Very clean and staff on arrival very welcoming. Good offered chilled water/cookies in reception.

Mix up with parking that I was charged for 4 days and not 2, supposed to have been credited when I left but didn’t , had to chase a number of days after. All sorted in the end

UK Visitor. Felt very safe, easy parking for motorcycle at rear. Quiet and clam. Easy walk to Beale St, Peabody, etc. 15min drive to Graceland. Handy bar attached (Greyhound). Would stay again.

First off the staff! Dawn... the BEST customer service I could ask for. She knew who we were when my husband and I arrived at the hotel. The interactions I had with her from the first conversation to the last was pleasant. She was very informative and knows her job very well. She answered any questions I had. She deserves a raise and a promotion! We're from Chicago, I've been in Customer Service and Social Services for about 25 years and to get that type of customer service in return from her felt great! She kicked it off.. then Tiffany was busy, multitasking and just knew from literally the look on my face, she knew where I needed to go just from me walking in.. perfection. Stephanie was also amazing when we checked out giving see ya'll next time vibes! The Front Desk is the bomb.com. I can't forget the woman who helped us during breakfast.. even though some people may think its small BUT she told us to try the grapes. I don't know what they did to those grapes but they were SO GOOD! I don't know her name but she was also so very sweet. The bar staff was so nice, the drinks were made perfect, the vibes, the crowd, the DJ, relaxed, literally felt like I was at home.. just great! The staff overall was top tier and greatly appreciated! We will be back! Thank ya'll for giving me my 1st great experience in Memphis.

The employees was very nice, from the desk clerks, the bar tenders, the cooks, they spent time with us, while we had questions about different places to get food and different entertainment that goes on , my grandkids also enjoyed it, cause there was a pool available. I will visit again. It was also great that we was able to just sit in the lobby area with my family and socialize, thank your staff for being very professional and inviting to us.

Paying for the parking, that should be included in the stay , and we thought the breakfast was a free continental breakfast. But we enjoyed staying here.

I was impressed with this hotel as it was clean, tidy and respectable. The staff were friendly and most helpful. I very comfortable there and respected. I also felt that my custom was valued. The shop there was useful.

I thought that the area surrounding the swimming pool was a little slippery and if not careful you could easily have an accident.

Did we have breakfast included? We didnt know that. We ate at local restaurants.

There was a family reunion thete 1st night. They filled every seat in the bar-patio area. The only place to go in the hotel and we could not use this beautiful patio bar set up. And no other guests could use it either. Dont know if the hotel even knew about this before it happened.

The breakfast selection was wonderful. Hot food from eggs, bacon, sausage,oatmeal, grits, waffles and pancakes. Cold foods from cereal, milk, yogurt, fresh fruits, and fruit bowls. Beverages from coffee, tea, orange juice

Only complaint is that there should be vegan and vegetarian options for breakfast as far as hot foods go like impossible /morning star farms/beyond brand sausage. Egg substitutes like Just egg brand or something for vegans since more people are eating vegan foods now. That would be wonderful if you could also include a vegan menu for guests which would allow the hotel to satisfy guests and keep money/profit flowing into the hotel being that vegan guests wouldnt have to get food elsewhere. Just a suggestion ;-)

The hotel facilities

The breakfast. $15 and it was horrible.

location was great -walking distance to see things made it easy any needs we needed(towels/toilet paper) it was taken care of promptly very clean staff friendly

I had booked a deluxe room and did not receive what I booked for...was told the hotel over booked. The room we got ended up being fine but felt we should have been compensated for not getting what I booked for. Even if it was cheaper parking or some money off the room. I did think parking was alot...$35 a night. and the continential breakfast was not free we paid $6.00. The Greyhound restauant was nice to have attached to the hotel but the service was very slow both times we went there....only 2 people working and the manager was there sitting at the bar. Just surprised he would not get up and help these 2 ladies. but the food was good once we got it.

Upon arrival, issue with our reservation through Booking.com; however, female mgr with cute braids (Dawn, I think) stepped in and assured me, she will get matter fixed which she did. Room was clean, very nice and comfy! Hotel staff was awesome!!

Overlooked when visited resturant/bar (The Greyhound)..Bartender was more concerned with serving "friends". We had to ask about drinks/food on several accounts and was out of items on the the limited menu..