Location was very nice albeit hawkers were at the hotel entrance/ lobby

In the name of upgrade, we were shifted to another hotel named La Passion Premium. We were told that there is a kitchenette as per our room requirement. However, it turned out that there was no functional kitchenette and there was an additional basin and non functional stove with no kitchenwares. Did not like being lied to. Also, I recieved a message that my card is not valid and was made to pay cash. On my return, I recieved a message that someone tried to charge $603 on my credit card which ofcourse was declined as I had disabled international transactions after my return. So be careful about the credit card also,

I really like the location, the design, the atmosphere of the hotel. Staffs are very accommodating and friendly. I would highly recommend this place.

They overbooked the Junior suite so we got moved to Delux suite on our first night which made the first impression not so good but the staff gave us a discount on the first night. Overall, I understand the situation and still enjoyed my stay.

Excellent stay, and would not hesitate to recommend this hotel. The staff, in particular Serena and the bellboy were extremely friendly, approachable, and helpful. English was excellent, helped us with airport taxi, and overall clean hotel. Room was decent sized, water temperature and pressure excellent, and although only one lift, it was super quick. Hotel breakfast and view from restaurant was decent, and location of hotel was superb. Smack bang in the middle of everything you need, and walkable to French Quarter, as well as the Train tracks. Honestly no complaints and very much enjoyed the stay. Also, great spring rolls right next door to the hotel.

May hear traffic noises, but not a big deal and to be expected.

I had a great stay at this hotel! The breakfast was delicious, offering a good variety of options to start the day. While the room wasn't the largest, it was clean and comfortable, with cozy beds that made for a restful night. However, what really stood out to me was the exceptional staff – Thomas, Emma, and Ann. They were incredibly hospitable, warm, and always willing to help with anything we needed. They even walked us to the bus at the end of our stay, which really showed how dedicated they are to making guests feel at home. Their positive energy and constant smiles made our experience truly memorable. I highly recommend this hotel for both its comfortable accommodations and the amazing service!

I had a wonderful stay at La Passion Hanoi Hotel & Spa. The boutique hotel is simple yet charming, offering spacious rooms with comfortable beds, ensuring a restful night’s sleep. The location is ideal, within walking distance to Hoan Kiem Lake and many popular tourist attractions, making it incredibly convenient for exploring the city. What truly stood out was the exceptional service. The hotel staff was warm and friendly, especially Sarah, who went above and beyond to assist me with a purchase I was struggling with. She was incredibly hands-on and persistent, ensuring that my request was fulfilled when I was about to give up. It was evident that she genuinely cared about every guest’s experience. The hotel offers great value for money, with an affordable price that is truly worth every penny. The breakfast spread was impressive, featuring fresh fruits, cooked meals, and a variety of options to suit different tastes.

While there was a bit of noise due to its proximity to a tourist hotspot, it wasn’t an issue for us as we stayed on an upper level. Overall, I highly recommend La Passion Hanoi Hotel & Spa for its comfort, convenience, and outstanding hospitality.

Absolutely Exceptional Stay – We’ll Definitely Be Back! We had an amazing experience at La Passion Hanoi Hotel. From the moment we arrived, the staff went above and beyond to make our stay special. A huge thank you to Thomas, Mila, Serena, and Tom – each of them was incredibly kind, welcoming, and always happy to help. They offered fantastic recommendations, helped us plan our days, and were genuinely lovely to speak with throughout our stay. The hotel itself was immaculate – spotlessly clean, beautifully maintained, and extremely comfortable. Every detail felt thoughtfully taken care of, and it really added to the relaxing atmosphere. We truly couldn’t have asked for a better stay and will absolutely be returning the next time we’re in Hanoi. Highly recommend!

Nothing!

This is the best hotel to stay in, right in the middle of everything and tourist areas you need to go to, everything is walkable. The staff here are AMAZING! Sarah, Alex, Anna, Quang, Thomas, Sam, Daisy & Emma were brilliant. The best team you could ask for, so welcoming with love and care they made my birthday trip a great one to remember. Breakfast was great! A lot to choose from everyday I had something different and the Pho was great. Can’t wait to come back again ! Thank you again to the La Passion team ❤️

Everything was great from the staff to hospitality. No faults everyone was super helpful and friendly

the breakfast was great. Many options and food items were nicely placed. The location was convenient as well, easy to walk to the food area and touristy places. Staff were friendly, helpful and kind, with good English-speaking receptionists. room has netflix.

While the location is convenient, it is relatively noisy - car honking can continue till late night because we were near roads. room is quite small, but still acceptable. Hotel only has one lift, and I had to take stairs a few times because the staff will need the lift to move the bedsheets around in the morning. Wifi is weak in room.

The location is ideal! Close to good food, shopping and a short distance from many of the main attractions. The staff were friendly and very helpful with booking tours and giving restaurant recommendations. In particular Anna made us feel well looked after, starting communication via WhatsApp well in advance of our trip. Thomas, Emma, Mila, Danel and Sarah on the front desk were also very hospitable.

Not a deal breaker but be aware that the rooms are definitely not soundproof. There is traffic noise which is to be expected in this location. We could also hear the people in the next room talking, people walking up and down the corridor and an alarm sounding whenever the people in the next room opened a particular door or window. We got used to it after a couple of nights and it didn't impact our stay at all but it's something to be aware of if you're a light sleeper.

La Passion Hotel is the perfect place for your experience in Hanoi. Is located in the old quarter near all the buzz of the city, the markets, the vendors, the massage parlors, but also near the French quarter and other areas of the city. The rooms are a bit small but beautifully decorated, with comfortable bed, and clean and crisp linens. The staff is truly what makes this place special. From the moment of the booking we got a personalized experience, with Anna, chatting constantly through WhatsApp to ensure that all our needs were met. They arranged the airport transportation, tour to Ninh Binh, a tour to Halong Bay and transfers to and from Sapa in luxury buses and train. Anna made sure we had all our basis covered, she was amicable and respectful of our time and interests. The breakfast was another highlight of the property!