That we were on the 3rd floor.

Door card didn't work,had to WALK up and down the stairs again after traveling for 5 hours after initially climbing the stairs. Called front desk to let them know keycard defunctional. We waited additional 40 minutes trying to get door open. They suggested to move us to the first floor, refused due to lugging the luggage back down those stairs, finally moved us across the hall.

All the staff were incredibly nice, specially the two men at the front desk. We felt taken care of. The facilities seem newly renovated, the rooms are spacious, and we had a great stay overall. Breakfast being included was a great deal!

There was a funky vibration/humming sound in our room that was mildly disturbing. We expect it was the HVAC or some other equipment. That was a little annoying but not enough to truly cramp our stay. Also, the chrome cast wouldn’t stream from our devices for an unknown reason, but we didn’t need the tv much anyway. Great stat and highly recommend overall.

The front desk staff and the housekeeping staff were kind and skilled. The hotel decor was pleasant, calming, and clean. We needed extra housekeeping and the staff responded with understanding and quickness. The hotel location was convenient for last minute items needed for an event.

I would add an elevator. My 90yr father-in-law was given a second story room, which he handled okay. Also, we booked two rooms, and they were far apart. Assigning rooms for a double booking close together would have been easier for us. Also, rates were pretty high, but there was a lot going on in town. Supply/Demand.

Very clean. Spacious room. Spacious updated bathroom. Roomy shower. Comfortable bed & pillows. Had a full length mirror. there was a table and chairs and a comfy arm chair in the room. Convenient parking. Loved having a Nespresso coffee machine. The mirror at the sink in the bathroom was helpful.

A microwave would have been nice to have in the room. The lighting at the bathroom sink could have been a little brighter. A shelf in the shower would have been convenient

Good location

Price seemed high for this hotel. And the added fees that weren’t disclosed at booking put a damper on my trip. I also had to request a new room because the original room they sent us to was smaller than many walk in closets, however when I voiced my displeasure they moved me without argument. I wonder if they try to fill that room (it’s under a stairwell) and hope the occupants don’t complain so they can fill it…

The hotel is very comfortable and clean. It was decorated nicely for the holidays and the rooms and common areas were spotless. Loved that the TV had built-in Chromecast so we could easily stream whatever we wanted to watch to the TV. The hotel is in a great location for exploring Newport (10-minute drive) or other East Bay towns (20 minutes to Bristol).

Our only complaint was that we were placed on a first-floor room near an additional entrance/exit door. The door slammed loudly and shook our room every time it shut. Would highly recommend having the hotel fix this to close softly.

No elevator sucked, having to walk two flights every day if you’re on third floor gets annoying especially after enjoying way too much of the delicious local food, room and facilities were great.

Wrote in the special comments it was mine and my wife’s honeymoon and the staff didn’t apparently read that until a day after we checked in. On the third floor there are lights under the roof that shine into your room the ENTIRE time and it looked like day time regardless of the shades they put in the window. If they ask if you mind being on third floor say YES AND DO NOT TAKE NO FOR ANSWER

It’s a great location with easy access to new port without new port prices. It’s definitely in the burbs though so you’d need a car to get around. The gym facility was nice, the room was comfortable. Overall a decent stay and would recommend to people trying to find a slightly cheaper lodging option around Newport.

The room and entire property were very clean. The staff were friendly and helpful. Location was convenient with close by restaurants and supermarket.

The heating system fan was very loud and it interrupted our sleep. The pillows were flat and did not offer enough neck support. The comforter was very warm and there was no lighter blanket alternative in the closet.

Very nice and comfy rooms!

They need to fix the shower valve and or water heater, had a warm, NOT hot shower in room 256. Came out of the shower cold.... that is literally almost my only complaint. The other is the restaurant charged a ridiculous amount of money for a small portion of food. It was restuarant week and they were running low on food. They should have not offered the steak. We were charged $34 for three little pieces of steak. x 2 people. I would have rather had the option to order something else.