The staff was extremely helpful and made us feel very welcome. Room service was good, though we could tell they didn't vacuum our room the three days we were there. The muffins were always fresh, and the coffee was consistently good. The choice of yogurts was also nice. We loved having the fridge and microwave in the room, and we used them. The location was great for us as we went into Newport every day for their Winter Fest. The Chilis Restaurant in the same lot as the hotel there makes a delicious 6 ounce steak with roasted asparagus. The plaza and gas station just across the street was super convenient as we fueled up and stopped at the Aldi for day trip snacks.

The hot breakfast foods were either room temperature to start (turkey and pork sausage and eggs), or went cold quickly once they were on the plate. The pool was closed for two hours one afternoon for a private group, which wasn't expected, and I wasn't aware that could even be done. There wasn't notice given either, so I went down to swim and the pool was already closed to those not included in the event at the pool.

Front desk was friendly and welcoming. The hotel is very clean and updated. Our room was comfortable and the bathroom was bright and filled with nice smelling soaps. Breakfast was delicious and the menu varied everyday during our 4 days stay. The hotel is conveniently located near a very nice Chilis and Aldi’s. The location is great as all the attractions (Breakers and Marble Hill mansions, Cliff Walk, Wharf) is a short drive away (about 15 mins). My family and I enjoyed our stay here very much!

The hotel staff was friendly and very helpful. The room was clean and spacious. The location was great because it has so many restaurants nearby. It was 10 minutes driving from downtown Newport and all the mansions.

The only downside was that the exhaust fan was out in my room, and it was not good for three people sharing a bathroom for three nights.

Breakfast each morning was great. The breakfast had a nice variety each morning. The front desk staff were polite and did what they could.

The gym had only one functioning treadmill which made a loud clanking noise. The lights in the gym had the lights on motion sensor but didn’t detect that I was walking on the treadmill. So I ended up working out in the dark unless I waved my arms, lol. Our third night the heat wasn’t working so we had to change rooms

The breakfast was very good. The staff were very friendly and helpful.

The outlets and charging stations on the wall in the room didn’t work. We didn’t realize until the last morning that there were additional charging outlets on the clock, that DID work.

Breakfast was good. Evening cookies were delicious. Hotel was in walking distance to restaurants and historic sites.

Couldn’t close closet door with suitcase on the luggage rack. Soap dispensers in shower were positioned inconveniently and kept bumping into them.

There was some confusion among the front office staff and the staff at restaurant serving breakfast. both were working on different timelines, hence resulting us missing the breakfast.

Restaurant staff attitude and service delivery

Great location and comfortable and spacious rooms

Towels were too small and hate the fact that everything at breakfast is single use throw away. Not enough concern towards the environment. Breakfast wasn’t great. Coffee was like warm and food was mediocre.

The pool was clean and well maintained. The breakfast was plentiful and the staff was beyond accommodating.

The bathroom needed upgrading. There wasn’t a fan, so the bathroom stayed humid and wet after a shower. Also, caulking was coming out around the sink and tub.

it’s almost a good trip , everything was ok until we check out and we got a rude front desk worker. I was only asking a question with regards to charges but she shrug and raise her voice telling me you book with third party you call and deal with them not us.