Property has a pool that is outdoor with a portion that goes indoor as well. It has all the normal amenities (gym, business center, 2 ice machines). It also has guest laundry, which we needed traveling with a toddler.

We booked through booking.com and paid in advance. Receptionist rebilled us (but fixed it). Then put a $25 hold on the card “in case we use anything in the room”. I believe this was actually a pre bill for breakfast, which we had already added to the booking.com booking. Staff was very nice though.

I love the online check in and digital key. I also really like being able to choose my actual room. The hotel was very clean and comfortable. I was traveling alone and I felt the location was safe and the parking lot was well lit.

Didn't care for the scent of the shower gel, but I brought my own, so it wasn't an issue.

Breakfast with option for eggs served by the staff Location close to highway and good connection to Charlotte/ Airport (no noise of air planes) as well as shopping Big rooms and comfortable bed

Cleanliness of the pool area with room for improvement Gym well equipped, but small

First, the staff was incredibly welcoming and friendly throughout our stay. Wonderful people! Facilities were very clean and well maintained. Our room was great - very comfortable.

There was nothing I didn't like about our stay.

Clean,easy parking,great room. Friendly staff. Love the tea and coffee in the lobby. Breakfast was tasty!!!

Pool was dirty and cold. Random dogs barking, people smoking weed in their rooms

The expected shuttle service was not available. The hotel is not next to the airport. It cost me approximately $150 for the roundtrip. Compensation?

Possibly a different agency.

Everything was nice.

No free breakfast.

Breakfast was great and the market was a lifesaver

Wish the pool was bigger/deeper

The staff was friendly and courteous. Someone tried to break into my vehicle during my stay and since they had observed me with my vehicle during prior stays, they approached the gentleman and called me to verify if he was supposed to be at my vehicle or not and how I wanted them to respond.

The rooms are kind of small, they have make to order.

The staff were helpful and polite and friendly. Everything was clean and smelled good.

The mattress in our room was slightly worn and too soft.