New and well appointed hotel within the old quarter. Rooms were a good size (suite with balcony as was it appeared in photos - lots of space) and all worked well. Breakfast was excellent in the morning, although got a little repetitive after a few days. Mini bar well priced and was raided a few times during our stay. Front desk and service staff willing to help with every request, particularly welcomed for a family trip. Spa services were good, even if they were upsold a little hard.

Unfortunately the hotel missed our airport transfer, making for a poor start to the trip. Hotel restaurant was overpriced for the food (check out the Hanoi Garden hotel for a better experience) and the rooftop bar wasn't open during the day for a coffee/meal outdoors. Some of the staff clearly still in training - I expect it will improve over time to meet a solid 4 star rating. Be aware there are two La Sinfonia hotels close to each other, make sure you're clear with tours etc which one you're staying at.

My wife and I traveled throughout Vietnam for a month and this was by far the best hotel we stayed at. We stayed here for 4 nights. Even though other hotels we stayed at had bigger rooms (and this one was not small) it was the staff and our bed that made it so great. As soon as we got out of our taxi the staff were there to carry our luggage up the stairs, get us a cool drink, and to get us registered. The front desk clerk sat down with us and gave us a detailed briefing on all the restaurants, museums, and sites in the area. He also escorted us to our room and explained everything inside. The bed and pillows were some of the most heavenly I have slept on in my life. It was so comfortable that my wife and I quickly fell asleep each night. I asked the manager where the pillows were made, so I could order some on-line for my bed at home. Unfortunately they are made in Hanoi by a small manufacturer, so I could not order them. Oh well, but at least the manager tried. The morning breakfast on the top floor was very fresh and delicious. They do not cut corners on anything. There are also seats outside. Finally, I can not say enough about the staff here. They have been trained to anticipate your every need and to use their initiative, to step in and ask if you need something. It is truly 5-star hotel service in this boutique hotel. If we ever return to Hanoi we will definitely stay here again.

Nothing.

Amazing location, super friendly and beyond helpful staff. The hotel itself is beautiful and the room was comfy. Treatments at the spa are fairly priced and very enjoyable! The rooftop bar is amazing. The hotel helped us find and plan excursions which were really great, and overall made our stay very convenient and relaxed. Tip- the streets outside can get extremely loud so staying in a windowless room was actually a great choice. The room was also well ventilated so we didn’t feel like a window was needed. Without a doubt will stay here again!!!

We got only few small bottles of shampoo/conditioner/body wash which were not enough for 2 adults. The water in the shower kept changing between cold and hot. The bathroom floor was not cleaned during our stay. Selection at breakfast is limited but sufficient. Not enough Vietnamese options in the room service menu.

This hotel is an excellent choice if you’re looking for a place to stay in the old quarter. It’s very close to the a lot of restaurants, massage parlor, attractions and street food locations. It may be busy and noisy on the streets but once you’re inside the hotel it’s a different story. The ambiance of the hotel is classy, quiet and serene. You can’t tell that you’re in the heart of the hustle and bustle part of Hanoi. The buffet breakfast is superb. I feel like I’m in an expensive restaurant every time. The hostesses are always looking after your needs and very polite with their service. I can’t ask for more with this hotel. I’m so happy I chose to stay in La Sinfonia Majesty Hotel and Spa. My husband and I were totally satisfied.

I’ve never stayed in an internal hotel room without a window before (they’re not allowed in my country), but for a short 5-day stay, it was fine, especially since I was working most of the time. The staff were fantastic—particularly attentive and excellent hosts, making sure I had everything I needed. The rooftop bar had spectacular views and great drink specials, with a fantastic music and vibe. The location was central, and both the breakfast buffet and dinner were excellent. And I took advantage of the in-house spa and got two massages, which was quite the luxury. Can highly recommend this hotel.

The TV occasionally lost internet, making streaming services unusable one night, though the staff helped resolve it the next day. And the internet wasn’t reliable enough for work calls, which did end up being problematic, as I was cutting out. Other than unreliable wifi/internet, no complaints.

We loved the location. It was right by the Lake! And when we did our food tour, we must have walked around a few blocks only, and found the most incredible food right near the hotel. Loved the bed, it was so comfy! The staff were lovely and helped with tours, transfers and we were given such a lovely welcome drink. They were so welcoming to our 4 yr old daughter and gave her a gift when we left. The roof bar had a beautiful view.

Sometimes, we could hear people out in the hallway in the early morning, from our bedroom. But it didn't bother us too much, we were so exhausted, we slept through most of it!

Tl;dr Location, staff and breakfast... The tourist trifecta! Absolutely perfect location for visiting Hanoi. First, you are in the Old Quarter for convenient pickup at the hotel for day trips. Second, you are one block from Hoàn Kiem Lake which becomes a Hanoi block party every weekend. Despote both of these facts, La Sinfonia Majesty is relatively quiet (very hard to find in Hanoi) because they are on the edge of the Old Quarter and the streets around Hoàn Kiem are closed every weekend. This may not be the case for rooms that face the street, but the other rooms are quiet (we were in 602). Beyond the location,the hotel staff are super helpful, particularly Mik and Tracy. Get their WhatsApp and they will help you throughout the day with train schedules, restaurants, etc. Even on their days off!!! The restaurant in the hotel is quite popular with locals, so it's easy to see why the breakfast is so good. Good variety of Vietnamese and Western. Good skybar view of the lake, too!

Nothing.

Of the 5 star hotels we've stayed at in Vietnam, this was one of the nicest. From the moment we arrived, they served us arrival drinks and snacks. They held our bags until the 2pm check-in and the room was a pretty design and the most comfortable bed, pillows, and linens. We slept really well and the shower was hot and powerful. The breakfast was amazing. So many choices and they suggested made-to-order eggs and pho along with really amazing coffee choices. This hotel is in the heart of the historic district and one block from the lake.

I would happily return to this hotel and really enjoyed our stay. They give you vouchers for the rooftop bar. Just take the happy hour prices, as it ended up being cheaper than the 250k credit, unless you aren't there for happy hour.

A lovely hotel with amazing location and beautiful facilities. The room was large with a very comfortable bed and pillows, perfect to rest after a long day exploring Hanoi. Staff was very accommodating and detail-oriented. The rooftop has incredible views, so would definitely recommend to enjoy a drink there.

It’s the second time we stayed in this hotel and I would just mention two negative things: yesterday when we came back to our room at 13pm it still hadn’t been made, and this morning the shower didn’t have hot water.

What an amazing stay, from the moment we walked through the grand double doors to checkout. We enjoyed room with balcony. Comfortable beds and pillows. Beautiful spacious room, with good storage, both shower and separate bath. Large windows and doors lead out to the balcony. Breakfast - Both selection of western foods, and Vietnamese food. Selection changed daily. Do offer Soy milk for cereal or in coffee for DF guests. Omelette would be one of the best I’ve had - I don’t eat cheese and for me it was cooked perfectly. Great chef! Sky bar - went to quite a few during our week in Hanoi and would say this has the best view over lake and Hue bridge - at night the beautiful red lights make this Skybar the best! The decor throughout the hotel to the Skybar is as the photos suggest. Simply luxurious. Location we found good, for morning walks around the lake. Good location to water puppet show. Found the food to our expectation. And good wine selection for Vietnam. All staff were so attentive, but a special thanks to guest relations Tracy and Mikkelsen for making this a very memorable stay! We will be back. Thanks again to the entire team.

Can’t fault anything!