breakfast like other hotels nearby. Food was decent.

Room cleanliness could have been better. Surfaces were not clean when I arrived and they did not seem to wipe down daily. I bought wipes at Target so I could wipe surfaces down.

The location and the hotel are outstanding!

Had a problem with staff and my service dog. Talked with two managers only to discover that they had all been poorly trained…? The situation was resolved.