I liked the idea of a full breakfast menu included. The breakfast was very restrictive and did not offer vegan protein options, as a lot of progressive restaurants currently offer. For the price, I hoped they would offer substitutes and I called ahead to plan. They do not currently have vegan/vegetarian meat subs, so we did not get the value of breakfast included as would meat eaters (traditional bacon and sausage only). For the price and considering the quaintness of the hotel, I honestly expected an accommodation. Overall, the location is great and the quaintness won us over. We had massages just steps away from the lobby at Harbor Town Spa and the price and services were excellent.

The housekeeping needed more attention to detail. We found several long strands of hair in the tub and in several places on the bathroom floor. The curtains had what appeared to be stains on them and there were paint patches on the walls. For the cost, I would have expected they inspect the rooms closer and replace and repair items so they are not noticed by guests. The thermostat wasn't properly functioning, and we were either too hot or too cold. The property itself is very nice, but some updating of the menu and more attention to the details in the rooms would have gotten a higher rating.

There is nowhere else I would stay in Memphis. This small European-style hotel was a relief to return to after visiting the sites in downtown Memphis. The room was not large, but very clean and comfortable. Parking was easy. The neighborhood was very pretty and calm. Breakfast is included so we ate breakfast there every morning. It's not a buffet, we chose off the menu and our server was delightful. Actually, all of the staff that we encountered were friendly and professional.

Classic, timeless atmosphere. Very quiet rooms with comfortable bed. Room is large. Neland at the front desk was extremely helpful with directions and the best ways to see certain attractions around town. Loved the parking situation.

More electrical outlets would be helpful.

I slept through breakfast, but the menu looked fabulous. The location, champagne upon arrival, helpful kindness of staff, quaint things like library setting when I got off the elevator, chocolates waiting on the table in my room, these things were little details that I loved. The river view coupled with the walkable neighborhood was to die for.

I would have liked the option of coffee in the room since I slept through breakfast and also potential room service that evening but I would love to stay again.

Your breakfast is provided by Paulettes wonderful restaurant. Anastasia, was the best server - reactive kind, considerate. There are three restaurants on the property, and they are all good! Paulette's, Tugs, the Terrace - what are you in the mood for, Nicole, Jamaya, Chris, Scott, Jasmine - fabulous wait staff. Food was excellent, the environment is perfect for relaxing. Turn down service is a fine port and chocolate. EVERYONE was smiling and kind, everyone. From desk staff to maintenance, to our housekeepers - the best way to wakeup is with a smile and morning hello fro the greatest staff.

Great location on quiet Mud Island, but close to downtown, Beale Street and other sites. Excellent food at Paulette’s and drinks at the top floor Terrace Bar overlooking the Mississippi. Staff was friendly and professional.

Elegant spacious room, really good blackout curtains, comfortable bed. On site restaurant with full cook to order breakfast. Lovely location in the river although Harbor Town doesn’t have much going on besides the park (which is great for walking, jogging, biking, picnicking, and enjoying the amazing scale model of the river). Short easy drive to downtown and neighborhoods.

No in-room coffee. Otherwise all amenities were there.

Location, comfortable. We enjoyed a good dinner at Paulette and drinks at the rooftop bar.

The experience with the false fire alarm that kept us up most of the night.

Friendly & helpful people, spotlessly clean, lovely breakfast, spacious comfortable room, lovely location.

The comfort of the hotel was impressive! We enjoyed breakfast it was delicious and staff were friendly and helpful.

Perhaps could do with a little update but that being said we enjoyed our stay.