The hotel is in a great location, in a walking distance to all the major attractions. The staff are nice and helpful. My room is bright, clean, and quiet. The bed is comfortable. Breakfast is a small buffet but the food is delicious. I want to give my thanks to David and Henry. Before we came, David communicated with me via email and answered a lot of my questions. On our arrival, he found I booked the wrong dates and managed to arrange a good room for us. Henry helped me book bus tickets to Ha Long. Especially on the check-out day, he went out of his way to help me solve the pickup problem through a lot of communication with the bus company and sent us to the right pickup point. My good impression of Hanoi mainly rests on these nice people. I'll surely choose the hotel again next time I visit Hanoi.

none

The accommodation was alright for an Asian one. We had nice beds and the towels were clean. The room was a little bit small for three people, but we managed it. The location is also near to the city center, or even in the center.

The thing that we struggled with was to communicate with the staff. The lack of English language knowledge is frustrating sometimes. But we managed to communicate via Translate in the situations where we could not understand or they could not understand us.

Excellent location close to the water puppet theatre and Hoan Kiem lake. Staff were helpful with bringing our bags up to our floor (the 7th is the only one not accessible by elevator). Great value for money.

Bathroom was a touch small (knees almost touch the wall when using the loo) but I expect that’s typical of many properties in Hanoi.

The best part of this hotel is the location. Attractions are nearby. Night Market, beer st is 2 minutes walk. Place is really happening but you won't get any loud noise/disturbance inside the room. Rooms are clean.Staff is really helpful, specially Bella. She went extra mile to provide us with information regardingthe city, arranging our cab and what not.

The room had a nice comfy bed and pillow. Ideal location in the old city and very close to the lake. The staff were also very friendly and helpful. The lift helped with getting the cases up to the room. Our room was also on the back and very quiet

Can't think of anything

We only stayed for one night as a stopover to Ha Long Bay, and it served its purpose well. Despite some negative reviews about room size, we found it spacious enough for our needs (we easily accommodated two large suitcases). Our flight delay meant we arrived after midnight, past reception hours, but the staff kindly waited for us to check in and were very responsive in their communication.

Bed was rock hard but somehow i still slept well :)

1. Location Walking distance to all tourist spot (lake, Walking St., Train St.) 2. Staff Accommodated our super early check-in and communicated with our cruise limo pick-up for us 3. No fuss Modest signage and regular entrance door. No flashy neon signs. 4. Free water + refills There's 2 small bottles of water in the room and unlimited refills from the restaurant

1. No window in the room 2. Small rooms 3. Small shower cubicle, bathroom

Location is great and near everything. The staff, specifically Henry and David, are very accomodating and helpful. They even.suggested where we should go and what food we should try around Old Quarter. They even checked us in early and even accomodate our check out so early in the morning. You can also arrange transportation to and from the airport for an extra charge.

The elevator can only carry 4 people. But that's okay.. Everything is great in this hotel.

The staff is very friendly and helpful, they held our baggage while we did a 1 night trip to ha long bay and they are helpful with booking an airport taxi cheaper than grab app. The location is great, in the middle of the old quarter, 5 minute walk from a central lake and easy access from the airport. The rooms are nice for a short stay, one was very big and the other had nice beds, and it is clean and not noisy, which we read is a problem in other hotels.

The rooms could be improved, one had a bathroom door hard to move, and the other had a slightly broken shower head, the water was fine but it wouldn't stay in place in the wall. They are still good value for the money anyways.

Really good location right in the old city, and also surprisingly quiet! The staff were super helpful and friendly. They even allowed us to cancel a booking for free the same day when our travel plans suddenly changed. The room standard was a little tired, but very clean and the bed was comfy. Definitely really good value for money. The breakfast was pretty good too. Would definitely recommend!

Nothing