My stay was more than I could have asked for! Every request was met with pleasure! I'd stayed at Hotel Napoleon once before in celebration of my Anniversary in 2022. It's been 2 years & I was worried that the hotel & service may have declined. However, what I found was a more streamlined experience - Before, During & After the stay! The entire experience exceeded every expectation & pre notion that I had before my stay! Hotel Napoleon is my go-to hotel when in need of a Memphis hotel! Thanks Hotel Napoleon! PS. John, YOU ROCK!

There was nothing that I didn’t like.

Nicely renovated and preserved old architecture, Bed comfortable and sheets a soft cotton. Right near Peabody Hotel and Beale Street. Check in staff there 24 x 7 and locks front doors at nights. Not all friendly and a day man was giving out incorrect info and paying more attn to his cell phone than the guests

Some vacant building nearby. The Adjoining Restaurant, Archives is only open some evenings, not for Breakfast and lunch. Was expensive for dinner and then we got a surprise 20% service charge plus a tip. Barman was drinking behind the bar. Not associated with the Hotel but drags down their appearance and ambiance

The room was large and very comfortable. There was a desk and big TV. The bathroom was huge. Good water pressure and hot water. I liked the design of the historic building. The interior decorating is hip and vibrant. The staff was super nice and helpful. The attached restaurant had good cocktails and appetizers.

We had dinner at the restaurant. The food was really good, and the service was fantastic, but they gave us tiny paper napkins, and we were eating $62 lobster and deviled eggs with caviar. That was weird.

The location was perfect. Only a few minutes from Beale street and the other downtown establishments. Beau was great. Speaking to him was like speaking to an old friend, catching up on lost time. Nathaniel provided great food recommendations. Overall our stay was awesome

The room lighting could have been better. The ceiling area over the bed should have a big light. The small lights don’t beam illuminate enough in the evenings.

Well updated hotel. It was an office building until converted to a boutique hotel 10 years ago. The room was a little larger than normal and the bathroom as well.

The TV didn't work. We called for maintenance and "The Man" came immediately and took care of us. The entry doors to the hotel broke so it was awkward getting entrance.

Excellent service. Your staff were outstanding. Especially Timothy who went the extra mile when we arrived as a last minute booking late at night. Everyone went out of their way to make our stay very memorable, including the kind lady who arranged a lovely bottle of fizz for my birthday. I would highly recommend your hotel. Thank you.

Great location, very comfy bed and hot shower with good pressure. Car parking is very easy - the carpark is directly next door. Walkable to Beal St, Peabody ducks etc. Felt very safe. Nice lobby and very helpful staff.

There was a bit of noise from the street but it didn’t disturb our sleep. Some of the furniture was a bit tired.

Clean and comfortable. Convenient location next to a parking garage and the location of our event.

Was under the impression that the restaurant would be available for room service and/or dinner but it was closed for the day of our visit and we were told that it wouldn’t be open for a few days. No explanation as to why.

As I was travelling and was very early the team did their best to accommodate me to an early check in, lucky it wasn't high season. Facilities and staff are excellent. Location so close to everywhere. You even get a nice surprise during your stay....I will keep that as a surprise, a lovely touch. Thank you all at Hotel Napoleon Memphis

Customer service, including the text service, was great. Everyone was polite and accommodating. The room was freshly cleaned and sanitized, and the bed was comfortable. Also, enjoyed the little complimentary items in the lobby.

The only weird thing we weren't happy with was the lack of room service. One would think it'd be a given considering the restaurant is in the same building and that it's one of the best and most expensive hotels in Memphis.