Our family had a fantastic experience during our week-long stay at Alisa Hotel. The location, situated on a charming street near Hoan Kiem Lake, was perfect for exploring Hanoi. Additionally, the hotel was impressively clean, creating a comfortable environment for our entire family, including my elderly parents.

There was nothing negative to report about our stay at Alisa Hotel. The experience was overwhelmingly positive, and we thoroughly enjoyed every aspect of our time there.

I had a wonderful experience staying at Alisa Hotel and Spa in Hanoi. From the moment I arrived, I felt welcomed by the friendly and attentive. The hotel’s location is perfect — just a short walk to the heart of the city, making it easy to explore Hanoi’s vibrant culture. My room was lovely — clean, comfortable and spacious. Great for a good night rest. Overall, my stay at Alisa Hotel and Spa was great.

Wifi connection was a bit inconsistent at times. One thing I noticed during my stay was the sounds of Hanoi — the city is always buzzing with energy! While the hotel itself was peaceful, you could still hear the hustle and bustle of traffic and street life from during the day. It’s part of what makes Hanoi so lively, but if you’re sensitive to noise, it might take a little getting used to. That said, the hotel still offered a nice retreat from the city’s energy when you needed a break.

The host was very friendly and explained local landmarks to visit and suggested places to eat as well. Place is strategically located.

Rooms aren't soundproofed. If you're sensitive to noise, bring earplugs. The room felt a little old and dingy. One of my down lights was flickering after turning on for awhile. The water heater also wasn't really working for my room (double with no window). We booked 2 rooms and the other room was fine. It was fine overall but did not meet my expectations of a 4-star hotel as listed on booking.com. There's no restaurant or pool. Disclaimer: We only stayed one night and didn't manage to report the issue to the hotel as we were in a rush. I'm sure they would have accommodated to us should we raise the issue.

It is an incredibly royal accommodation for a considerably reasonable price. This was one of the cheapest accommodations across SE Asia that I stayed in and was a really comfortable stay. The staff were amazing especially the manager. Very accommodating. Would stay here again.

The hotel is close to the lake and some places to eat. The staffs are nice, helpful and polite. Probably the suite is too small to suit to its name but all in all it was a good and comfortable night to stay in.

Family Suite is small

Haven't had any meals from the place. We loved the location, it was very close to all the banks and it was very close (around 300m) to bus pickup station. Also it is around 800m to shoe market. Staff was very friendly, they will keep your baggage safe if you are travelling long distances and coming back next day. You will have basic amenities in your room. Executive suit is very specious comparing to other city hotels and worth for the money

Only thing is they will not process the payment through booking.com. We will have to pay in cash or pay by visa card(which will add an additional amount) at the reception.

The staff were very helpful. We arrived early in the morning after a long time travelling, and managed to get a nap in the spa until our room was ready. The room was large with a balcony and street view . The bed was very comfy and much needed after all the walking and chaos of the city.

The location was great. Situated in the old quarter close to, but not in, the lively market district. The room were very nice, especially in terms of value for money. The air con was dodgy in the two rooms we had over different bookings. There is no restaurant or breakfast facility (which is fine, just an observation for others). If you book early enough it will be a very clean, safe and extraordinarily cheap place to stay.

Air con in the 4 series rooms we had was not the best. It is definitely needed in the humid location of Hanoi. Our friends in the 2 series rooms had great air con.

Very friendly staff. Arranged a cake for my husbands 50th Birthday as a suprise. Really appreciated the very thoughtful gesture. Good size rooms and comfy beds. Good location, only 10mins walk to Old Quarter and 20mins walk to Train Street. We were in an upper room so less noise from traffic outside.

Lack of water pressure in the shower, but minor issue.

The hotel staff were amazing, they picked us up from the airport when we landed at 6:00am jet lagged and very sleep deprived. They kindly let us check in early at 09:30am for no extra cost. They organised us a 5* cruise in Ha Long Bay, including transfers back to the centre. When we arrived backs in Hanoi for around 3pm they kindly let us put our bags in the storage area until 8pm so we did not have to carry them around the busy streets. We even got stuck one night on our way back from the ha giang loop when our early morning flight got changed to the afternoon and we were without some place to stay, I messaged them and asked if they had a hotel room available for a few hours and even though they were fully booked they offered us to relax on their sofa in the lobby for a few hours with our bags (even though we checked out approximately 4 days earlier). Great service and amazing staff, mostly communicated through WhatsApp and they always responded within an hour. Perfect central place and great value for money. Definitely recommend

Nothing