Check-in was smooth and efficient; I was even able to check in early, which was a huge plus. While I noticed that some guests traveling in larger groups seemed to face delays, my personal experience was seamless and welcoming. The guy at the front counter was very warm and inviting and very helpful handling everything with ease and professionalism. He was a MAJOR plus considering the issues I had traveling there. Additionally, I liked my onsite dining experience. My food was really good and that bartender, that bartender, that bartender was the truth!! Parking was straightforward and well-managed. Although it required an additional fee, the convenience and security of having it on-site made it worthwhile. I had no complaints with the process or accessibility. These guys were on it! The location was also a highlight. Being downtown, the Sheraton provided easy access to nearby attractions and restaurants without the hassle of long commutes or navigating complicated routes. Whether walking or driving, I found it easy to get where I needed to go. All in all, it was a comfortable, stress-free experience that made my stay in Memphis that much more enjoyable. I would absolutely consider staying here again.

While the location was convenient, the immediate surrounding area did present some challenges. There were several individuals experiencing homelessness nearby, not on the hotel property, but close enough to draw noticeable attention. At one point, I witnessed a homeless man having an extremely inappropriate public moment with himself, which was uncomfortable and disruptive. I never had a moment where I felt "unsafe", just uncomfortable at times.... situational awareness is what you should always have I guess no matter where you go. I understand that this is more of a city issue than something directly under the hotel’s control, but it’s worth noting for guests who may be unfamiliar with the area or traveling with family.

I like how secluded it was.

It cost a lot to park.

It very clean good service with stuff

It didn't a indoor which wax my reasoning for choosing this one

Facilities and staff

Location, room size, bed, view

Parking and price to park. $30 per day. The garage is shared with a convention center. It is difficult to get to your vehicle. I self.parked but valets weren't helpful with any info on parking. I.also purchased breakfast in my rate. However, we didn't get to have breakfast. The wait was over 40 min. Kitchen was backed up, And even though I showed them the confirmation and breakfast included, my room # never showed up on the list. I even told a manager at check in. The excuse was that they usually don't get the info from 3rd party booking. So I paid for something I never got. There were signs for a pool but no pool. Also the club on 19th floor was closed.

I mentioned to the front desk staff that the treadmill at their 3rd floor gym facility gave me an electric shock. After using it for ~30 minutes, I touched its left metallic handle and had this incident. I am not sure if this happened by coincidence or if the treadmill needs more maintenance (checks). Other than that, the facility is nice and staffs are great!

See above.

The place was very clean and the staff was amazing and friendly!! Everyone was willing to help at every step from valet to housekeeping and security! The view of the Mississippi River was spectacular and the sunsets were amazing! We loved watching the ridge lights on I40!

I have no complaints.

The staff was friendly and awesome, clean facilities, and located downtown. I felt comfortable and enjoyed my stay.

Overall, my room was great with a very comfortable bed. I liked the walk-in shower, and toiletries. However, the bathroom made it evident that the hotel may kind of be an older build. But, I didn’t mind it because it was still clean and nice.

the location was great. it only took us 15 minutes to get to the Fed Ex Forum and that was taking our time walking down Beale Street! The staff was friendly and very helpful as well!

I found a dirty sock under the bed and hair on the bedsheets. That just rubbed me the wrong way. One of the waters in the room was opened, but full. The kids almost drank it. the pool and fitness center were closed. Breakfast buffet and a la crate items are way overpriced. $8 for a cup of cereal they could get at school. I was shocked by the $30 required valet parking. This was not even in the fine print when I booked. I went back to look. I would have liked to know about it. Next time I will stay in a more affordable, cleaner hotel and pay for parking downtown.

It was in a safe area the lobby was beautiful the staff was very friendly the bell guy was also

No breakfast and I hate that I had to pay to park as nice as the hotel was I won't stay there again for that reason and my bed spread had make up stains on them not good