My stay at Eliana Signature Hanoi Hotel was very good. The staff were incredibly kind and helpful, making us feel welcome from the moment we arrived. One of the highlights of my experience was booking a 5-day organized tour through the accommodation, covering Puluong, Ninh Binh, and Halong Bay. the trip was meticulously planned and executed, ensuring a seamless experience. I highly recommend for anyone visiting Hanoi. Thank you to the wonderful staff for making my stay unforgettable!

The hospitality at Eliana Signature Hanoi Hotel was absolutely exceptional. From the moment I walked in, I felt the warmth and welcome of the staff. Senila, one of the receptionists, gave me an excellent introduction to the area and a guide to local places of interest which was a great source of help for planning my time. The hotel staff were always there to assist, checking in with my plans, and helping me check the opening times of places I wanted to visit.

Sometimes, the street noise was a little too audible from the 2nd floor in the room I stayed. Though I did choose a room with a balcony view that opened out onto the street.

We had an absolutely wonderful stay, thanks especially to Rosie and Jessica! Their caring and personal touch made our visit truly memorable. From the moment we arrived, their warm hospitality stood out, making us feel so welcomed. They went above and beyond by even messaging us the next day to ensure we arrived safely at our next destination – such a thoughtful gesture! The hotel itself was cozy, clean, and very comfortable. It was the perfect place to relax after a day of exploring. Overall, it was a fantastic experience, and we’d definitely recommend staying here! Thank you, Rosie and Jessica, for making our trip extra special! ❤️

If we could suggest one tiny improvement, it would be offering more coffee options. The Vietnamese coffee provided was delicious but a bit strong for our taste.

We had a wonderful stay at Eliana Signature Hanoi Hotel! The staff were always polite and friendly, greeting us daily and offering helpful info, maps, and great recommendations on tourist spots, cafés, and restaurants. The location is perfect—easy to find and close to the water puppet show, Hoan Kiem Lake, Café Giảng, money changers, and lots of local food spots. The breakfast buffet was amazing with both Hanoi and international options. You can also enjoy lunch and dinner at the hotel. Daily cleaning, laundry service, and luggage storage available. The family room was spacious; the double room a bit tight. Colorful decor reflecting Hanoi life adds charm. There’s a lift, but stairs are needed to access the restaurant.

Only downside: a bit chaotic outside at night, but still felt safe. Would definitely book again!

Staff were fantastic, very polite and friendly. They were very helpful and had lots of great recommendations for restaurants, they helped us book excursions. It was very central and we could walk to everywhere in the city. Breakfast was great, a good range of buffet items and omelettes, pancakes and pho to order.

I had the pleasure of staying at the Eliana Signature Hotel in Hanoi's Old Quarter from October 8 to October 11, 2024, and I can confidently say it was an unforgettable experience. From the moment we arrived, the warmth and hospitality of the staff made us feel right at home. Thanh Tran, Tien Pham, and two lovely young ladies whose names I regret not catching, were exceptional, providing impeccable service with a smile. They went out of their way to ensure we had everything we needed. Every time they saw us, they greeted us with genuine smiles and took the time to engage in friendly conversations, asking about our day and sharing wonderful local recommendations. Whether it was suggesting the best local restaurants, guiding us on shopping spots, or offering valuable safety tips, their thoughtfulness truly stood out. The hotel itself is a rare find, located on Lo Su Street, just a short walking distance to the beautiful Sword Lake. While it is a smaller property (understandable given its prime location in the heart of the Old Quarter), the service and experience rival that of many four-star hotels. The rooms are clean, with tasteful decorations, and the atmosphere is peaceful and quiet—an ideal retreat after a day of exploring the bustling streets of Hanoi. I highly recommend the Eliana Signature Hotel to anyone visiting the area. With its outstanding service and excellent location, it truly offers a home away from home.

Eliana Signature is a really nice hotel located in the heart of Hanoi, just a short walk from the lake—making it a perfect base for exploring the Old Quarter. The staff were exceptionally friendly and helpful throughout our stay. The breakfast offered a good variety of options to suit different tastes, and everything was fresh and well-prepared. Our room was clean, comfortable, and well-equipped. While not very large (as is common in Hanoi), it had everything we needed for a pleasant stay. Overall, we had a fantastic experience and would definitely recommend Eliana Signature to anyone visiting Hanoi.

The staff were extremely helpful from the moment they arranged our transfer from the airport to the hotel. They greeted us, with by far, the warmest welcome we have ever received from any hotel we have stayed in. They helped us with our luggage from the car, they gave us a fruit drink whilst they explained our reservation. Additionally, they provided us with a map of the area, with recommendations for places to eat and activities to enjoy during our stay. Our rooms were clean, spacious, and beautifully decorated and presented. My wife and adult daughter booked a massage via the hotel, which was excellent and thoroughly enjoyable. We also booked 2 excursions via the hotel, which were also excellent. I cannot speak highly enough about the staff. They were helpful, happy, knowledgeable, trustworthy, and friendly with a good sense of humour. Their English was also very good. Furthermore, after we left the hotel to stay in another part of Vietnam, Da Nang/Hoi An area, we contacted Eliana staff and they kindly arranged and booked us on an excursion in our new location. Eliana customer service has been the best we have ever experienced. I would highly recommend this hotel and will definitely book to stay again when we return to Vietnam in the future.

We loved everything

I can not express enough how friendly the ladies on reception are.. Jessica truly made us feel very welcome. The hotel was well priced, and the room was large and clean. Bed was comfortable also. They have a restaurant also which serves awesome local food at good prices, try it.. I stayed here and also the hotel immediately next door, and I would choose Eliana every time..

Unattended Housekeeping cart blocking the elevator on our level was not easy to get around when ready to check out. A little for thought on their part would go a long way.. otherwise nothing at all to complain about.

Location was great! It's on the outer part of the Old Quarter, but a short stroll to great food and drinks. It makes for a more peaceful morning and evening compared to the heart of the district. The family room we had was fantastic, as the space and themed furnishings were wonderful for our family of 4. We could really stretch out, relax and enjoy our time in the room. The staff were truly wonderful, as they were so helpful and attentive. We also wanted to stay and extra night due to blast minute planning, however they were fully booked. As such, when we needed to relocate to another hotel down the road, the staff were so supportive and even helped us with moving all our luggage over. They did not need to do this, but it made the end lovely experience. Breakfast was a delight with a great spread of buffet and a la carte offerings.

We had two rooms, and whilst the family room was great, the twin room was less so. It did not have a window, was tight in space and the air con was mediocre, making it a little stuffy. The air con in the family room worked great, but it was a little noisy at night. The showers were nice, but we could not control the water temperature to a cool setting (either warm or hot), which for early summer, was ok for us.