It lacked a pool. The staff are friendly and helpful especially Maria & Jason and a nice young boy who opened the doors and helped at reception but I didn't get his name. The rest of the staff did not speak or understand English so communicating was difficult even though they were always smiling and friendly.

The hotel was clean and the staff were friendly and helpful. The food was good. The aircon was wonderful. It was hard to communicate in English and we needed a pool.

Great location and very spacious, clean room with super comfy beds. The staff were incredibly friendly and really went the extra mile — we even got a complimentary room upgrade and they proactively replaced the sofa bed with a regular bed without us asking. Really appreciated the thoughtful service! Would definitely stay again.

If I had to mention one small thing, it’s that the breakfast (specifically the scrambled eggs) took a little while to prepare — but honestly, it’s a very minor point and didn’t take away from an otherwise great experience.

There aren’t enough stars to properly rate ourexperience at this hotel! This place exceeded our expectations. From checking-in until departure, the staff was EXCEPTIONAL in EVERYTHING! We have spoken highly of Aurora since returning from holiday. EVERY staff member was exceptional; though, we only recall the names of a few…Heidi, Zoe, and Nia. Kudos to everyone there. We look forward to returning “home” on our next visit to Hanoi. Thank you for providing a warm, welcoming, caring, and elevated experience.

There was NOTHING to dislike about Aurora!

We have been back to Aurora 3 times when we were touring North Vietnam. We were very happy there. In the mornings we were always greeted by the smiling Miss Van in the restaurant. She is quick to anticipate our needs and communicates well. Later in the day we see her at the reception area together with the lovely and helpful ladies Miss Moonie & Miss Heidi. Most of the staff are lovely. We even get fresh cut fruits in our room everytime we come back. It was very much appreciated. They really made us feel welcome and they attend to our every needs. Thank you everyone.

I didnt like the glass stained window without curtain. Light comes through in the mornings. The spa was not nice and relaxing. It was on the 2F where the staff room is located. When I went, there were people busy at the staff room and it was noisy and crowded. I went to the spa reception but it was not relaxing and welcoming. There was no relaxing music and very muggy too. Inside the spa room was so unwelcomingly quite and muggy. The brown towels are not soft on the skin. The massage I chose was traditional vietnamese massage which, it says, centred on pressure points. But it felt more like swedish massage. No pressure points at all. But aside from Spa experience, we had a very good stay.

A great location to access sightseeing spots, restaurants, shopping, 24 hours laundromat service within walking distance. The staff are very nice and friendly, I want to shout out for Zoe, she is very helpful & arrangements for a birthday surprise for my friend, do the booking restaurant & train street cafe as well. The breakfast on the top floor & skybar has a great view of Hanoi Old Quarter. One negative point was only 1 lift available for a 12 storey building, it is pretty inconvenient and waiting time may take quite a while. Some of us choose walking up & down the staircase.

I love the breakfast/restaurant area where you have the cityscape view of the lake (Ho Hoan Kiem) and Hanoi in the old quarter. We, of course, paid extra than usual for it but it’s worth it. Ms. Moon and Mr. Lan Nguyen were extremely helpful and very hard working staff, the management should take note most importantly. Also there was a lovely lady with mesmerizing lashes in the breakfast area, unfortunately I forgot her name but, she was attentive to the customers and friendly.

Although there were minor hiccups during our stay, the Manager, Ms. Moon, was gracious and helpful. She made sure things are resolved promptly. PS: Please check if there’s any bed bugs issue because after our stay, both my friend and I noticed some itchy bites on my hand and my friend’s leg.

The staff is extremely attentive and we had i comfortable stay here. Great breakfast with view of the city. Location enabled us to walk a lot, especially during weekend you are very close to the area that gets closed for traffic and if you have kids they can try riding electric cars around the lake (thats only from friday to sunday, starts friday at 19.00).

This one is on us. Our kids arrived very cheerful and we got a complaint from a neighbour in just few minutes. We appologize for that. Keep in mind that your kids might not be able to relax and play freely in the room (if they get loud), but then again, we didnt hear anyone from neighbouring rooms, it was all very quiet.

Hotel is in the perfect location for the lake, puppet theatre and the red bridge. Restaurants, bars and shops etc all within a few yards. You can pickup a tourist bus just around the corner. The decor of the hotel is beautiful with brightly coloured chairs in the community areas. Fabulous staff who were attentive and helpful, nothing was too much trouble. Lovely breakfast with good choice of foods available in the buffet plus they offer eggs cooked to your request and a range of coffees. Wi-Fi was amazing!

There’s nothing we didn’t like. Only issue for some could be that if you arrive on a weekend evening there is a market so the street is closed. You have to walk the last part of your journey to the hotel.

The staff on our arrival were lovely. They explained that there was an unforeseen issue and our room was unavailable. They moved us to a room in their sister hotel, Aurora Central, upgraded us to a beautiful room, everything was taken care of and we had a fantastic stay! This review will be based on our stay at Aurora Central. Breakfast in the roof top restaurant was plentiful and delicious, the staff in both hotels were friendly and welcoming, our room (with balcony) was large and the bed was really comfortable. The location in the centre of the Old Quarter was perfect. There is a spa which we did not have time to use but it looks nice.

Nothing to dislike. Everything was perfect.

Aurora Premium Hotel is a fantastic choice—clean, stylish, and incredibly central, making it easy to explore the city. But what truly sets it apart is the team at reception. From Zoe, who went out of her way to find me a specific ginger tea I couldn’t find anywhere, to the manager, whose warm and heartfelt welcome and farewell made the stay feel special. I wish I remembered her name because she was exceptionally kind. The service here goes beyond professionalism—it’s personal, thoughtful, and truly memorable. Highly recommend!

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