Sue, at the front desk was very helpful. She was professional, answered all my questions and was able to move us to a room close to the lobby as I had requested.. The beds were comfortable and the soundproofing was excellent. The bathroom was very clean. Products were good.

When we first entered the room the smell of the cleaning product was overwhelming. We thought we wouldn't be able to tolerate it. We decided to wait and see. Eventually our noses became more accustomed to it and we fell asleep. But that strong odor almost had us leaving. My husband is in a wheelchair and leaving would have been a hassle. Fortunately we were so tired we slept soundly.

We liked the pool table in the lobby and the breakfast was not bad. The morning crew was amazing, they were very hospitable. (I’m saying this from my observation with the way they dealt with the people staying there and managing the breakfast…. I didnt receive any special attention personally)

The evening crew wasnt friendly. I’m not going to say i have anxiety traveling but finding a hotel in a city you’ve never been to is overwhelming. When you check in and the person checking you in clearly doesnt want to be there, it automatically makes you nervous about the entire rest of the stay. We were in different hotels 4 nights in a row. This hotel wasnt our favorite but not our worst neither. Not sure why hotels dont have more sound proof walls. The lady next to us was on her phone late at night…: you can hear her entire conversation and then early in the morning, at like 5 am, she blasted her tv with gospel preachers.

This is such a nice and fun modern hotel! Nice small swimming area indoors, gym area with a peleton and weights, pool table in lobby along with some flat screen tvs, there are some awesome little reading nooks in the lobby as well as free snacks and coffee and hot chocolate! I haven't eaten breakfast yet but I'm sure I won't be disappointed. It's in a quite part of the city 5 mins from austins buffet that I HIGHLY recommend. The staff was very nice and friendly and answered several of my questions. We booked this hotel for a night while we were traveling for a soccer tournament. Probably one of the cleanest hotel stays I've had . Smelled wonderful and I saw some one cleaning or spraying things with lysol every time I was in the hall. Nice tvs in rooms n wood floors so your confidence in the cleanliness is high. Nice showers n bathrooms . Will definitely be staying again next time we are in town.

No complaints at all!!

We loved the uniqueness of the property as well as the fun little features that just make you want to sit and relax. Like the little nooks for working or reading, the egg seats chilling in the front of the hotel or the large comfy couches with the big arrangement of board games. It is definitely a hotel for families, singles or couples. The rooms are big and spacious. We fell in love with the Not Soap Radio products, now I’m going to spend a fortune buying them lol (totally worth the money). The breakfast was so good and the bar was kept super clean. Oh and the free water and cookies was definitely a big plus :)

The elevators weren’t working, you could go up but not down. I have bad knees and thankfully we were on the second floor so we didn’t have too far to go. But hauling luggage down that was not the easiest way to leave after spending such an amazingly relaxing weekend. I wish the juice was a little less watered down, but that’s it.

Property was great, staff was great very family oriented and accommodating to children. Hotel was also very close to everything we had planned to do. Room was nice and clean as well as great pool area. Would stay here again!

The room lacked a microwave which would’ve been great for a longer stay, we just stayed one night, also would have liked brighter lighting in the room and better pillows; but still was not bad at all.

This hotel set the new high bar for our family. In town for a volleyball tournament, we booked a stay at Tru. I don't think we will ever forget our stay. Chris, the night manager was engaged, personable, generous and proud of his hotel. This Tru has a very special tradition of rubber ducks, both on display and also hidden about. My daughter and her teammate spent a couple of hours looking for the hidden ducks so that they could turn them in for prizes. My husband and I watched in the lobby as they searched. Never in our (extensive) travels have we seen such a willingness of guests to civilly hang about in a hotel lobby. Some played pool quietly, but most were just at different tables enjoying the night. When we turned in at midnight, there were still couples and small groups coming and going to partake of the well appointed amenities, like free bottled water, or a late night snack or drink. They even had local beers available to purchase. The next morning saw a beautifully laid out continental breakfast with many more polite staff attending. The two young duck hunters told the rest of their team (who were not fortunate enough to have booked rooms there) about their previous night's adventure. Real memories were had here—specifically because of the environment that this hotel is committed to. It should be noted that at the time of this writing, this Tru location is up for #1 of all Tru locations (800+ locations!). Don't miss this one. Immediately following this stay, my husband (who travels for a living) tried another Tru in the Asheville area and reported back that they are NOT all the same. Not even free water at the Asheville one and not a friendly face in sight either. Do your family a favor and stay here. Further, let them know what an amazing job they're doing. This management staff has a gift and they are sharing it with joy.

not a thing was overlooked

Breakfast was wonderful. There was a good variety available daily and the staff was very friendly and helpful.

I didn’t like the air conditioning. A blast of cold air was delivered periodically. This was supposed to last until the next blast was needed. When I was in the room I had to cover up under the blankets. I also did not like the pillows. I want pillows that provide some support.

Overall the stay was good. The staff were friendly and the breakfast was nice. The indoor pool was a nice touch and entertainment for our kids.

The room was a little tight. The shower definitely needed to be cleaned a little more. There wasn't a lot to do other than the indoor pool and a pool table in the lobby. The area around the hotel was not the best environment, so we were a little less than happy about that. If we visit Knoxville again, we will definitely stay downtown in a nicer area and closer to all the action.

The hotel was newer and clean. The staff was amazing. They brought me more pillows, and when I did a food order the restaurant did not send a fork or anything so the staff went above and beyond and brought me forks,spoons, napkins, and plates! My kids enjoyed playing downstairs at the pool table etc. The breakfast was wonderful too. The beds were comfy and the bathroom exceptional! I told my husband when we have to find hotels from now on we are staying at Tru by Hilton if we can!

I have no complaints.

The only thing we didn’t like was the automatic light in the bathroom. It would turn on automatically in the middle of the night when we went to pee. Even if you turn off the automatic light it would turn back on with any bathroom movement. Woke us up from a dead sleep. Other than that stay was great.