Location was perfect for our stay. The shuttle was quick and got us to several destinations on our list. The staff was friendly and helped us with places to see and eat.

The breakfast was just ok. Eggs were watered down, waffles had chunks of sugar. We ended up eating out after our first day. Hours were good though.

We had such a good experience last year with this hotel, we wanted to go back. The front desk staff and facilities teams are always very pleasant. I got extra blankets delivered within 10 minutes, which is a record over any other hotel I have ever been to. Great service! Although I don't imbibe much, the bar and hours it operates is a nice touch. Unfortunately, the bartender could use some people skills training to come up to the level of the front desk and facilities folks. Everyone in my family (old, younger, vegetarian, vegan, diabetic, etc.) can always find something to eat as there are many choices, so thank you for that. The only drawback this time was they were down to 1 elevator, which left us waiting for long periods of time. I understand that can't be helped sometimes, but for our older family members, it was a bother. Otherwise, we would stay here again.

The inoperable elevator.

Finest bathroom I've seen in a hotel in a while, even if it was a little small. Full-size bottles of shampoo and conditioner were attached to the wall, towels were clean, tissues were decent. Evan at the front desk was professional, polite and helpful. Morning front desk also friendly and helpful. Breakfast had great options.

We had a pullout sleeper sofa, but my teen just slept on the sofa part. All that was provided was a fitted sheet, a flat sheet and a pillow, so she used the blanket off our bed, my other kids used their sheet and their blanket, so everyone was comfortable. We were frustrated at first about paid parking, but it was validated for us so it worked out just fine. The gate wouldn't let us out but the front desk could control it, so that was okay too.

Very helpful, friendly staff. Location convenient to the medical center. Clean. Nice to have a living space separate from the bedroom - no door in between the two rooms but they are separated by kitchen area/bathroom so some privacy. Decent hot breakfast included. Plenty of parking (but had to pay for it).

Pool was basic with 6-8 lounge chairs but only 1 side table. Water was greenish. They sent a maintenance guy right away when I questioned the water, and he said it needed chemicals (but if he treated it, we wouldn't be able to use it for several hours) but assured me it was safe to go in. I did with no ill effects. Bed/pillows were okay but not super comfortable, and water pressure in shower almost blew me against the wall - LOL.

The staff was really nice and helpful with my check in

Booking .com didn’t send over the information for my reservation so I spent about 20 minutes of them trying to charge me regular price for the rooms. Thankful the General Manager was there and was able to see that I had book so the gave me the rate that I book Ed through booking. Com. More than likely will not be using booking.com anymore. This was embarrassing to say the least.

Very clean and comfortable. During our first night our room's air conditioner was making a loud, metallic noise so we mentioned it to the front desk at breakfast. When we returned to the hotel the same afternoon, they had installed a brand new unit! We were amazed and grateful. We were in Houston for medical reasons, so things like this really matter. The breakfast buffet is also excellent and the hotel even provides guests with The Wall Street Journal. What a great way to start the day!

We have no complaints!

Breakfast was offered at no extra cost, it had a variety of options and they were changing daily. The room itself was clean, spacious and comfortable.

It was a bit too busy on Sunday morning at breakfast with trays getting empty within few minutes. Paper plates and plastic cutlery (which is common in the US but needs to change)

This hotel met all of my expectations from the cleanliness, comfortable beds, the pool, the gym and the staff. The staff was very friendly especially, Shirley at the front desk. She has excellent customer service skills. She made sure we felt welcomed. My granddaughters felt safe. We will certainly come back.

I wish you had fresh fruit for the yogurt☺️

As we walked in we were greeted by Mary the receptionist she was awsome. She made us feel welcomed asked us if we were in Houston for medical reasons which we were and she helped us out with our stay. Breakfast, beds and Room size were awsome.

The only issue we bumped into was the elevator one of them was not working. So we had to wait extra for the one that was working.

The facility was very clean and the staff was very kind and accommodating. We had to relocate here in the middle of the night and were very lucky to find this place. The room was more than enough space for 2 adults and 3 children. The breakfast was delicious and had plenty of variety. We were all very happy.

The only thing I can think of is having to pay to park, although, the machine was having issues so we were let through without having to pay. The idea of having to pay at a hotel that you’re already paying for seemed strange, but this is me trying to find something as a con. This place was seriously great. I will definitely be using this hotel again.