Valet, location, staff especially the valet were friendly and informative!

Could have had better amenities like coffee etc.

The employees are the best. They seemed genuinely happy to see us! This is our second time staying here and we will always stay here if there is availability. The breakfast is great and gives us one less thing to worry about. Beds are very comfortable. Housekeeping crews are very efficient and polite. The Ravenel Bridge Sunrise picture below was taken from our room. That was wonderful to wake up to every day!

I absolutely hate those sectional couches in the rooms! They are not comfortable and it hurt our backs to sit on them even for a little while. I also was disappointed that there weren’t more Christmas decorations. We finally saw a beautiful tree put up in the Lobby area the day we were leaving. (Three night/four day stay). I noticed the other Hotels in the area seemed to try to outdo each other with the decorations this year. At least we got to see that. This Hyatt is in a beautiful setting and could be made truly magical with the right Christmas decorations. I don’t understand why this wasn’t a priority.

Location and clean

Location to sight seeing attractions. Valets were super nice.

There was fire alarm during the stay that was a false alarm. The hotel staff didn't announce over the speaker an all clear. The word was passed by other people staying in the building.

Location is ideal, right in the heart of downtown Charleston and easy walking to stores and restaurants. The room was clean and nice, and the staff was very friendly. Breakfast was good too, but has a relatively minimal selection. Also, we’d recommend the MESU restaurant at the hotel, their food was really good.

The cost for parking is high, though the parking garage is located at the hotel. It’s $2 per hour, but if you don’t leave the garage after 24 hours, it’s an $18 flat rate. So if you decide to take public transportation then you’ll save money there, but if you continue to drive out and then return, the cost for parking is nuts. Another comment is the television was old so there was no option to watch Netflix, Max, Amazon, etc. I thought that was weird. Lastly, the prices for dinners and drinks was a bit pricey, so consider taking advantage of Happy Hours when you can. We ate at MESU at the hotel and Mario’s Italian ristorante on King Street, both had excellent food!

Roll-in shower bathroom was very accessible and spacious. Here are the features (some of which I didn't need) but still very important for others. Bed not too high. Space under box spring for the use of a hoyer lift. Knees fit under sinks. Very spacious room. Roll-in shower. There was no shower bench in the shower but I wouldn't be surprised if you had one upon request. Excellent work! Also free handicapped parking next door in public garage. Free breakfast was the best I've ever seen.

Everything was great!

The breakfast was excellent . The location of the hotel was close to the dash shuttle which we used often and the staff was friendly and helpful.

The parking garage was close to the hotel but I thought the price was expensive. We were also disappointed in the bar. As an older couple we like a place for a quiet drink and the downstairs bar closed early and the only option was upstairs which was far from relaxing and extremely noisy. This is one of the only hotels in this price hotels that we have stayed at that did not offer us an option.

The breakfast was wonderful. The staff was very nice. The bathroom in the room was very nice. The room was clean. In good walking distance to nice restaurants. 20-30 minutes to attractions.

I could hear through the walls. For example, people walking in the hallways and people being having sex in the bedroom next to my room. I wake up because of these issues. I also did not like the fact that I was not told until I was at the hotel that I would be paying daily for parking. For 3 days, I paid around $100. This needs to be posted on the website.

location excellent..lots to walk to and shopping nearby. Breakfast was okay, not the best complimentary breakfast ive had at a hotel.Could have had more variety..like instead of just sausage as a meat choice..perhaps one more like bacon or ham in addition. Was excited when i saw the coffee however it was very weak.Wanted to make toast but the toasted provided is awkward to use and took a long time because individuals would stand in the way. If there had been bar food actually served at the bar in the lobby I would have eaten there for sure. And if it was open more hours while i was there. Staff was great room was comfortable.

Breakfast..yes even though it was free...I elected to eat elsewhere. I did wish the hotel bar was open more hours (especially when the rooftop bar was closed) and wished it had a bar menu with at least a limited menu. Also if i was staying longer i would have tried to get a different room because my room had a view of only the walls of other rooms RM#324.

Location is fine, on the edge of the historic district, but convenient for us near our daughter's apartment. Once in the enclave it is off of main drag and comfortable.

The Tap Room should be open on Monday or at least state the hours on all the adverting for it. The bathroom, is directly opposite the bed, so there is no using it without shining light on your partner.