Always stay at Sheraton at station square when I travel to Pittsburgh for work. Never got disappointed. The Factory restaurant inside the hotel is amazing! Great food and very friendly staff! This time I also used the gym and everything was so clean and there was quality equipment there. The beds are so comfortable, the rooms are very clean. Front desk is also so friendly. We stayed at 8th level corner rooms and the view was beautiful!

The shop inside the hotel closes at 10pm and I had to DoorDash some basic stuff from CVS. I wish it was open 7/24 for people who arrive late.

Staff was incredible - I was traveling long distance and had car issues; and walked in to use the restroom while waiting for a tow truck. The desk person on duty invited me to stay in the lobby for as long as I needed as it was very cold outside, and leave the car in the check in lane ( so I didn’t have to pay for parking) till the tow truck arrived. I asked about room rates, and they weee doable, but then he recommended that if I needed to book a room for the night, using an online site would be cheaper. He recommended I grab dinner in the bar, and so I did, but they had just stopped serving food for the night. Then the waitstaff and bartender put together a generous salad with heavy bacon for me so I could get a late dinner. When I ultimately had to reschedule the tow truck for a morning pick up, I booked a room on Booking, but when I went to check in, found that the manager had authorized a deeply discounted room for me! ( too bad I couldn’t use it). I was given a premium room with an incredible view of the Pittsburgh Skyline- I felt like royalty after what had been a long, stressful and exhausting day. It is a beautiful property, but the real treasure is the staff – the service was impeccable, over and above, and I would stay here again in a heartbeat

Nothing.

Loved the view of the river and city skyline, good food. Staff were cheerful and helpful. Room cleaning was excellent.

Not enough bar staff for a Rotary convention; the staff were doing everything humanly possible, literally running from person to person. I heard that three bar stations were set up in an adjoining room for a selection of invited Rotary guests. Management probably should have transferred some of the staff from there to the main bar; Hotel needs to be able to adjust to conditions when a situation arises; that didn't happen. Some of the doors to rooms have difficulty closing, probably due to multiple coats of paint. This can and should be fixed. All the cleaning staff know which ones need attention.

The staff were very friendly! The views were amazing from the lobby/restaurant. Unfortunately we were disappointed to receive a non view room. The carpet in the room was gross and should be replaced. The room and shower/ bathroom were very well done! More hooks for wet towels and clothing would be great, there was only one. The pool and the pool room were not heated and it was freezing! No one was using it and I'm sure that was the reason.We did enjoy our stay!

The view of our hotel looked over a riverboat in the water and a spectacular view of downtown. We loved that everything was between 5-15 minutes away from our hotel. The hotel lobby is beautiful and the staff were SO friendly. The rooms were very clean and check out was at 11:30 a.m., which is much later than most hotels. The pool stays open late so the kids LOVED that!

There was not anything we didn't like!

Location was great Rooms were clean Bar & Restaurant right on location

Elevator would always slightly miss the floor and bouncing back down quickly causing me to be nauseous each time. They were fast to go up and down though. Parking is outrageous for paying high dollar for the room already. I think parking should be highly discounted by front desk for at least one car per room.

Nice Restaurant, room accommodations and pool. Hotel is located across River but easy access to boat and Transit. Enjoyed the view as well as the walking around building and city.

There truly is not much to dislike about this Sheraton Hotel. Excellent customer service and great staff.

We had to come for a dance competition. I liked the fact that I didn't have to leave the hotel for anything. I could have all my meals, very convenient. The view from the room is amazing

I would like if the restaurant had a kids menu.

Location was great for what we had planned Nice view from our room Easy check in and check out Very clean place and lots of space in our room Have stayed there before and would highly recommend the place

No free parking! 34 dollars for the garage overnight

Didn’t have. Breakfast but dinner was very good.the chairs in the rooms, halls & lobby were all uncomfortable.

The above answer- chairs. And no mirror in the room. No towel racks in bathroom. Especially no hand rails in shower area. We were seniors so not safe.