Perfect Family Stay in the Heart of Hanoi Our 3-night stay was perfect for our family of four (daughters aged 10 and 12). The hotel arranged a seamless airport taxi via WhatsApp, and the staff were incredibly pleasant and accommodating throughout our visit. The hotel was ideal for our family, offering two separate, clean bedrooms, both with en-suites. Its brilliant location in the Old Quarter down a quiet street was a huge plus, with a Michelin-star restaurant just steps away. Considering the excellent price, this hotel offers fantastic value. We would definitely stay and recommend it again!

Nothing

Staff is exceptional at the property. They made our stay very comfy and easy. Very generous people. They also helped us with laundry which we asked for bit late in the evening and got it delivered the same day. We rented the bike from the same place. People are so easy, they arranged it within 10 minutes any time we asked for. Guided us well where to go and the best places around hanoi. Property is in hub of the city. Close to all the famous places, you just name it. Everything at walking distance. Rooms are clean and cosy. Make you feel like you are home. English speaking staff.

Our stay at Hanoi Center Silk premium hotel and spa was wonderful! From the moment we arrived, we felt warmly welcomed. We were greeted with a refreshing welcome drink and a banana, which was a lovely touch. The staff was very friendly, always helpful, and made sure we had everything we needed. The room was comfortable, and well-equipped, making our stay very relaxing. When we checked out, we even received a bottle of water and a banana for the journey—such a thoughtful gesture! We would definitely stay here again and highly recommend it to anyone looking for a great hotel in the Old Quarter!

We truly have nothing to complain about.

The manager.....I don't spend money in luxurious or fancy hotels. It is just that I want a decent room with a decent attached bathroom, things clean and a decent bed too. So you don't expect to meet such a kind and diligent manager. Bravo. The room, that I got on second day since first one was not totally confortable, was a good thing too.

There was an issue with the selected room....humidity problem. I was not complaining actually but I was neither happy and the manager noticed that. He insisted until I was moved to a much better one. And in a very kind way...

During our travels we have stayed in some top hotels costing big money. In hanoi we decided on a more modest, ‘somewhere to sleep’ hotel. We got what we expected. Yes, it’s a basic hotel but the staff make it a friendly and welcoming environment. Don’t be expecting high quality, but do expect decent accommodation at a good price with good staff. I’d stay again. Not too loud. Beds are ok. Soundproofing not too bad. You’re in the middle of hanoi, tranquility is expensive.

It was all fine. No real issues.

Hanoi Center Silk has a truly wonderful location! On the street there are several cafes and bahn mi stores, several pho/noodle places around the corner, fine dining at Chapter, massage/nail spas, and close to the city sights (St. Joseph's, shopping, nightmarket, etc.). Several restaurants on the street are mentioned in the Michelin guide/Bib gourmand - a foodie haven while being a quieter street at night! On top of that, the service was wonderful. I had a large family (11 people) all with different requests and tastes and everyone (but especially Henry) went above and beyond with recommendations, bookings and reservations for an older group of relatives. Sheets and towels were soft, toiletries smelled good, and there were good supplies and snacks in the room! The rooms were huge but the service is what really makes this hotel worth a stay!

Some rooms didn't have a view (personal preference - one of the rooms in the family room has no windows) and the bathrooms were a bit worn/dated. The location and service more than made up for it - I'd give a 9.5 if I could as these are preferences! The other hotel silk boutique hotel is on the same street and they look almost exactly the same so several of us kept walking into the wrong one by accident!

The property had a great location in the old quarter, not far from tourist attractions, with everything you could want to eat or drink close by. We checked out and went Halon Bay in in the middle of our stay in Hanoi, staff took care of our luggage in a secure location Staff were friendly and helpful, like to make sure they were in place to open the door for us, and helpful all travellers with bags or shopping. Smiles and attitude make such a positive impact on a stay..

Great room set up for us and our kids for a couple of days in Hanoi. The staff is extremely kind and helpful. Location is central to Old Quartet action and sights but the street itself is quiet and cozy with great banhmi and coffee shops just outside the door (ideal for little kids!). Comfy beds and well equipped bathrooms. We appreciated not having breakfast included because we could go out and eat more around town!

Our only small quibble was that the internet connection was spotty at times.

The location of the hotel is excellent. The street is quiet, which is important in a city where traffic can be crazy! I stayed in Room 708 for 7 nights. I had a small terrace which actually I did not use. The bed was very comfortable, and the silence enabled me to sleep very well. The hotel is very clean. Good shower. Good air con, which I needed. Bottled water is provided each day. In reception, there is a constant supply of tea, cookies, and bananas. The staff are excellent! Henry, Giap, Michael, and Emily all work hard to make sure that their guests have everything they need!

There was nothing I did not like!

Staff were very friendly and attentive. They allowed us to check in early which was very appreciated after a long haul night flight. There was a slight issue with the room we booked (balcony room) not being available due to a leak on our first night which was disappointing as we booked it specifically for the balcony. However, the room they gave us was very similar just without a balcony and they gave us a discount because of this. We were then moved to the original room the following night so not a huge issue and we appreciate it was out of their control. They also kindly provided us with tea on arrival and a bag with water and snacks on departure. There’s also complimentary water, tea and coffee in the rooms which was nice. Very good location, approximately 10 minutes walk from old quarter.

Overall very clean in bedroom and bathroom, but the shower area was not as clean as I’d have liked, however it’s a slightly older hotel (like most near the old quarter) so mostly wear and tear issues as opposed to not being cleaned properly.