Fabulous hotel with beautiful staff. The room isn't big but it's very clean and comfortable. The first hotel we have been to in this price range that hasn't looked tired. It's in a great location for many of the iconic things to see such as train street. They serve a very good breakfast. Tom, Jenny and staff look after you so well. They even let us store our luggage to tour to Ha Long Bay even though we were not going back to stay. We booked tours to Ninh Binh and Ha Long Bay through them and the tours were also exceptional. It really did take the guess work out of which one to choose. It also meant we had a free pickup from the airport which was great! Can't praise them enough. Truly a pleasant stay. Other thing to note is that we had an inner room and it was lovely and quiet. Thank you!

I literally LOVED every aspect of my stay at Golden Sun. I stayed there on several occasions as a home base in my month-long travels in Vietnam. Every aspect of the experience was above and beyond expectations. Most notably the exceptional, personable, professional and caring staff of this hotel was memorable. They are on top of every detail, from making sure your room is perfect, to the great, great breakfast offering (both Vietnamese and western cuisine), the bonus coverage of laundry service, arranging rides to and from the airport, travel and sightseeing options (which I didn't use, I already had a plan, but the opportunity was right there). What stands out is the compassion and character of this hard-working and exceptionally friendly, top-shelf staff. I cannot recommend the Golden Sun Hotel enough and if you want a place this is so well run, is conveniently located in the Old Quarter, solidly built, quiet and well appointed, then plan you stay around this establishment. Five BIG stars. Highly recommended.

The wifi was, at times a touch slow, but for the most part, solid and reliable.

The hotel is right within the old city and this conveniently located. At the same time it is in a quiet street that only has stores that close at night. We had a great room at the very top with two large double beds, perfectly suited for a family with to children. We paid c. 1.1m VND per night incl. breakfast. For the price the hotel is really great. The breakfast buffet was fairly large for the price of the hotel. The hotel was very helpful to arrange trips and even keep our luggage for another day when we were traveling back through Hanoi again. I would come back anytime again.

Nothing. For this price it was a perfect choice. Expectations of course need to be sign in light of the price of the hotel.

This was the first hotel I stayed at when I arrived in Hanoi. It felt really friendly, with shiny chandeliers, and the staff assisted me with my bags because it was raining. The room was well-lit and very clean. Everything seemed new and fresh. The hotel wasn't directly on the main road by the lake, but it was just two rows behind, which made it quieter. The nearby shops had a charming vibe. I would definitely suggest this hotel – 100%!

There could be an issue for individuals with knee problems since they are required to ascend a flight of stairs before using the elevator that leads to the rooms.

My previous hotel was overbooked and I found this hotel and don’t regret! Very convenient area , very close to sightseeings. Very nice receptionists and security. I forgot password from my credit card but, but I could pay with Apple Pay that is extremely important. Clean rooms, air conditioner, clean bathroom and nice breakfast.At the day of my departure there was a concert of one very popular Korean artist and receptionist advised to book the car to the airport in advance. It was very good and clean car and the cost was much cheaper than Grab. I’m in love with that hotel and staff. 🙏 Thank you so much!

Everything was perfect 👍😃

If I could give more than 10 stars for the location, I would! It was so close and easy to get to from anywhere around the old quarter. The staff was very friendly, accommodating and warm. They also helped me with information on tours and booking the ones I wanted to go to. On my first day, I had a local number but did not know what the number actually was to be able to register myself on grab. The receptionist on the day was so helpful in trying to work it out for me. she also gave me excellent suggestions to go around the area for coffee and food.

This is my mistake but I thought I had a room with a balcony. There was a window that overlooked the street with the windows that don't open all the way. Sometimes, it can be noisy so I would suggest booking a room which isn't on the street side.

We stayed 6 nights from 13Feb to 19Feb 2023. It is an old hotel (everything in Hanoi Old Quarter is old anyway) located 400m walking distance to the popular Hoan Kiem lake( Sat and Sun the surrounding roads at Hoan Kiem Lake are closed to vehicles). Restaurants, good street food places and a BRGmart are nearby the hotel location. Our room was kept clean daily and we were happy with our room. The dedicated shower cabinet with a seating platform is much appreciated and also helps to keep the bathroom relatively dry. Daily room keeping was up to our request. Thank you very much as my wife has sensitive skin condition. Our room was at the front. So one could hear light traffic noises. The room window was doubled glazed. For guests who want absolute quietness could choose rooms not facing the street. We especially enjoyed the daily breakfast. This was the first time we stayed in a hotel with open breakfast kitchen. This is not common. Clean environment and freshly prepared foods. This has been daily highlight for our stay. The 2 ladies really put their hearts in preparing the foods. Our appreciation for their daily routine efforts. I deliberately took a picture to share. We loved the freshly-cut fresh fruits and the freshly prepared bacons. We do not mind a little waiting at times when many guests came in at the same time. We would return for their breakfast. Not usual to get freshly prepared for a variety of breakfast foods in hotels. A small note. We like to observe people. The middle aged man was helping to clean the breakfast table( I think his official job was assigned at the lobby. He was helping out because the breakfast area could be busy when many guests come in at the same timing). He should sweep the bread crumbs on to a plate rather than sweeping partially to the floor. The young kitchen lady was doing it correctly.

Nothing.

Location is near the lake-about 5-10mins walk, it is really near. Big room and bathroom and we got a window as well. Clean enough. The floor is not carpeted. There is a lift access. Breakfast was good, variety of food. Front desk helped arranged for a cab for us to airport- i would say the price is reasonable. Hotel is responsive with messages via booking.com (i arrived late as the bus from Sapa reached quite late and was worried that the hotel will not let us in, so i alerted them that i will arrive by 12 midnight and they waited). Noise wise- yes its at a busy street but somehow we managed to sleep well- wasnt really noisy (we went during new years celebrbation)

We stayed at Golden Sun Hotel for 4 nights and returned for 1 night after a trip to Hoi An. We were thankful they let us leave some luggage behind to pick up on our return. The location is ideal - walking distance to Lake Hoan Kiem, night markets, restaurants and pubs including Ta hien. The rooms are clean and spacious with heaps of storage space and the beds are very comfortable. The Aircon, wifi and shower works perfectly. The showers are quite unique in that they have a separate glass cabinet for toiletries. The breakfast is good with a variety of western and vietnamese food with egg dishes made to order. The staff are just lovely and always welcoming. Tom the Manager is always looking out for guests to make sure they are ok. Hana the lovely receptionist is wonderful too. Together with the other staff including concierge, cleaning and kitchen staff they make a great team and are ever willing to assist and make your stay comfortable.

The room was nice and the hotel was in great shape. The breakfast was good as well. But what made my stay in this Hotel so good was the personnel. I was struggling with food poisoning and they helped me to reschedule my bus transfer by one day without extra costs. Also, I could prolong my stay with them for another day without any problems. Even though they only serve breakfast I could ask them in the evening on WhatsApp whether they would still have some bread and bananas in the kitchen for me. They then even brought me the food to my room. :) To get better they also gave me a box of ginger tea which also helped a lot. Overall a very nice experience. I felt being in a safe space with nice people. Would definitely recommend and visit again. :)