the staff at day time was friendly and amazing...

I booked it on booking.com, it wasn't mentioned that it will be extra charge with credit card, I was shocked being charged for some extra credit card fee on arrival.

Breakfast was fine, staff were excellent and lovely. The owner of this hotel should be very proud of his employees.

The Spa could do with a refresh and improvement, decor very tired and shower room not properly functional, this has nothing to do with the staff in the Spa. They are lovely and attentive, sadly you can only work with the tools your given.

I wish I could rate the property and the staff separately. All the workers were super nice, especially Lily and Ted, who made sure our stay was great and would follow up constantly. We felt well taken care of. The location is good, breakfast was good, laundry service was fast and the facilities were good, overall. But the building needs some love.

While the lobby is very nice, the room itself was quite dark and there was mold in the shower -which might be prominent in the area because of the intense humidity, but I did not love seeing so many dark spots while showering. From level 1 up, the building is a bit run down, but I can’t complain at that price point!

The hotel was amazingly located, right in the centre of town but with completely quiet rooms where you wouldn't know it. This was the best breakfast we had during our two week stay. Lots of fresh fruit and made to order pancakes. The room was not super spacious but worked well as a cosy, very clean and comfortable hideaway from the noise of the city. Bed was very comfy and the shower was super warm and strong. The room didn't have a window outside (it had a curtained one to the hallway) as described but we didn't mind at all and enjoyed how easily it helped us sleep.

1. Great location. 2. Spacious room. 3. Delicious breakfast, including buffet and items on the menu. 4. Tommy, Ted, Lily, doormen, breakfast staff etc, literally everyone greets guests with heartfelt smiles and is willing to meet our requests. 5. Definitely worth the price you pay.

Better prepare a pair of earplug if you're staying there during the weekend because people are having fun on the streets and it's "a bit" noisy, but it dies down after 23:00. --- not hotel's problem. Just a reminder. Incidentally, if I were the owner of the hotel, I would consider planning to renovate the building gradually.

I loved this hotel and I’m so sad I couldn’t stay longer. It is in a perfect location in Hanoi! We were upgraded for free because it was my birthday which was lovely. The staff were all so friendly and helpful, I couldn’t fault them. The shower was nice and big which was very much welcomed by two very tall people. The bed was huge and so comfortable, I slept so well. The room was clean and the hotel was quiet. Despite being on a busy road in the old quarter, it wasn’t noisy and we didn’t have trouble sleeping. When we checked in, a lovely member of staff gave us a map and an entire list of recommendations for food, tailoring, shopping, spa treatments.. everything you could need! It was very helpful. I would recommend this hotel to anyone.

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We had a very pleasant stay at this hotel. Unfortunately it was marred by a less than satisfactory spa experience. However this should not detract from the hotel itself because the hotel Management handled our issue in the most exemplary manner. This is the sign of a great hotel! The room was clean, the bed comfortable and even though our balcony faced a busy street, it was very quiet. The location is perfect for discovering the old quarter. We enjoyed the included breakfast and would not hesitate in recommending this hotel to others. Special thanks to Lily on reception who handled everything in the most professional way.

Good location, walking distance to all the main places in Hanoi old quarter but at the quieter area, safe enough to walk around at night. If you go for day tours on weekend, sometimes the bus may not want to enter the street to pick up, although this street itself is not closed during the weekend nights. Friendly helpful staff, allowed me to store my luggage for a few hours before my actual stay as I was travelling to Sapa first, helped me to exchange my larger VND note into smaller change. Responsive over Booking messages and Whatsapp. Breakfast had a decent variety of food.

My hotel room door lock couldn't be turned to lock. Staff came to check and told me that the automatic key lock is working so should be okay. But would've preferred if there is another physical lock to be on the safe side.

The staff at the hotel are first-rate: very friendly and helpful. The breakfast is solid: good food. The room was very nice and clean. The location is excellent: in the heart of Old Hanoi and near Hoan Kiem Lake.

The pick-up didn't go well. I went to Pillar 10 at Noi Bai airport as requested and looked at every sign being held up but didn't see my name. Finally, I called the hotel twice and then the driver showed up. On my departure, I put in a 4:30 am wakeup call but didn't get it. Fortunately, the alarm on my phone worked just fine.

This was our second visit to this hotel which was a 3 days later than a previous visit, The hotel delivered exactly the same standard as our previous visit which I gave a rating of 10/10. The hotel is in the Old Quarter of Hanoi so the location is fantastic while the streets are busy outside, the room we had was extremely quiet. The breakfast had lots of options to choose from and the area for breakfast was very comfortable. All Staff in all areas were very polite & professional, so I have given another 10/10 and would definitely stay here again.

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