Location: very near to some famous restaurants in Hanoi (highly recommend Trung Kitchen, ERA restaurant and MET Vietnamese restaurant) cheap souvenir shops, convenience store, and tourist sites. The place is also quiet hence you can have a good sleep. There's a free breakfast. Selection are limited but food tastes good. Staff: They are very kind and hospitable; they really help the guests whenever there's a concern. I would like to commend the front desk staff (male) who was in charge of our checkout. We checkout early morning (430am) and he was so kind enough to offer us water, banana and bread to eat on our way to the airport. Tina, the other front desk staff is also kind and very acomodating. I wasnt able.to get the name of all the staff but their service is really good.

They dont serve in house dining but you can order via grab. They have an affilitae restaurant but it will also be delivered via grab.

Friendly Staffs, Excellent location , Superb service. David, tour manager of this hotel, organised a wonderful trip for us at a competitive price. Rooms are of standard size with all necessary amenities.

Though breakfast was good compared to the price, there was limited options for Muslims or for those who are not fond of Pork. I requsted them to put the tag for each item, they followed it for a day. Some rooms are not accessible with elevator, so keep this in mind while booking if you have difficulties in climbing stairs.

great location to go walk around old quarter. just 300 meters walk to Hoàn Kiếm Lake Park. it's located on 35 P. Hàng Quạt, a well known road by a taxy /limo services. the best one is road facing room (level 5 or 6), and enjoy a nice sunrise before start your morning.

need to publish online, or have a small website. i already stay here couple times before renovation and renamed (as golden sun suite). publish it will make easy to using application (grab /bee /mai linh) that use map service (waze /gmaps /etc.).

The staff was very accommodating with our requests. Our flight arrived at 7am so we asked if we could advance our breakfast on our last day since we will be leaving before the buffet time starts anyway, and they did. We were able to comfortably eat breakfast as soon as we landed in Vietnam. They also allowed us to do an early check-in, and the rooms were really comfortable to stay in. The staff gave us a lot of tips on which restaurants to eat and which tourist attractions to go to. They also helped us with some of our tours. In terms of hospitality, we are giving them 200%, superb service. And on top of all these, since they knew we were leaving at dawn, they prepared sandwiches and fruits for us to bring in the airport. This didnt feel like any other hotel, it felt like home.

Everything about the hotel was nice. David, Kang and Helen who manned the travel and the front desk were just superb. Their eagerness to assist us and solve every little problem -- from where to go, booking taxis and directions on maps to recommending restaurants and coffee shops made our stay very comfortable indeed. It was a wonderful experience overall.

I liked the friendly helpful staff. Good location from which to explore hanoi old quarter. The breakfast was reasonable. Overall for the price we paid for the room was reasonable, nothing was uncomfortable. Room was kept clean.

I think the hotwater availability in the evening needs to be improved. I had to leave tap on for a good 8 minutes before lukewarm water flowed. Morning supply was excellent.

Helpful friendly staff who assisted me with airport transfers and laundry. Great location. Comfortable bed with good air conditioning.

Cleaning could be improved especially in the bathroom. TV wasn’t working.

Location, it was within walking distance to most sights, shops and local eateries Staff organised our needs well

Nothing

All the staff, the front desk, doorman, tour desk, breakfast room, were friendly and polite. The location, very close to Hoan Kiem lake and in the old quarter, was perfect. Our room was quiet and the bed and pillows comfortable. The mini fridge and kettle were appreciated, as was the good shower. The breakfast buffet included cerals, fruit, veg, pastries, bread, bain marie dishes, and eggs cooked to order. We would definitely recommend and stay again.

As we stayed 6 nights, a bedside lamp on both tables, and more hangers in the closet would be perfect. When we requested more hangers, they were delivered promptly and with a smile.

The staff are all friendly, they never failed to greet us. I haven't personally tried the buffet breakfast, but my husband said it was good. The ref is working properly and can quickly make any drinks cold. The airport transfer we booked from the hotel is amazing, driver drove safely and was quiet during the trip. The location is great too, and near good restaurants.

The aircon is sometimes not cold enough. The bidet is too strong. The electric sockets are too tight, but nonetheless working properly. Guests would probably prefer having disposable slippers rather than the one provided.