Less than 2 blocks from the Plaza and yet a very quiet location, this is a perfect place to stay in Santa Fe. The room was excellent. There was a heating problem in my room (it was winter and cold) and they fixed it very quickly. I was impressed by how they handled it, and the heat was great after the maintenance man came. In the lounge, the fireplace and big, comfy couches were nice in the evening.

The bathroom could use some updates — there's an older-style bathtub that is slippery when you shower, and absolutely nothing to grab onto (I don't usually need to grab anything, but not all tubs are so slippery!).

We loved the location, the decor and the pool. All the valet guys were great. The coffee shop was a perfect stop in the morning, super friendly staff in there also. Spa was great and also had great staff. The pool is amazing to sit in or near day or evening. We also loved having a drink in the evening near the fireplace or fire pits.

I realize it’s a historic hotel but for the price the room was a little dated particularly the bathroom and not in a charming way. Also we splurged on the Terazza room but it was overlooking the parking lot and we could hear cars from the street.

This was our second visit to the property and once again it was great! The staff (including valet, front desk, cleaning, restaurants) were warm and welcoming. The pool facilities were gorgeous and it was a great place to relax. So happy I took advantage of the Spa, the masseuse, Linda, was wonderful. We also loved the location of the inn, within walking distance to almost everything! Thanks for a great stay!

Wish parking was a little less expensive…$35/nt was a bit much.

Warm services. Wonderful location and buildings. GREAT view, as you are in the national park. lovely stores.

The stay was perfect until— our car was side swiped by a tour bus in the hotel’s parking lot. It cost us half day to deal with the accident. The hotel’s security did helped though, under our firm request we obtained the hit-and-run tour bus driver’s ID and insurance info, which should be required by hotel in the first place, instead of a name and a hand written telephone number. Furthermore there is no official apologies from the hotel nor intention of any discount…Helped by the security and hotel’s manager, we finally filed a report to the police…we hope there will be better management of their parking lot. Hope no more such accident will happen to other guests in the future to ruin their mood.

The breakfast was excellent; the eggs benedict were delicious. We also had dinner at Luminaria, the service was great; I ordered the lobster dinner but was disappointed to get only half a lobster (the description didn't state it was 1/2 a lobster)

The only thing I was disappointed was the size of the room, however, that was my error because I thought I was booking a queen size bed but instead booked a double bed; too small.

The location is superb and the facility itself of excellent quality and well maintained. The staff with the possible exception of the bar very friendly and service oriented.

We had 2 king rooms and a double room. The double room space was less than ideal. Many of the hotel spaces were awkwardly located but that is probably the result of dealing with a classic older building. The coffee was quite weak and the tea and wine selection limited at the coffee shop. It is a bit overpriced in my estimation.

Very nice fresh hotel with a very cozy lobby/bar. The astonishing exterior of the hotel and its central location puts you right in the middle of Santa Fe atmosphere. Free parking was a very nice surprise.

The staff hospitality was so/so. As an exemple, I never received a responce when I emailed to the hotel prior my arriving. It would be better to have a breakfast buffet in the hotel.

The pool was a highlight and my kid was happy there for hours! Room service for breakfast was great. The front desk staff was kind and helpful.

Our only downside were some conflicting responses about regulations around where dogs were allowed to be. We were told one thing then aggressively scolded by other staff for following what we had been told.

I really like the immenities. The restaurant was to die for. Great food with quality prices. And the bar had the best selection of wines i've seen in a while. The rustic new mexico design gives the perfect ambiance to enjoy and relax. I would recommend the Inn and spa at Loretto to everyone. It is a perfect way to spend a vacation. I'm definitely coming back next year.

Beautiful setting in the heart of an incredible city. Close to all the culture of Santa Fe's downtown. Characteristic building. Yummy complimentary coffee in the cafe and delicious breakfast in the restaurant.

The room was a touch dark and shabby (chipped sink and toilet, low ceiling in the bathroom, a little dark), but hey, the building is hundreds of years old! And the housekeeping knocking at 8:30am (especially when the admin knew our big group arrived at 3am) was a little off.