The Hilton in East Syracuse was a delight to stay at. My family of 3 stayed from Thursday night to Saturday morning to enjoy the NYS Fair for the weekend. We were situated on the third floor, with a large king bed and comfortable pull out mattress which our 10 year old loved. The room was spacious enough for our family member to visit one night, and the bathroom had a full bath and vanity mirror. We enjoyed swimming in the pool which has long hours, 9am-10pm. We also enjoyed the breakfast hours, 6am-10am, which is late compared to other hotels we have stayed at. The room, pool and lobby/hotel overall were clean, quiet, and comfortable. The staff were courteous and considerate no matter the time of day/night.

The only thing we found lacking was the breakfast options on Saturday morning. Friday morning was exceptional, and when we went at 730am, barely any other hotel attendees were there, which gave us a smooth and enjoyable experience. Saturday, many other people were bumping into one another, and the food options were not as appealing. Still, this only brings our overall rating of the hotel from a 9.5/10.

*perfect location- convenient to highway & for visiting college student — & right next door to Kpot restaurant which was a delicious treat *Very clean, comfortable bed * helpful, friendly staff * breakfast had a nice variety *we plan to use the pool & work out room next time (they looked clean & well organized) * the pet policy- our polite pup will come along on future college visits & maybe find a dog show or two in the area

:)

Very friendly staff breakfast was pretty good room size was good for two adults and two children easy check-in easy help from front desk when needed

Bathroom vent fan didn’t work and very evident it hadn’t worked for a long time peeling bubbling wallpaper cracked caulk joints bathroom fan looked slightly rusted grout on flooring definitely worn and could use an update

My stay here was very good. The rooms were clean and the breakfast was nice. We were here to take a tour of Syracuse University. I was happy that the hotel was clean and gave us a nice night sleep.

The hotel is located very far from Syracuse University with not much to do close by. It is hard to find the hotel and if you make a wrong turn you would miss it. I didn't love the location.

Good clean room and great water pressure for shower. People at desk were very nice and provided a tooth brush I forgot to pack. Pool was awesome kids loved it was shallow enough at one end for my young ones. Breakfast was awesome and my picky kids enjoyed it. The coffee was awesome one of my favorite things about Hampton inns is the coffee.

The hotel was a little surprise. It was clean, quaint and easily accessible by car. The treats on arrival at reception were a hit with the kids. Absolutely loved that there was ample free parking. A rare find in the US. There is Chuck E Cheese just before the hotel driveway, which would be convenient for long stays with kids.

The breakfast was a little limited. With travellers from around the world, it would be great to have non-pork options, lactose free milk for kids with allergies, as one is not able to buy these on the go when travelling. The milk was also cold. The hot beverage options could also be increased, only tea and coffee and it was a cold. there was only one patron on duty. Although very helpful, it meant delays in replenishing items. The hotel drive in entryway sign can be a little misleading. It might be prudent to place it right at the entrance and not the driveway before.

Staff was so polite, friendly and helpful. Was greeted with cool water and cookies! The room exceeded spaciousness and accommodations. Huge TV and very cozy bed. Best breakfast ever! Thank you so much. It goes a long way to treat customers so nicely.😀

I would not change a single thing.

Everything was good so far.

What I didn't like was that the bathroom products were empty. And I also didn't like that the sheet inside the bed had like old blood as if the clorox or the soap they use hadn't cleaned it well or maybe it wasn't changed. I'm housekeeping, I thow it, that's not unhygienic or safe.

The room was very nice and spacious.

I asked to use a different credit card for my stay and was told that I can make the change during the checkout when my account would be charged, but the original credit card was charged shortly after I checked in and I didn't know until I checked my account.

staff was responsive

i would've liked to know my guest (my photographer at my wedding, who has no arms) was able to do an early check in, and i called WEEKS in advance to do this. So.... I think a manager should've made the call to write it down for staff, instead of making me call you 20 times over a 2 week period. it was really not necessary.