The staff was incredible and handled the late check in situation as best they could. The rooms were stunning, I thought I had been upgraded to a suite as my room was so spacious. Breakfast was fine but there are much better places in the area to eat. I was very comfortable there and will book again.

My check in time was three hours late. I’m a pretty laid back person but I was coming off an International flight fighting jet lag. The staff let us know that they were short staffed and had new management. Management needs to do better as the poor staff were getting yelled at by patrons.

Great location, great staff, comfortable room, attractive styling, delicious breakfast. Self-serve [free] coffee and ice water in the lobby cafe were a welcome bonus.

Overnight valet parking was unusually expensive, especially since a pay lot directly across the street from the hotel offered 24hr in-n-out parking at 60% of the price. We used the valet parking for one night, then noticed people getting their cars across the street much faster than the valets could retrieve ours (not for lack of effort -- the valet team was very friendly and helpful). The A/C in the gym was not working which made it practically unusable during daylight hours due to extreme heat. This probably would not have been a problem in cooler weather.

Well appointed and comfortable room, but not a place to spend alot of time in since ours was a compact, standard hotel room. Not a negative point. The location can't really be beat if you're visiting downtown Portland. Overall, it is a very nice hotel.

Arriving by car, parking seems to be a limitation if the cost of valet service is not acceptable to one. We did see an open lot for parking across the street with in/out privileges, which would work fine, but neither the hotel nor the internet showed this as an option when researching the topic before our arrival.

Clean and comfortable stay while we were visiting family nearby. The room was quiet and bed was comfortable. We loved the brand of shampoo, conditioner and body wash in the shower so much I had to look it up! The storage inside the room was set up nicely for luggage. Conveniently located in the pearl district and I didn’t feel unsafe outside the hotel.

The room is fabulous but it’s expensive considering there isnt more included and we had to pay to valet the car each night so that the car would be safe.

This was a beautiful stay. I appreciate the excellent customer service and care. My friend and I dined in the restaurant. The food was just amazing. I appreciate the locally sourced ingredients and the friendly staff. My only comment for room for improvement is the room temp. I couldn't get it below 64 degrees. Otherwise, I loved everything at this place.

It was nice and clean and the location served my needs.

The rooms were a little more tired looking than I expected. I paid more for a corner room that I thought would have a better view than a parking lot. If you want to go to Portland by the river, it’s definitely not walkable. I think a good upgrade would be room keys in the elevators to access the floors for security purposes.

A very nice hotel in an excellent location in Portland's Pearl District. Not perfect but well worth the money for a comfortable stay. A good breakfast and awesome staff.

The room while clean was not immaculate (removable stains from coffee cups or drink glasses on the beside table, etc).

The staff was friendly and helpful. The breakfast we purchased was decent. There was a comfortable atmosphere to sit in the lobby.

The room was in need of a thorough cleaning around the baseboards, countertops, furniture, and floor, and especially around the toilet. The room was very small for any four star room.

The staff was very friendly and knowledgeable the space is

In all honesty, I feel like I deserve a free room for the night because there was so much noise and some awful smell coming from the hallway and perhaps the room next-door that it kept me up all night. I mentioned it several times but nothing could be done, I understand, but I did not get any sleep anyways. Thank you hope hope this is made right

Efficiency, food, size, gym were small compact well designed and perfect for my stay.

The hotel is nice but I can imagine in a few years it will appear worn and need a bit of update.