I have stayed at this hotel several times over the years. I love the latest design updates. I love the luxurious feeling shower door! The rooms are always clean and so quiet. I also love the locations because it’s tucked back in the trees with no thru traffic and very little traffic noise.

We were supposed to get maid service after our second night and our trash needed emptying and towels replaced. (And used one’s taken away.) However, we did not receive maid service at all. I called the front desk and they did send up some towels and washcloths, but there was no way to empty trash or take away used towels. It made the room feel cluttered and dirty.

The rooms were clean and a good size. I appreciated the large breakfast room and lobby. The breakfast was really good with a nice variety, however I do recommend getting to the breakfast on the earlier side since it is more crowded and it was harder to keep the supplies up the day we hit breakfast around 9:15-9:30. We were visiting with family and we played a game and visited one evening in the breakfast area and the staff was very nice and accomodating. The price was also reasonable.

It would have been nice if the breakfast could have been kept up with a little better but this might have been since I hit it at a busy time.

I was visiting Spokane for my grandsons 1st birthday. The best gift of all was being able to swim in your pool as a family. In fact it was quite busy with families and that was a real bonus. Front desk employees were very nice and helpful. I appreciate good customer service. That is truly the only thing, at the end of the day, that makes "YOU" any different than 100 other motels!!! Thank you, we will be back.

The staff was more than helpful with our need for a shuttle at 345am in the morning on our way out of town. They allow up to 2 weeks free parking in the back of the hotel for travelers who stay. The area was well lit and just outside the rear access doors to the hotel. Upon our return to Spokane, they were at the airport to pick us up within 10 minutes of our call, even at 130am! The driver was the same that dropped us. The front desk was kind and accommodating. Made traveling a lot easier! The room was comfortable and had all we needed to get a short but good nights rest.

It would have been great to be able to eat onsite. But we weren't confident it would be open or had enough gluten free choices for the wife!

Hotel was easy to find. Check in was quick. Nice sized room, clean, with comfortable beds. Plenty of towels in the room for our group size. Nice pool. Good continental breakfast. Pet friendly.

We were in a family suite and the bathroom had convenience height counter tops - which are great! - but it would have been nice for there to be a little stool in the room for the small kids. I was traveling with a 2.5 and 5 y/o, both of whom had to be lifted to wash their hands and when brushing their teeth. The table & chairs in the room was a bar height set, which was again an issue with young children. The door closest to the elevator for our section was not working properly for entry during the day and my mom is ADA.

The beds were comfortable and the rooms were squeaky clean. I found the breakfast which was included to be excellent with many choices. The pool and hot tub were well maintained too. The wifi worked great as well. I loved this hotel.

I did not find anything negative

In general, everything was fine and the girl at the reception was very positive and quickly helped us check in! Everything was clean and comfortable bed and pillows! The only woman at breakfast who served the kitchen was intolerant of children and was rude asking questions in a rude manner, she is of Asian origin, not tall, we did not say anything about this but it is already too much because we were not at her house but were in a hotel ... and the price is still too high.

staff in the kitchen (a woman of short stature was rude to children ... I think this is unacceptable.

The breakfast room was kept clean and very open and the food that was offered was hot and delicious. There was also a lot of variety in foods. The room we stayed in the 2nd night had been remodeled very nice bed was ok, but not bad.

The hotel was under construction so there were a few inconveniences like ice machine was not available on the floor we stayed on, the elevator had some quilt thing hanging in it, I’m assuming to keep dust down????

The breakfast was good. Some of the prepackaged food was average. It would be great to have bakery goods that were baked on site, they taste better and are worth the effort. The staff were lovely!

The Bistro idea is awesome and the menu was good too. It would have felt like a Bistro if there were tablecloths and battery candles. Some munchies at 5-6 would make “happy hour” at the Bistro really classy and add to the fact that the space was terrific and the Drinking part of “happy hour” could easily separated from the dining area (little cards on the tables at the banquet that day, “reserved for Happy Hour Guests” would be good. The hotel is out of the way and folks are not likely to go back to Spokane for dinner, so give them a real experience with not much more effort.

Location was perfect, quiet and safe away from the noise of downtown. Breakfast was great. Room was clean. The staff was very nice to allow us to check in a few hours early due to our earlier than expected arrival. This hotel will be our go to in the future when we need to stay in Spokane.