the staff at day time was friendly and amazing...

I booked it on booking.com, it wasn't mentioned that it will be extra charge with credit card, I was shocked being charged for some extra credit card fee on arrival.

Breakfast was fine, staff were excellent and lovely. The owner of this hotel should be very proud of his employees.

The Spa could do with a refresh and improvement, decor very tired and shower room not properly functional, this has nothing to do with the staff in the Spa. They are lovely and attentive, sadly you can only work with the tools your given.

The hotel was amazingly located, right in the centre of town but with completely quiet rooms where you wouldn't know it. This was the best breakfast we had during our two week stay. Lots of fresh fruit and made to order pancakes. The room was not super spacious but worked well as a cosy, very clean and comfortable hideaway from the noise of the city. Bed was very comfy and the shower was super warm and strong. The room didn't have a window outside (it had a curtained one to the hallway) as described but we didn't mind at all and enjoyed how easily it helped us sleep.

I loved this hotel and I’m so sad I couldn’t stay longer. It is in a perfect location in Hanoi! We were upgraded for free because it was my birthday which was lovely. The staff were all so friendly and helpful, I couldn’t fault them. The shower was nice and big which was very much welcomed by two very tall people. The bed was huge and so comfortable, I slept so well. The room was clean and the hotel was quiet. Despite being on a busy road in the old quarter, it wasn’t noisy and we didn’t have trouble sleeping. When we checked in, a lovely member of staff gave us a map and an entire list of recommendations for food, tailoring, shopping, spa treatments.. everything you could need! It was very helpful. I would recommend this hotel to anyone.

Nothing

Good location, walking distance to all the main places in Hanoi old quarter but at the quieter area, safe enough to walk around at night. If you go for day tours on weekend, sometimes the bus may not want to enter the street to pick up, although this street itself is not closed during the weekend nights. Friendly helpful staff, allowed me to store my luggage for a few hours before my actual stay as I was travelling to Sapa first, helped me to exchange my larger VND note into smaller change. Responsive over Booking messages and Whatsapp. Breakfast had a decent variety of food.

My hotel room door lock couldn't be turned to lock. Staff came to check and told me that the automatic key lock is working so should be okay. But would've preferred if there is another physical lock to be on the safe side.

We had a very pleasant stay at this hotel. Unfortunately it was marred by a less than satisfactory spa experience. However this should not detract from the hotel itself because the hotel Management handled our issue in the most exemplary manner. This is the sign of a great hotel! The room was clean, the bed comfortable and even though our balcony faced a busy street, it was very quiet. The location is perfect for discovering the old quarter. We enjoyed the included breakfast and would not hesitate in recommending this hotel to others. Special thanks to Lily on reception who handled everything in the most professional way.

The staff at the hotel are first-rate: very friendly and helpful. The breakfast is solid: good food. The room was very nice and clean. The location is excellent: in the heart of Old Hanoi and near Hoan Kiem Lake.

The pick-up didn't go well. I went to Pillar 10 at Noi Bai airport as requested and looked at every sign being held up but didn't see my name. Finally, I called the hotel twice and then the driver showed up. On my departure, I put in a 4:30 am wakeup call but didn't get it. Fortunately, the alarm on my phone worked just fine.

Second time in Hanoi - this is the best location in the city being in the heart of the Old Quarter. With just 5mins walk from the lake, best Bun Cha (Buc Cha Dac Kim - right around the corner) it’s hard to beat a stay here. Also the breakfast buffet had a great selection. Lastly - the hotel staff made our time here special. Mary and her colleagues are the most friendliest of hotel receptionists you can ask for - super thoughtful and went out of their way to make our stay comfortable) - we forgot to wish them a Happy Vietnamese Women’s Day while we were there so we want to give our thanks and appreciation to the wonderful team at Babylon Premium made up of such lovely women. All the best and hope to come back again! :)

Our room was slightly to the small side without a view - but maybe that’s a Hanoi thing.

Overall, this is an excellent hotel. The staff is extremely friendly and helpful, the rooms are in good condition and efficiently cleaned by the housekeeping staff while you're out. The breakfast offering is very diverse, and the staff strives to ensure a wide selection is always available. Noteworthy is the option to place individual orders such as pancakes or eggs with the breakfast staff, traditional Vietnamese dishes like Pho are also available. The hotel's location is extremely central, with attractions such as Hoan Kiem Lake or St. Joseph Cathedral easily accessible on foot. Additionally, there are plenty of restaurants and cafes in the immediate vicinity.

The location was really great, and the staff went above and beyond for us. We went on a Halong Bay cruise organised by the absolutely great hotel Mr Tony After we returned from the cruise we decided to stay another night and we were upgraded room to the 6th floor overlooking the street Nothing is too much trouble for any of the staff, and the Girls on the front desk are doing a fantastic job Great breakfast in the dining room each Day Well done to you all. We appreciate what you have us

If I'm going to have a moan, it would only be that the room we had first had no window to view outside. Given that these buildings are very narrow and high they probably haven't got many