This hotel is in a perfect location for visiting all the important sites of Hanoi. And so close to the beautiful lake and lots of lovely eateries! Apart from the delicious street food, try the delectables at Bread Factory! They are so yum. The staff at E Central are the most lovely I have met in all my travels from south to north in Vietnam. So kind, caring and gracious. They think of everything and genuinely care that you are happy and feel like it is your home away from home. The rooms are so comfortable and the beds are Goldilocks 'just right' haha! Also, I highly recommend the delicious breakfasts - there is plenty of choice to be had! If you want to be spoilt then I can only strongly advocate that you stay here. Many hotels promise a lot but too often fail to deliver and leave one feeling very disappointed - this is NOT one of those hotels.

Everywhere you go in VN the staff are good, but the staff here are exceptional. Read a few reviews before booking here and they mentioned the travel desk here as really good and Lilly in particular. The reviews did not truly give her justice. Best help ever received in everything. Stayed on an additional five days for a total of seven nights thanks to Lilly’s knowledge and professionalism in meeting all our tour needs. Thank you,Lilly.

This question should not be asked for this property. Staff and service is the best.

Location is so convenient. It's within walking distance to most sightseeing places in Old Quarter. Lots of restaurants in the area. Hotel staff were very helpful. Helped booked our bus trip to Sapa and also offerred tours if interested. We had a really early morning checkout for a bustrip en route to Sapa. Hotel Manager Lily even had a takeaway breakfast packed for us so we could have it on the bus. Our room wasn't available upon check-in as another family requested for a later checkout. We were upgraded to a bigger room (penthouse) that night.

Property could do with a bit of TLC in terms of maintenance. The blind in one of the bathrooms in the penthouse was stucked so we couldn't shower in there at night. Not a big variety for breakfast, but it's ok for the price paid.

I’ve made reservations at this place months in advance and it was one of the best places I’ve ever stayed at. The rooms are small but cozy and they are all you need for a good stay. The location is just perfect as it is just beside the beer street, Hoan Kiem lake among others. we walked on foot the entire Hanoi old quarter from the hotel and such a good experience at it was! Rosa also helped us with Ninh Binh and Ha long bay tours and they were truly enriching and pleasant. Cannot thank the hotel personnel enough for making our stay in Hanoi so wonderful. Thank you very much and I hope to bunk at this place the next time I visit Hanoi again

We had a wonderful stay at Hanoi Ecentral Luxury Hotel! The hotel is located right in the heart of the Old Quarter, making it super convenient to explore the city’s main attractions—just a 10-minute walk from Train Street, Hoan Kiem Lake, and several charming cafes and markets. The hotel itself is spotless, well-maintained, and feels cozy yet modern. The rooms were very clean and comfortable, and the breakfast buffet had a great spread with both local and Western options—fresh, tasty, and satisfying before a day of sightseeing. A special mention to Rosie, who was incredibly kind and supportive throughout our stay. She went above and beyond by arranging a 5-star premium Halong Bay cruise for us at a great deal—it truly became the highlight of our trip. She also shared helpful tips and recommendations that made our Hanoi experience even better. Hoa welcomed us warmly when we arrived and made us feel right at home from the very beginning. And Manh was always around to help with all the little things we needed for room service—friendly, attentive, and efficient. Overall, a perfect blend of comfort, location, and warm hospitality. Would definitely recommend this hotel to anyone visiting Hanoi!

Nothing

The rooms are very spacious, with a lot of counter space in the bathroom. The staff was incredibly friendly, helpful and accommodating! The location was absolutely perfect, walking distance to the lake! You can hear doors opening and closing however you won’t hear others talking in their rooms unless they are being much louder than normal. The street noise was fairly manageable (I think anywhere in Hanoi old quarter you should expect some level of street noise). I would stay here again!

We loved this hotel, location is perfect, right in the heart of the old quarter and walking distance from bars, restaurants and touristy areas. Breakfast was exceptionally good, very clean comfy room. Above all the nicest part of our stay was the friendliness of all the staff and in particular miss Lily, Lily helped us with arranging cars, tours and taking care of a few things too. Every good hotel should have someone like Lily in it. Ha was also really Nice and helpful.

The only little thing was the exchange rate paid when converting USD to VDN whilst paying for cars and tours in USD, there was a difference of about 2.5% more than the currentl XE rate

Great hotel and great location, very easy to walk everywhere. Our family had great time at E Central luxury hotel, ms Rosa arranged all my trip in Vietnam, Halong bay with Dragon bay 5 star cruise, Sapa, ninhbinh, trains, flight, motorcycle tour, banna hill, mekong tours…with 20% discount than Online booking. All service was excellent and great service. My children loved so much Family room , so beautiful and quiet, delicious breakfast, all staffs friendly and courteous.. We highly recommend this hotel for all travelers 🥰🥰🥰🫣

My stay at Hanoi E Central Hotel has satisfied me beyond any expectation. A special praise goes to the staff of the hotel, especially Rosie, which first welcomed me in Hanoi and gave me so many tips on the area, on what to do and how to move through the enchanting beauty of this chaotic and yet amazing city. Each member of the staff has been kind, professional and dedicated giving special attention to me as well as to each of the guests. The room was clean and beautifully furnished, not to mention the comfort of bed and cushions; tha area Is silent and no noise will trouble your sleep. The breakfast has a wide choice of food, varying from the continental one to the vietnamese specialties. Hanoi E Central was so pleasant i would recommend it to anyone.

I had a wonderful experience at Hanoi E Central Hotel Boutique. Everything was absolutely perfect from start to finish. The staff were incredibly welcoming, friendly, and always ready to help with a smile. The room was clean, stylish, and very comfortable — exactly what you’d want after a day of exploring Hanoi. The location is excellent, right in the heart of the Old Quarter, making it super convenient to walk to all the main attractions, cafes, and local street food spots. Breakfast was delicious with a great variety of choices and fresh ingredients. I truly appreciated the attention to detail and the warm hospitality. This hotel is a hidden gem and I’ll definitely stay here again next time I’m in Hanoi. Highly recommended!