Valet, location, staff especially the valet were friendly and informative!

Could have had better amenities like coffee etc.

The employees are the best. They seemed genuinely happy to see us! This is our second time staying here and we will always stay here if there is availability. The breakfast is great and gives us one less thing to worry about. Beds are very comfortable. Housekeeping crews are very efficient and polite. The Ravenel Bridge Sunrise picture below was taken from our room. That was wonderful to wake up to every day!

I absolutely hate those sectional couches in the rooms! They are not comfortable and it hurt our backs to sit on them even for a little while. I also was disappointed that there weren’t more Christmas decorations. We finally saw a beautiful tree put up in the Lobby area the day we were leaving. (Three night/four day stay). I noticed the other Hotels in the area seemed to try to outdo each other with the decorations this year. At least we got to see that. This Hyatt is in a beautiful setting and could be made truly magical with the right Christmas decorations. I don’t understand why this wasn’t a priority.

Location and clean

Location to sight seeing attractions. Valets were super nice.

There was fire alarm during the stay that was a false alarm. The hotel staff didn't announce over the speaker an all clear. The word was passed by other people staying in the building.

Location is ideal, right in the heart of downtown Charleston and easy walking to stores and restaurants. The room was clean and nice, and the staff was very friendly. Breakfast was good too, but has a relatively minimal selection. Also, we’d recommend the MESU restaurant at the hotel, their food was really good.

The cost for parking is high, though the parking garage is located at the hotel. It’s $2 per hour, but if you don’t leave the garage after 24 hours, it’s an $18 flat rate. So if you decide to take public transportation then you’ll save money there, but if you continue to drive out and then return, the cost for parking is nuts. Another comment is the television was old so there was no option to watch Netflix, Max, Amazon, etc. I thought that was weird. Lastly, the prices for dinners and drinks was a bit pricey, so consider taking advantage of Happy Hours when you can. We ate at MESU at the hotel and Mario’s Italian ristorante on King Street, both had excellent food!

The breakfast was really good with plenty of choice. Reception staff were friendly and helpful

Our was at the far end of the corridor backing onto a Uhaul garage. Very early in the morning we were woken by the vans reversing. The cleaning staff often omitted leaving coffee and on one occasion left no cups. On our last morning there was no hot water so we were unable to have a shower. It was rectified but too late for us.

Roll-in shower bathroom was very accessible and spacious. Here are the features (some of which I didn't need) but still very important for others. Bed not too high. Space under box spring for the use of a hoyer lift. Knees fit under sinks. Very spacious room. Roll-in shower. There was no shower bench in the shower but I wouldn't be surprised if you had one upon request. Excellent work! Also free handicapped parking next door in public garage. Free breakfast was the best I've ever seen.

Everything was great!

The location was great. Walking distance to great restaurants and shops. Spacious rooms, good fitness area and pool. Breakfast was great.

I felt the room rate was overpriced, but it was graduation weekend.The woman working at reception insisted that I didn't have a reservation. When I showed her my online check-in confirmation, she found it but was curt and didn't apologize. Other than that the staff was friendly and helpful.

The breakfast was excellent . The location of the hotel was close to the dash shuttle which we used often and the staff was friendly and helpful.

The parking garage was close to the hotel but I thought the price was expensive. We were also disappointed in the bar. As an older couple we like a place for a quiet drink and the downstairs bar closed early and the only option was upstairs which was far from relaxing and extremely noisy. This is one of the only hotels in this price hotels that we have stayed at that did not offer us an option.

We enjoyed our 50th Ann. at this location and enjoyed charleston. The complimentary wine was so appreciated. and everyone was so helpful and friendly. Thankyou ,plus we commend you on the nice variety at the breakfast bar. Each day the menu changed and that was excellant. Thankyou for making our anniversary special.

Only thing was the pool. It had mold around the tile and the water could have been cleaner.