We didn’t have to leave the hotel…everything was there…we even enjoyed movie night!!!

I didn’t like that we had to pay for breakfast and it wasn’t even good…for the price of the hotel it should’ve been included…OR have someone make omelets for you…only because it was $25.00… we continued our travel, we stayed at another hotel that included free breakfast and made to order omelets.

Unique experience, the rooms are very luxurious, we had a balcony looking out onto the store and a huge bathtub.

The store closes at 9pm, you can still access the lift and restaurant, this just felt a little limited to me.

Liked the inside terrace room, not the outside room terrace. Bathrooms were huge and very nice. Liked the Whalburg restaurant downstairs. Kids loved the room as it looked similar to a cabin, very nice.,

They have kids activities during the week but we were there during the weekend and there were not any activities for kids. I did wish the hotel or the Bass Pro store sold milk for the kids. They advertise breakfast buffet but it is $24.99 a person, which is a lot for a family of 4. The bowling was $10 for 30 minutes per person and the only balls were heavy and for adults. The rooms temperature would not go below 70 degrees, which was annoying.

Breakfast was good and location of was in good location also. I’m a smoker so it was convenient

More doors to access the patio. I’m a smoker had to walk a long way to the patio from my room

The lighting in the toilet area is too dark. The number zero on the phone keypad does not work. We called 3 times to the front desk to try and get a bell hop. No answer every time. The staff in the rest was excellent.. The breakfast ladies were so sweet. The older night shift bell hop was so fantastic.The young lady running the elevator in the evening needs to be trained on customer service. She upset quite a few folks waiting in line with her attitude.

Dark bathroom. No morning bell hop. Keypad not working on phone. Wish there would have been a souvenir of the pyramid we could purchase. Not one item in that entire huge store.

What's not to like? Fabulous hotel in a safe place by the river. Bass Pro was awesome to have available and wander through. The whole theme of the place made you feel like you were on a movie set. Foyer security was provided by Memphis police department, let's hope that's not a bad sign. Very cool hotel! We loved it.

Our beds were a little short for 'doubles' and were squeaky when you moved around. Having no external windows on an internal room was difficult to figure out the time of day - very much like being in a casino. Not a deal breaker but a little odd. The external rooms have windows to the real world!

I had an incredible experience at this hotel from start to finish! The rooms were spotless, beautifully maintained, and super comfortable. Everything felt fresh and clean, and the attention to detail was impressive. The customer service was top-notch—everyone I interacted with was friendly, helpful, and genuinely welcoming. They made me feel valued and taken care of throughout my stay. I honestly loved everything about this place and would absolutely stay here again. If you’re looking for a clean, comfortable, and well-run hotel, this is it!

Really friendly and helpful staff. The receptionist, Memory, was very sweet and patient. She answered all my questions and informed me about hotel’s facilities. She also told me and helped me sign up for hotel’s breakfast buffet! The room was amazing and abundant in stuff like toiletries, snacks, blankets and even robes The lights in the room can be dimmed to your liking The bathroom was spacious. There was a bathtub with jacuzzi as well as a shower My room had a balcony with rocking chairs By getting a room one also get a free pass for the elevator to the lookout at the top of the pyramid

It takes a while to get to some rooms since you have to walk around the pyramid inside walls The restroom in my room had weak light

It’s very unique! They offer a free shuttle service to downtown area! We loved that & so nice to not have to find a parking space!

Our room was not ready on our arrival. It was 5pm before we were able to check in. You already can’t check in until 4pm & check out is 11am! It did seem that maybe they were short staffed. Which I can understand & would have made a huge difference if they would have offered us something for the inconvenience or at least apologized for the late check in!

Shower, decor, room size, beds very comfortable, views.

Breakfast minimum options wasn’t value for money. Didn’t have breakfast, thought I had paid enough for the room to have breakfast included. Also no pancakes for kids. Would have liked to been able to go to top of pyramid but no option for guests outside the set times. We checked in late and out early so couldn’t do it. Discount in the store for hotel guests would have been nice too 😊