Beautiful and relaxing lobby. Staff were very nice. Love the location at the downtown mall! Super convenient and I felt safe. Parking is FREE in the garage and that’s huge! Plus it’s convenient to the entrance with elevators. Lots of perks!

Very comfortable except the pocket doors on the bathroom would not close all the way. The drinks at the bar were very expensive and the food was cold, but tasty. They should offer free coffee and they should have a filtered water dispenser to fill up reusable decanters instead of plastic bottles. However the bar staff were very accommodating when asked to fill up your water decanter. 😊

The location is excellent. It is right on the downtown alley with so many shops and restaurants so we didn't have to drive anywhere else. The hotel does have a hot tub and sauna that were amazing but for some reasons aren't listed on Booking.com or the hotel's website, which was unfortunate since the hot tub is definitely a selling point to me. The hotel was renovated recently and their lobby/bar and restaurant space is beautiful and we loved sitting there enjoying the view and people watching

The price is a bit steep but we did visit during mid October (a popular time to visit Charlottesville). The housekeeping could be improved. We booked the hotel for 4 adults (2 Queen beds) but there was only 3 bath towels. We called the front desk and they brought the extra towels up right away. But the funny thing is they gave us 3 extra towels (does this mean the towels only come in set of 3 for a 2 Queen bed room? lol). Another thing is that we didn't receive any complimentary water bottle in our room. We didn't notice that until the next day of checking out since we have our own water bottles.

The hotel is beautifully decorated, very clean and quiet, safe gated parking garage, close to shops and restaurants.

Our room was located level with an adjoining rooftop that was covered with construction equipment. Therefore, we could not open our drapes and there was no scenery of the city. Luckily, it rained and there were no construction people working right outside our window in the morning! We think the management should have been aware of this and not booked the rooms on this level until work was completed. WiFi only available if customer joined the Omni Club…unbelievable!

Staff was phenomenal... very kind and personable. Views from room were great. Room was super clean... like perfect. Nothing weird anywhere. pristine bed, shower, tabletops... everything. Housekeeping really does a wonderful job. beautifully designed/furnished. Beds and cotton sheets were so comfortable. We slept great. besides being gorgeous everywhere and having such a cool and open design we really appreciated the kindness of all staff we interacted with. We love staying here when we are passing through Charlottesville on our travels north or back down south.

Omni has refreshed the rooms, added a nice bar space in the atrium area (long overdue), and is always a solid Charlottesville choice in a great downtown location. It's my go-to when I'm in town.

It's just so expensive. I always have a perfectly satisfactory stay and the location I love... but dang. Always feels like luxury property prices, or at least too expensive for 'perfectly satisfactory'.

I love the location on the Downtown Historic Mall. I liked the atmosphere in the evening. The new bathroom was nice.

On one of the days my room was not cleaned, although I took the tag off the door in the morning. The pillows are too soft, flat. The new decor is awful. Orange and blue and gray and white and green and gray? No. My daughter wanted her wedding here, but now you have made the lobby unattainable. I think you will be sorry.

Everything! Exceptional service (Zeke went above and beyond), atrium/bar is gorgeous and so relaxing, we got free drink tokens at check-in, the bed was comfortable, shower was fantastic, room was spacious and beautifully decorated, extremely clean, perfect location….2 min walk to downtown mall. Free parking.

Breakfast isn’t included.

The breakfast was excellent, and the location, right beside the downtown mall, makes for very easy walking to five bookstores and a 1960s drugstore soda fountain (Timberlakes) that serves a great chocolate egg cream.

The hotel is a half mile from the Amtrak station, and, on the return, some of that was uphill, so the walk was longer than I realized it would be.

Breakfast was very expensive - though good. All staff in the hotel were helpful, friendly and courteous.

One elevator in the full to capacity hotel was not working the whole weekend. (at one point staff helpfully took people to the service elevator. Room coffee maker didn't work. Repairman came promptly. Next morning it didn't work again. another guest when i went down to buy coffee said she had the same problem.

Love the location. The lobby is very attractive and nice that it has a bar. Nice seating outside for when it's warmer.

Was not told about the pet fee up front. Did not see it when I booked on line and was not told about it when I checked in. Management was very understanding though and waived the fee this time. Thank you.