The location is ideal for me due to the work I volunteer to do in Lubbock, TX.

I couldn't get the front desk to give me a room receipt for my taxes. I stayed in February - the night of the 14th. The desk clerk said I would receive one by e-mail. I don't think I ever got a receipt. I asked the same desk clerk Saturday morning - March 15th for a receipt. He said okay and when I looked at the receipt, there weren't any charges listed. The form had NO DOLLAR amounts - the lines for info were all blank. Maybe you could send me a receipt for February 14 and March 14?

The room was set up perfectly for me, my son and grandson, giving each of us our own bed. The bathroom was also set up nicely with the commode being located in a separate room from the shower/sink area. However, the bath towels were also in the commode area, making it a bit inconvenient if you didn't grab one before taking a shower! There were no bath towel racks in the area where the shower was located. The black out shades were great, and completely blocked out all sunlight!

The phone in the room didn't have a dial tone, nor could you call the front desk. Housekeeping kept knocking on the door, even though a late checkout had been approved.

Saff was friendly, and the hotel was mostly clean, the room was spacious, the bed was comfortable, the breakfast was good, and we were pleasantly surprised with the quality of the coffee. Overall, it was good especially for the price.

They need to update a few things, the elevator sounds, and it feels like its about to die a horrible death. The drawers in the dresser in our room would not stay closed. The lighting needs to be upgraded, and outlets need to be replaced. Some didn't work. I wish that we could have connected our netflix ot at least that we could have smartcasted my phone, but otherwise, it was a decent room for a decent price.

The breakfast was absolutely delicious. The staff where helpful, attentive, and friendly! The beds, pillows and clean room was nice. The a/c worked very well and the room was so comfortable, relaxing, and quiet. We definetly got very good and very needed rest.

The swimming pool deck should be swept and rinsed off daily if not twice a day to prevent dirt and pine needles from entering the pool. The swimming pool could be a bit warmer. We couldn't get in it in the evening and besides it really was too dirty to swim in. There was trash, pine needles, and dirt in it. A hot tub would be a nice addition. Also, the elevators were broken and the only one that did work was scary to be in. When it got to the third floor it dropped us enough to make my stomach drop every time. I was very nervous and scared to ride in it but I didn't see any stairs as an option. Besides, I can't walk 3 flights of stairs one way. In one day it would be required to at least walk 12 flights of stairs at minimum.

The room was perfect for what we needed and the location was close to where we needed to be. We were on the 3rd floor and the elevator button on that floor wasn't working so we had to be a little creative getting down with our bags and other luggage. The front desk did let us know at check in and offered another room but we preferred the larger room so it wasn't a deal breaker.

The hotel was VERY warm outside of our room. I'm not sure if the AC in the building wasn't working or if they just keep it warm but it was almost uncomfortably warm.

The location was convenient to a lot of restaurants, shopping, and the mall. We had a family room. We were pleasantly surprised with the amount of space we had. We just needed a television in the room that had two beds and it would have been perfect! Customer service was excellent!

The hotel is older and needs a few general updates. For example, the elevator up or down arrow was missing, better caulking in the shower. Elevator door is a bit slow to open. Again, appears to need general maintenance. The room with two beds just needed a television.

We stopped in at this Best Western in Lubbock for only a single night. The gentleman at the desk was extremely helpful and identified that I had several hotel points available for upgrades and free on rooms in the future. I was unaware that my point totals from several years ago would still be available. Needless to say we enjoyed a free upgrade to a King Suite and had a great stay. I would recommend staying here. The price value alone is a great saving to your travel costs.

Our room was spotlessly clean and comfortable and there was a really good hot breakfast every morning kept stocked throughout the service time by one very hard working lady. The hotel had good facilities with a very pretty pool and a decent gym. Perfect location for our visit to the regional track and field championships at Lowry Park with easy access from the highway. And all for less than $80 a night ... Great value

Nothing

Everything was so wonderful amazing I greatly recommend especially the young lady that was new that worked at night she was phenomenal she went out of her way to help everyone I wish I could remember her name but all I remember is she was new and I'll tell you what she made our stay the best ever thank you all so much for a wonderful stay

Nothing everything was amazing!!

There was a hiccup with our rooms upon check in for a super busy game weekend. Maryann and Ryan get 5 star customer service working it out with us and the other guests for a nice duration. This location was super handy to our plans in town for the weekend. It was a renovated location and the updates and new colors are definitely a positive vibe.

The breakfast set up could have more to offer