The location of this hotel is great for all activies in the Northland of Kansas City, especially the Zona Rosa area and MCI airport. Downtown is only 20 minutes away as well as Legends area over in Kansas. The staff was very friendly, especially the people who worked the front desk. They were personaly and very helpful and actually explained things. Housekeeping is done upon request, and the rooms are slightly dated but OK. The bed was comfortable, and the room had plenty of working space at the desk or on the large sofa. Note: this is a new Sonesta property that use to be a Courtyard Marriot. If you are familar with Courtyards, you will recognize the layout and furniture. Great pool and hot tub. I do wish that breakfast was included, but the do serve it. I had first floor couryard access, so it was great! Overall, the property gets an A.

Parking could be slightly better. There were times that patrons, self included, had to park completely on the opposite side of hotel due to the amount of vehicles. A minor inconveince, but still OK. The cover of the lock on my door fell off twice. I actually fixed it myself twice. Also, some of the furniture, art and other room adorations are a litle dated but still OK.

It was absolutely value for money. Immediately after booking for a night, I got an offer for an upgrade to a suite, which was amazing. The front desk ladies were a delight. Too bad, because of the sudden snow we couldn't avail the Jacuzzi. The location was perfect for anyone heading for an early morning flight or is arriving late.

I don't have a lot of complains but would have loved if room facilities were up to date. For example, in terms of a really old TV or absence of USB ports for direct charging which are common these days on modern hotels. Also, there were minute trashes from a previous stay which were possibly an honest overlook.

I liked the size of the suite and the value, having an outdoor space, and being on the ground floor. The room was clean, the linens seemed fresh, everything works (except the janky coffee pot). fridge and microwave were very helpful.

There were some details that were missed. We had to request room cleaning, but there was no sign in the room letting us know that was necessary. When it was requested, they missed the counter and left coffee spilled on the counter and didn't refill the coffee. Also, the coffee pot was janky and made terrible coffee when we did have it. There were multiple times when there were no towels at the pool. Details like this made what could have been an excellent stay good but not amazing.

we were only in town for a night, but on the weekend, the prices here were far more favorable compared to those closer to the event venue we were visiting. at only 20 minutes away from downtown, it's a fantastic location.

I don't have any actual complaints. everything was exactly what we needed. the only "flaws" I can think of are as such: 1) no exhaust fan in the bathroom. -- it wasn't necessary, my boyfriend and I both showered and the lack of exhaust fan didn't have any impact. 2) ground floor doesn't have a 'balcony'/patio like the rest of the floors, but it did look like we could still go outside. we didn't, but the option was still there. so no actual complaints.

We really liked how all the staff were so friendly, our room was very clean, tidy, and the bed was excellent, bathroom had everything we needed, we booked a shuttle bus to take us to the airport the next morning, and the driver was there ready, so at 9:30am off we went to the airport, nothing was too much trouble, so thank you so much for your hospitality, we will always remember our stay and will definitely stay here again.

We really like everything about this hotel, we had a swim when we got there, which was great, the spa was so good, no one there only my partner and me, the only thing was, there was no where for us to change from our swim wear to our clothes, that was the only thing.

Very welcoming check in clerk! (My child tells our whole story when we arrive...) The large, inviting room and bathroom were fantastic, and it was reassuring to see that they welcomed pets without any lingering odors. We enjoyed the pool and hot tub at the end of the hall and were surprised by the well-kept climate of the pool environment. Also, the surrounding hall and room didn't have any moisture damage. BIG SOFT beds.

We didn't like the lack of breakfast options, but we were grateful for the forks when our take-out order forgot to include them.

The room was big and had everything I needed! The bed was incredibly comfortable! Staff was nice and helpful at all times. The pool area is beautiful and the gym well equipped too! Very easy to use laundry service as well. I had a great time!

Not much I didn’t like! If you have a car the location is absolutely great, however on the days I didn’t have a car booked I had to walk at least 15/20 minutes to get to the nearest market! Which was ok to me anyway!

The location of the hotel was great! It wasn't too far outside of the city, but far enough that we felt right at home, and still around great places to eat and sight see. We were able to relax both in our room and at the pool which was all beautiful! The staff was great and allowed us to check in early to our room.

We were right next to the elevator, so we could hear almost every guest that would come onto the floor at night. We wished that there was a breakfast that was included.

We loved the hot tub and the pool. The beds were softer than most hotels. It was clean and a good value for the money.

They needed towels in the pool area. All we had were hand towels to dry off with. The toilet in our room got stopped up, but the maintenance man fixed it. There was a big crowd of people for a sports event. I feel like they placed us besides other people with kids because of the noise level. We had smaller kids, and the kids beside us were loud and obnoxious. Thankfully, we didn't have to get up too early.

We stayed five nights and couldn't have asked for a better hotel. Lisa at the front desk is a beautiful and kind woman who was very gracious to us. The room was clean and comfortable. If we needed anything, the front desk staff would happily assist with the need. It's the first time staying at a Sonesta property, and it was a great one!

My only "complaint" would be that at least one free breakfast should have been included with a 5-day stay.