I trust these people. The management and staff are excellent and attentive and friendly. Check in is without fuss.. I stayed on several occasions throughout my holiday. The rooms are spacious with a microwave and fridge. The bed is comfortable, and with enough practice you can get the pillows right. An important thing for us Brits is a decent tub to soak in, and the rooms have these. It is in general a quiet hotel. The location is such that it is near eateries and a supermarket over the lot. Breakfast is good with a fair selection of both hot and cold. The locale is set back from the road enough for traffic not to be a problem. For whatever reason, I had a minor incident this time, that was dealt with exceptionally quickly by management, with no fuss and complete satisfaction. Wi-fi is good, there is a computer room, and the swimming pool always beckons. An on-site laundry room was most welcome.

I never felt in the least bit threatened, and this is through no fault of the hotel and surrounding businesses, but I did notice a rise in the homeless. It could give those of a nervous disposition a touch of worry.

I have stayed here on multiple occasions. Indeed, this one review will cover all my days stayed here in September. The staff are brilliant. Betty and Jen are absolute diamonds. The night shift lady can be a little testy, but so I would I be if I had to deal with some of the people who pitch up late at night. Had a few issues with a couple of rooms, but immediately I was moved to somewhere else. The rooms are spacious and having bedroom and lounge divided does give a sense of space. The beds are comfortable enough, and in the main, huge. The bathroom has a proper tub, and a soak is much appreciated. The ladies who clean the rooms are diligent and happy to resolve any issues regarding towels,, cleanliness, etc. Respect them and they will respect you. Breakfast provides enough to set you up for a full day. If you want something else, a local supermarket is across the way within easy walking distance. The location has restaurants and bars nearby, and I recommend the local Applebees as the staff in there are magnificent and the menu good. Handy for getting into the heart of Knoxville or going north to Kentucky as I-75 nearby. I trust the management and staff to look after me. The laundry is always welcome.

This is not a direct fault of the hotel, but I think a general malaise that has befalling all of Knoxville. The amount of homeless people has again increased in this area. Whilst never feeling threatened or harassed, it is best to keep your wits about you. I did notice this time around that maintenance were working their socks off to keep things running. They do a very good job.

We felt welcomed, the rooms were big and clean. Staff was super accommodating with extra towels, blankets. There were 4 women getting ready for family wedding festivities. Breakfast was awesome, hot, several varieties from hot to cold food. 8 minutes from everything we wanted/needed to do. My daughter started getting sick, so having a grocery store across the parking lot was perfect. Every kind of restaurant and fast food in walking distance. We could not have done better for the price, we WILL be back!

We liked everything but if you want to not pick, I guess location could have been a problem for someone who had no rental car or wanted to use Uber. Probably wouldn’t be walking around at night.

Again, Best Western rescued me. I was forced, (for one reason or another) to return to North Knoxville having left a few days previous. This hotel welcomed me back without a quibble. I was pleased to be back, as the staff are brilliant. The room was basically the same size and layout as first time. I did discover the laundry room this time. You have to ask for the door key and the room is on the outside on a corner. Train noise on the back of the hotel is less and less disturbing when they sound the horns than the front. Overall, a splendid place where you get a decent night. It does get busy at weekends, so book your dates as soon as you think of them.

The fridges dont seem to have a thermostat, so things tend to freeze regardless of which part of the fridge you put them in. I love things ice cold, so a few minutes outside solves the problem. A minor, picky thing. Not a complaint, but a word of caution: the 3pm check-in time can be a bit of a zoo with everyone arriving at once. The staff work like demons to get everybody sorted, so have a little patience.

The location is ok, surrounded by other hotels and set back enough from the road that the usually light traffic is not an issue. Many places to eat within walking distance and a supermarket next door. I recommend the Applebees as the staff are fabulous. Breakfast is adequate. The swimming pool and jacuzzi are worth having a go in. The pool is limited to 5 feet. The room is spacious, with fridge and microwave. Glory be for us Brits, a good size tub to soak in. So good, I'm returning to it a few days later after a mare elsewhere in Tennessee.

My only quibble, and its so small but needs saying, I didnt notice any USB ports i the room for charging, so bring your full kit to plug in. Oh, that and beware, the train tracks are nearby and they sound the horns loudly through the night sometimes.

Another place that understands while vacationing most people like to sleep in so their breakfast is until 930 awesome.

Nothing to complain about from me! I plan on using this place next year when visiting my daughter in college.

The staff were exceptional including the front desk personnel all the way to housekeeping. The breakfast was pretty good. The selection was very limited.

The toilet stomped up on day two but, it was able to be fixed.

Clean, nice breakfast, magic trick during breakfast

The temp of our room was very uncomfortable, the outside weather was hot, humid but the room took awhile to cool down, then also the hallway temp was uncomfortable warm, the pillows were way too small

The property was clean, safe and it provided breakfast.

The room that I stayed in, the dresser top drawer wouldn’t shut close. The mirror had a corner crack, the toilet water pressure was low.

Breakfast was Great. Biscuits & Gravy with potatoes, Juice & coffee. I asked for lower room if possible because we had a puppy that needed to go OUT quickly. They had one waiting with King Bed. Even better than I had hoped for.

refrigerator froze our puppys water