Hotel Interiors, Rooms, Staff, Food & Bar services and its location everything was awesome. Met few extra-ordinary staff who actually serve their guest beyond the expectation. I really appreciate the support and kind gesture shown by Ms Rose to make my stay comfortable with her team Vi. And one more staff, named Lyn, her friendly behaviour really took my heart. It was not overly said if I say this hotel really understand what does the mean if you are hosting some guest stay in your Hotel. Nonetheless, the location of hotel is excellent to see the Old city of Hanoi. Food, Spa, Shopping, sightseeing, the lovely vibes about this old city, I loved everything during my stay here.

Quan was exceptional! He was very welcoming and helped us to arrange our plans from Hanoi. The room was clean and tidy and a good size - we stayed for 2 nights and had no issues with the hotel at all. It was within walking distance from all major attractions and a very good location in general.

The rooftop bar was noisy but not too bad for us - we stayed in room 405 so had a few floors between us and the bar but we could still hear the music. This was the only thing we didn't like, everything else was great!

Beautiful location. Room is well played out and windows soundproofed. This is key as there was loud evening music each night from either the street or the roof. Bonus: the loud stops at just around 10:30pm. Beds are firm, which is great in humid weather Linens are clean and of great quality. Pillows were great. Room since was great. I agree with other folks the room does not have a lot of space to open a larger luggage, but it does have closet space. Shower pressure and hot water were excellent. Breakfast buffet each morning was lovely. The fruit and water each day was a nice touch The staff, though, really go beyond to make your adventures happen and a reasonable commission over what you would find on GYG. As a solo traveler having a beautiful oasis that was safe and comfortable was phenomenal.

Here's the revised comment with your "I've stayed in hotels all around the world, but I've never encountered such genuinely kind and dedicated staff. Their attention to detail and warmth made my stay truly exceptional. Special thanks to Châm Nguyen for her sweetness, kindness, and all the care she put into making my stay unforgettable. The hotel itself is incredibly comfortable, with spacious rooms that provide all the comfort you could need. The breakfast spread was nothing short of amazing, offering a variety of delicious options. Every aspect of my stay surpassed expectations. I highly recommend this hotel for anyone looking for a blend of comfort, excellent service, and top-notch hospitality

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"Delicious breakfast with a stunning view!" I was genuinely impressed by the breakfast at La Sinfonia. The dishes were thoughtfully prepared, flavorful, and offered a great variety. What made the experience even more special was the beautiful setting — a serene and scenic view that made for the perfect start to the day. Attentive service and friendly staff added a warm touch to an already memorable morning.

Nothing major – just note that the hotel is located in the Old Quarter, so access by car can be a bit tricky. However, the staff is extremely helpful and always ready to escort guests to the nearest pickup point, which is a big plus

super central location, cool decor, nice staff

every day at 7:30am there is an exercise class in the public park outside the hotel that plays loud music, which woke us in the mornings as our window faced the park - ask for a room not facing the park if you plan to sleep in and are a light sleeper!

Location is wonderful! In the edge of old town - walking distance to everything. On the weekends the streets in front become pedestrian only which is great! Breakfast was very good with plenty of choices. We had drinks and apps one evening which were delicious too! I had 2 massages which were great! My massage person even came in early so that I could have the same treatment person two days in a row! Sauna and steam were very nice in cool rainy day too. Our room was very nice but a bit small with limited luggage space. The biggest opportunity I would say is for a brighter bathroom with more space for toiletries and a refrigerator that actually cools. But all in all it's a great place with good mgmt, clean comfy rooms and wonderful spa and superb location!

Refrig could have cooled better Bathroom needs more light

This is THE PLACE to stay in the Old Quarter of Hanoi. Great location, beautiful hotel, gracious and attentive staff, incredible rooftop bar, great breakfast, and support for all your activities and outings. The room was beautiful and comfortable. We were there for Christmas and enjoyed an incredibly special 6 course meal at the restaurant for Christmas Eve - they even brought a magician to perform during the meal. He was Vegas-level of performer! Great show, amazing food, made the holiday super special for us. All the staff were attentive and ensuring we had what we needed. Their constant efforts made the stay such a great experience. Will definitely stay here again when in Hanoi!

Nothing. All was great.

The team! The staff at La Sinfonia really went above and beyond when guiding us, helping us with any issue we had with the room or just in general checking in on how our stay was. Jennie whom we met at different frequently was superbly friendly and helpful to us. The team at the Spa also was great, we ended up going nearly every day! All and all a great enjoyable stay, the hotel itself is quite small, but the location is superbly convenient especially if on a weekend when they close the streets to cars, and it all becomes a wonderful pedestrian promenade!

Ultimately, the rooms of the hotel are quite smal, and the sound proofing not the best. That being said, as expressed in the things I liked, the location and the staff really make up for all this.

Great location between the Old Town and the French Quarter, making it easy to explore Hanoi. The staff is highly professional, especially Jenny, who gave us great sightseeing tips and checked in on us during our stay. Breakfast was excellent, with a mix of à la carte and buffet options. The bed was very comfortable.

The room was quiet at night, but mornings could be noisy due to inconsiderate neighbors. The room didn’t get much natural light, but since we were out all day and only returned at night, it wasn’t really an issue. Overall, a great stay! We would definitely return.